{"id":2725904,"url":"https://alion.io/job/stanbic-ibtc-holdings-application-support-analyst","title":"Application Support Analyst","company":{"id":2307997,"name":"Stanbic IBTC Holdings","domain":"stanbicibtc.com","url":"https://alion.io/company/stanbicibtc","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lagos, Nigeria"],"countries":["NG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"Apache Kafka","optional":false},{"name":"Dynatrace","optional":false},{"name":"Grafana","optional":false},{"name":"ITIL","optional":false},{"name":"Java","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"OpenShift","optional":false},{"name":"Oracle","optional":false},{"name":"Prometheus","optional":false},{"name":"RabbitMQ","optional":false},{"name":"Rest API","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"Terraform","optional":false}],"status":"live","first_seen_at":"2026-10-16T11:03:22Z","employer_posted_date":null,"last_verified_at":"2026-10-16T11:03:22Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.\n\nStandard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.\n\nWe are recruiting to fill the position below:\n\nJob Title: Application Support Analyst\n\nJob Ref ID: 80457153A-0001\n\nLocation: Walter Carrington Crescent, Lagos\n\nBusiness Segment: Group Functions\n\nJob Description\n\nFinacle Support Liaison: Serve as the primary technical point of escalation for all integration issues involving Finacle and coordinate with the Core Banking team to troubleshoot data discrepancies, connectivity drops, and API failures.\nEnvironment Health: Monitor the stability of OpenShift and other servers, ensuring the optimal performance of the middleware services running within them.\nPatch & Release Support: Oversee the safe deployment of hotfixes and platform updates, ensuring that automated rollbacks are in place for failed changes.\nMonitoring Coverage: Ensure 100% of production microservices have automated health checks and p99 latency alerts.\nFirst-Touch Resolution: Increase the percentage of incidents resolved by the Platform Support team without escalating to the Engineering/Development squads.\nSLA Compliance: Maintain 99.99% uptime for critical integration gateways connecting to Finacle.\nProactive Monitoring: Drive the strategy for advanced alerting and logging (using Grafana, Prometheus, ELK, or Dynatrace). Ensure that support teams are alerted to anomalies before they impact end-users.\nResponsible for the stability, performance, and reliability of our digital banking core. Ensure “zero-downtime” operations by leading rapid incident response, performing deep-dive root cause analysis (RCA), and collaborating closely with the Finacle Core team to resolve complex integration bottlenecks.\nIncident Command: Ensure clear communication with stakeholders Problem Management: Ensure the “blameless” RCA process to identify systemic issues and prevent recurring outages in the integration layer.\nMean Time To Resolution (MTTR): Achieve an average MTTR of < 45 minutes for critical (P1) integration incidents.\nRecurring Incident Rate: Reduce the volume of repeat incidents by 30% through effective Problem Management and permanent bug fixes.\n\nRequirements\n\nQualifications:\n\nRelevant professional certification such as ITIL Foundation, Sun Certified Java Developer (SCJP), Oracle Certified Associate (OCA), Microsoft Certified Professional and Developer (MCP, MCSD) can be an added advantage.\nBSc in IT, Computer Sciences or related field.\n\nExperience:\n\nExperience with Terraform / Ansible for environment automation and troubleshooting and Kafka/RabbitMQ for message-queue monitoring. Medium proficiency in Oracle PL / SQL for data investigation and performance tuning within the Finacle database environment.\n3-4years deep operational understanding of Finacle Core Banking (e.g., troubleshooting Finacle Integrator, batch job failures, or ISO8583/REST messaging).\nExpert-level ability to read and debug Java code. Ability to navigate and troubleshoot Java platform utilities is a significant plus. Strong experience supporting containerized workloads in OpenShift, including log analysis, pod debugging, and resource scaling.\n\nBehavioural Competencies:\n\nChecking Things\nEmbracing Change\nArticulating Information\nInterpreting Data\nDocumenting Facts\nFollowing Procedures\nProducing Output.\nAdopting Practical Approaches\n\nTechnical Competencies:\n\nApplication Support\nProject Management (Project Mgmt)\nDatabase Administration\nContinuous Deployment\nBusiness Analysis Environments and Perspectives\nTesting (unit, regression, integration).\nStakeholder Management\nBusiness Continuity and Disaster Recovery Planning\n\nHow to Apply\n\nInterested and qualified candidates should:\n\nClick here to apply online","description_format":"text","description_chars":4276,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks"],"lifecycle":[{"event":"open","at":"2026-10-16T16:17:15Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":27,"reasons":["seen:2","velocity","win:early"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/stanbic-ibtc-holdings-application-support-analyst","json_url":"https://alion.io/job/stanbic-ibtc-holdings-application-support-analyst.json","meta":{"generated_at":"2026-10-20T00:13:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":205,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2307997},"rest":"https://alion.io/mcp/rest/get_company?id=2307997"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstanbic-ibtc-holdings-application-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstanbic-ibtc-holdings-application-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstanbic-ibtc-holdings-application-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stanbic-ibtc-holdings-application-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstanbic-ibtc-holdings-application-support-analyst"}]}