{"id":2518636,"url":"https://alion.io/job/standard-chartered-associate-coo-suitability-pvb-hk-sg","title":"Associate, COO Suitability, PVB HK SG","company":{"id":20709,"name":"Standard Chartered","domain":"sc.com","url":"https://alion.io/company/standard-chartered-gbs","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":85,"open_postings":32,"ghost_share":0,"stale_share":0.781,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":84000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2517},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-14T10:26:39Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-20T18:15:12Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Job Summary\nSales & Transaction Surveillance Review\nPerform surveillance review including voice log review and suitability assessment over front office activities to ascertain advisory services are conducted in compliance with Bank’s policy and regulatory requirements\nDetect and investigate any inappropriate/mis-selling/suspicious activities (such as Cross Border, Fraud, Conduct) through the sampling review\nPerform trend analysis of exceptions identified to identify risk areas and carry out Front Office trainings\nWork with Suitability and Order Taking Process Owner and Compliance to practically implement any new regulatory requirements and streamline existing requirements where required\nAct as Process Owner to oversee the end-to-end process including framework and controls for topics under COO office such as Suitability, Pricing, Vulnerable Client etc.\nPrepare monthly management information reports to various Location and Group risk governance forum to address the high-risk items as well as the monitoring results\nSupport ad hoc reviews, regulatory inspections and enquiries and contribute to risk assessments, incident investigations, and thematic reviews.\nSupport any initiative and remediation exercise within the COO Office\nKey Responsibilities\nRegulatory & Business Conduct\nDisplay exemplary conduct and live by the Group’s Values and Code of Conduct.\nTake personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.\nLead the [Hong Kong Private Banking] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]\nEffectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.\nKey stakeholders\nPrivate Banking Regional Head, COO, Business Planning Management, Banking Operations, Wealth Operations, Wealth Management, Compliance, Legal, Relationship Managers, Client Relationship Manager, 2nd line and 3rd line support functions (e.g. Ops Risk, Fraud Risk, ICS Risk, Conduct Risk, Group Internal Audit)\nOther Responsibilities\nEmbed Here for good and Group’s brand and values in Hong Kong Private Banking; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.\nSkills and Experience\nManage Conduct\nManage Risk\nManage People\nProducts and Processes\nStrategy and Business Model (SIF)\nQualifications\nDegree holder, 3-5 years of solid experience in banking operations and risk control, preferably in private banking business or wealth management\nAble to analyse situations, prioritise, implement processes, solve problem effectively and work independently\nDetail minded, mature, tactful, independent, initiative and well organized\nStrong control sense, able to identify potential risk and provide valid recommendations\nExcellent communication and interpersonal skills\nGood command of written and verbal English and Chinese\nProficiency in MS Excel, PowerPoint and Word is a must\nAbout Standard Chartered\nWe're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.\nOur purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.\nTogether we:\nDo the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do\nNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well\nAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term\nWhat we offer\nIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.\nCore bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.\n Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.\nFlexible working options based around home and office locations, with flexible working patterns.\nProactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits\nA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.\n Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - 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