{"id":2624106,"url":"https://alion.io/job/standard-chartered-associate-client-services-private-banking-4","title":"Associate - Client Services - Private Banking","company":{"id":20709,"name":"Standard Chartered","domain":"sc.com","url":"https://alion.io/company/standard-chartered-gbs","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":90,"open_postings":41,"ghost_share":0,"stale_share":0.61,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":19500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T14:29:38Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-28T11:59:23Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Job Summary\nAssist assigned RMs to achieve financial targets by providing strong support to them.\nActively participate in the prevention of money laundering and fraud by strict adherence and close diligence to the Bank's policies and procedures and the regulations.\nEnsuring high quality customer service to PVB clients.\nEnsuring internal and external compliance on all transactions.\nAssist in deepening existing client relationship through excellent customer service.\nManage CDD (RBI & Periodic) reviews process within the prescribed timelines.\nKey Responsibilities\nStrategy\nBe multi-skilled to handle all kinds of transactions and services in the bank as per applicable guideline.\nProvide professional accurate and timely support to client Advisors.\nProvide prompt, efficient and courteous service to PVB customers.\nEnsure transactions are processed with a high level of accuracy and commitment within standard turnaround time in order to satisfy customer needs.\nManage the preparation of Client Due Diligence (CDD) reviews and ensure deadlines are met, and timely follow up of issues raised.\nLiaising with other Departments where necessary, promptly inform Client Advisors and the management team of any client complaints including resolution with service levels and accurate input.\nonto the Complaints Database.\nDeal with and process payments, deposits, and credit card applications accurately and within deadlines and follow up with any queries.\nEnsure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints.\nEnsure he/she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. He / She must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.\nCall Backs to clients to verify high value payments, change of addresses, enquiries and various administrative matters as per the current process and guideline from time to time.\nConstantly challenge processes and procedures with a view to streamlining and simplifying, to reduce waste and improve service offered to internal and external clients.\nDeal with Account Opening documentation and queries as required, ensure client files are updated with the relevant documents as per prescribed norms.\nEnsure compliance to BCSBI, Treating Customer's Fairly standards are consistently met.\nKeep up to date with existing and new SCB Private Bank products.\nKeep up to date with new developments in banking, financial and SCB investment products and services.\nEnsure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections.\nResponsible for health and safety for all. As part of the Health and Safety guidelines you should take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace.\nEnsure that your actions do not put others at risk; Work in a healthy and safe manner;\nEncourage other to work in a healthy and safe manner\nReport all accidents and incidents and bring to the attention of the management any hazard in the workplace.\nProcesses\nMeasured indirectly by the success of the Relationship Managers, AUM and revenue goals.\nCDD- Completion of documentation and adherence to local and group compliance issues\nAdherence to regulatory and Group compliance issues\nNumber of client complaints and compliments received about the direct service offered.\nSuccessful completion of all accreditation tests and mandatory e-learning\nMinimising operational losses and P & L claims\nClient satisfaction survey results\nTimeliness of submission-Client instructions and AO/PRs\nRegulatory & Business Conduct\nDisplay exemplary conduct and live by the Group’s Values and Code of Conduct.\nTake personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.\nEffectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.\nKey stakeholders\nExternal clients\nClient Advisors\nInvestment advisors\nManager Client Service\nCompliance\nOperations\nRisk\nControl and Supervision\nSkills and Experience\nBanking services\nWealth Management services\nSoft skills like Communication, Interpersonal\nSystem - Word / Excel / PPT\nQualifications\nKnowledge / Skills / Experience Required:\nGraduate/ Postgraduate\nCustomer Orientation and service focus\nAnywhere between 4-5 years of overall experience, preferably in a Client Service role\nGeneral Banking Knowledge, understanding of front and back-office processes and procedures, preferably in a Private Bank Client service role.\nGood Interpersonal Skills\nStrong Verbal and Written Communication Skills\nAbility to work under pressure and meet tight deadlines.\nTeam player.\nEnglish\nAbout Standard Chartered\nWe're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.\nOver our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.\nWhat We Offer\nBeing part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.\nIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.\nCore bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.\n Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.\nFlexible working options based around home and office locations, with flexible working patterns.\nProactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.\n A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.\nVisit our careers website to learn more about us: www.sc.com/careers.","description_format":"text","description_chars":7025,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual 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