{"id":2367729,"url":"https://alion.io/job/standard-biotools-field-service-engineer","title":"Field Service Engineer","company":{"id":2541661,"name":"Standard BioTools","domain":"standardbio.com","url":"https://alion.io/company/standardbio","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Italy"],"countries":["IT"],"hiring_countries":["IT"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":54000,"period":"year","method":"role_country_seniority_unknown","sample_n":275},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-01T00:00:00Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-10-12T21:40:21Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"Would you like to join an innovative team driven by a bold vision - unleashing tools to accelerate breakthroughs in human health?\nIt is an extraordinary time for Standard BioTools. Our technology is empowering customers to improve life through comprehensive health insight. We invite you to join a leading provider of indispensable life sciences tools that is accelerating global research on multiple frontiers of human health.\nAt Standard BioTools, we are building a positive culture where our people can do the best work of their careers, informed, and influenced by our core behaviors:\nKeep customers front and center in all of our work\nBe accountable and deliver on commitments\nDrive continuous improvemenT\nBe collaborative and work as one team: fostering communications in a learning, coaching, and helpful environment\nThe Field Service Engineer supports customers on technical and service-related issues, delivering exceptional service across Standard BioTools portfolio of products in our rapidly growing Proteomics businesses. It requires the ability to troubleshoot complex problems within an operational interplay of software, hardware and chemistry. It also requires commitment to achieve total customer satisfaction, with the ability to demonstrate outstanding interpersonal skills and solid judgment.\nTeam players are essential in this position as the role has a great degree of overlap with various interdisciplinary groups within the organisation.\nThe assigned territory for this position is Italy, Switzerland and South France, with the role reporting directly into the Senior Manager, EMEA Field Service. \nDescription:\nPerform installation, maintenance, and repair services on our Proteomic systems located at customer sites.\nTroubleshoot instrument hardware and software, often under challenging conditions.\nContribute to high-value service-related procedures and documents.\nIdentify areas for product and process improvement and communicate these accordingly.\nAdopt and leverage our CRM business policies, procedures, and reporting.\n60% travel is routinely required on both a scheduled and unscheduled basis.\nMinimum Qualifications:\nBS in Science or Engineering discipline, or equivalent industry experience in the service and/or support of analytical instruments and/or combination of experience and education/training\nTechnical support/service experience required.\nSubstantial working knowledge of optical, electrical and mechanical sub-systems.\nExpertise in employing root cause analysis and corrective action methodologies.\nPrior work with Life Science instrumentation, with experience with Mass Spectrometers or relevant technology being highly desirable.\nSalesforce.com / ServiceMax familiarity a plus.\nStrong communication skills, including fluency in English; proficiency in Italian and other European languages is desirable.\nReady to join an industry leader with a bold and ambitious mission that is enabling advancements in human health? Apply online with your resume!\nStandard BioTools is an equal opportunity/affirmative action employer. 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