{"id":1952840,"url":"https://alion.io/job/standard-chartered-associate-manager-4","title":"Associate Manager","company":{"id":20709,"name":"Standard Chartered","domain":"sc.com","url":"https://alion.io/company/standard-chartered-gbs","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1617},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Python","optional":false},{"name":"SAS","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-06T10:48:07Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-12T20:31:18Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Summary\nProduce daily and monthly country reports in accordance with defined SLAs.\nEnsure accurate compilation, validation, and reconciliation of data for all reports.\nMaintain proper storage, filing, and archiving of reports and associated documentation.\nCommunicate effectively with internal and external stakeholders on all reporting-related matters.\nProactively manage, troubleshoot, and resolve reporting issues as they arise.\nCollaborate with internal teams to support business and operational reporting requirements.\nMonitor, document, and escalate exceptions or discrepancies in a timely manner.\nSupport continuous process improvements to enhance the efficiency, accuracy, and quality of reporting.\nKey Responsibilities\nThe Collection CoE is a key component of GBS Ops - Collections, supporting the Consumer, Private & Business Banking (CPBB) function through Collection Reporting by:\nExtract and validate data from collections, core banking systems, and databases, ensuring high data quality and accurate historical records.\nPrepare and distribute CPBB collections reports (including regulatory and priority reports) per agreed timelines and reporting frequencies.\nProduce daily, weekly, monthly, and ad hoc MIS, portfolio, and performance reports with actionable analytical insights for senior leadership and country teams.\nProvide ad hoc data and analysis to support decision making and the management of collections operations across markets.\nTrack delinquency by DPD buckets, generate recovery and efficiency reports, and support global retail collections operations through collections analytics.\nSupport performance reporting and collector incentive calculations, ensuring transparency and alignment with business objectives.\nAllocate accounts to field officers, tele calling teams, and agencies; optimise tele calling operations through effective dialler administration and queue management.\nMaintain and enhance allocation logic, contact strategies, dashboards, and productivity/operations KPIs for continuous improvement.\nPrepare reports for senior management, audits, and regulatory/compliance reviews, maintaining robust audit trails and documentation.\nAutomate reporting and key processes using Excel, macros, SAS, SQL, or Python to improve efficiency, accuracy, and scalability.\nStrategy\nThe mitigation of risk by providing accurate and timely information necessary to support management decisions.\nProtection of the Bank’s reputation. Bank’s ability to meet legal and regulatory obligations. Minimizing risk of Bank being used by money launderers.\nEnsure compliance with ALL internal policies and regulatory requirements.\nBusiness\nAbility to formulate and comply with credit criteria.\nAbility to be highly flexible, adaptable, open-minded, responsive to the behaviour of the market.\nComprehensive knowledge on basic banking practices, policies and relevant regulatory concerns.\nProcesses\nResponsible to manage the generation and delivery of daily / weekly / monthly / quarterly CPBB collection reports accurately and timely.\nResponsible to ensure that the team delivers reports accurately with adequate checks and controls are done based on the past trends.\nPeople & Talent\nEnsuring that the necessary trainings (on-the-job or classroom) are conducted to the team and provide required job knowledge.\nEnsure quality processing and adherence to all key controls and checks.\nResponsible for handling all queries relating to the reports produced.\nRisk Management\nCollaborate closely with country collections teams.\nEnsure adherence to all relevant policies, procedures, guidelines, rules, and regulations.\nGovernance\nProper documentations like EUC, BIA, BCP, BID, Migration Checklists, SLAs, Recharge Documents, DOI, Change Templates etc. needs to be documented appropriately.\nRegulatory & Business Conduct\nDisplay exemplary conduct and live by the Group’s Values and Code of Conduct.\nTake personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.\nEffectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.\nKey stakeholders\nInternal\nGroup Collections team\nCountry Collections, including Head of Collections and Tele-Collections Head\nCountry Policy and CRM teams\nCollection COE team\nSBIM\nFinance and Legal teams\nCompliance and Assurance teams\nCountry Operations\nExternal\nExternal and internal auditors\nExternal collections agencies, collections partners, and vendors\nOther Responsibilities\nFinding actionable insights in portfolios using trend analysis, statistical techniques etc.\nAccurate and Timely delivery of Collections Analytics dashboard.\nEnhancement of existing Dashboards and development of new MI as and when needed.\nInitiate and support Automation & Process optimization initiatives.\nMaintain and improve validation framework for error-free delivery of Dashboards.\nSupport team with Adhoc data needs and root cause analysis.\nReview and commentary on key Collections ops KPIs.\nE-Learning Modules, particularly the AML E-Learning Course, Credit Practices, Basel 2 and Credit Bureau, as applicable\nProtection of the Bank’s reputation. Bank’s ability to meet legal and regulatory obligations. Minimizing risk of Bank being used by money launderers.\nSkills and Experience\n2-5 years data analytics experience in preferably in Banking / Credit Risk functional area\nGood working knowledge of SAS/ SQL /Python etc.\nUnderstanding of Data Science concepts / Statistical methods\nPractical experience of data driven problem solving including Predictive Modelling, Strategy building & Analysis etc.\nCandidates from other Banking KPOs, GSCs -- Analytics divisions are preferred.\nFunctional knowledge of Collections. (Not mandatory, but big plus)\nQualifications\nGraduate / Postgraduate\n2-5 years in Banking\nSAS / SQL (Advantage)\nEnglish\nAbout Standard Chartered\nWe're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.\nOur purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.\nTogether we:\nDo the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do\nNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well\nAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term\nWhat we offer\nIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.\nCore bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.\n Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.\nFlexible working options based around home and office locations, with flexible working patterns.\nProactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits\nA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.\n Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - 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