{"id":3730646,"url":"https://alion.io/job/stampede-solution-it-support-engineer-l1-l2","title":"IT Support Engineer (L1 & L2)","company":{"id":3803237,"name":"Stampede Solution","domain":"stampedesolution.com","url":"https://alion.io/company/stampedesolution","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3500,"max":5000,"currency":"MYR","period":"month","gross":true,"usd_annual":14724},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"C#","optional":false},{"name":"Incident Management","optional":false},{"name":"MySQL","optional":false},{"name":"PHP","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-04T07:26:59Z","employer_posted_date":null,"last_verified_at":"2026-11-04T07:26:59Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"About Stampede Solution \n\nStampede Solution is a leading technology solutions provider specialising in the Accounts Receivable Management and Recovery industry in Malaysia. We develop innovative software solutions that help businesses streamline operations, improve efficiency and manage their recovery processes effectively. \n\nAt Stampede, we believe in continuous learning, collaboration and creating opportunities for our people to grow alongside the business. \n\nAbout the Role \n\nWe are looking for proactive and technically inclined individuals to join our IT Support team, with opportunities available across both Level 1 (L1) and Level 2 (L2). \n\nIn this role, you will be responsible for providing technical support to clients, troubleshooting application and system issues, and ensuring the smooth operation of our software solutions. You will work closely with clients and internal technical teams to investigate issues, identify solutions and deliver a positive support experience. \n\nWhether you're a fresh graduate looking to kick-start your career or an experienced IT support professional ready for your next opportunity, we'd love to hear from you! \n\nKey Responsibilities:\n\nTechnical & Application Support \n\nProvide technical support to clients through phone, email and ticketing systems, ensuring timely and professional responses. \n\nInvestigate and troubleshoot application and system issues, including reviewing logs, database queries and system behaviour. \n\nIdentify root causes, recommend appropriate solutions and escalate complex issues to relevant technical teams when necessary. \n\nMonitor system performance, including SMS servers, delivery processes and third-party integrations. \n\nCollaborate with Development, QA and Infrastructure teams to resolve technical issues and improve system reliability. \n\nClient & Incident Management \n\nManage support tickets from initial investigation through resolution, ensuring compliance with Service Level Agreements (SLAs). \n\nCommunicate effectively with clients, providing regular updates, clear explanations and realistic resolution timelines. \n\nPrioritise incidents based on urgency, business impact and operational requirements. \n\nMaintain accurate documentation of reported issues, troubleshooting steps, resolutions and root cause findings. \n\nTake ownership of assigned cases and ensure timely follow-ups and proper resolution. \n\nSystem Testing & Deployment Support \n\nAssist with application testing, deployment and validation of new system releases or enhancements. \n\nParticipate in System Testing (ST) and User Acceptance Testing (UAT) activities when required. \n\nIdentify, document and report system defects, working closely with developers to validate fixes. \n\nSupport post-deployment monitoring and troubleshooting to ensure smooth system operations. \n\nTeam Collaboration & Continuous Improvement \n\nWork closely with internal technical teams to investigate and resolve recurring application issues. \n\nContribute to technical documentation, troubleshooting guides and knowledge-sharing initiatives. \n\nIdentify opportunities to improve support processes, system performance and overall service efficiency. \n\nSupport team members in troubleshooting complex cases and share technical knowledge when required. \n\nParticipate in incident reviews and contribute to preventive measures and long-term improvements. \n\nRequirements\nJob Requirements:\n\nDiploma or Bachelor's Degree in Computer Science, Information Technology, Software Engineering or a related discipline. \n\nFresh graduates and candidates with relevant experience in IT support, application support or technical support are encouraged to apply. \n\nBasic understanding of relational databases, particularly MySQL, SQL queries and data validation. \n\nFamiliarity with web applications, client-server architecture and application troubleshooting. \n\nGood analytical and problem-solving skills, with the ability to investigate technical issues logically. \n\nStrong communication and interpersonal skills, with the ability to engage professionally with clients and internal stakeholders. \n\nAble to manage multiple tasks, prioritise incidents and work effectively in an SLA-driven environment. \n\nStrong sense of ownership, attention to detail and willingness to learn new technologies. \n\nAble to work independently and collaboratively in a fast-paced technical support environment. \n\nAdded Advantages \n\nHands-on experience supporting business applications or enterprise software systems. \n\nExperience troubleshooting application logs, API integrations or production system issues. \n\nKnowledge of SQL queries, joins and basic database performance checks. \n\nAbility to read or understand application code such as C#, PHP or similar programming languages. \n\nExposure to Microsoft .NET development environments. \n\nExperience supporting SMS gateways, messaging platforms or third-party integrations. \n\nFamiliarity with root cause analysis (RCA), application testing, UAT or software deployment. \n\nAdditional Information \n\nThis is a fully office-based position at Bangsar South, Kuala Lumpur. \n\nOccasional extended working hours and rotational weekend/on-call support may be required. \n\nCandidates will be considered for the appropriate support level based on their technical knowledge, relevant experience and capabilities. \n\nSkills\nClient Support, Technical Support, Web Applications, Help Desk Support","description_format":"text","description_chars":5412,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous 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