{"id":3677586,"url":"https://alion.io/job/standard-chartered-branch-manager-2","title":"Branch Manager","company":{"id":20709,"name":"Standard Chartered","domain":"sc.com","url":"https://alion.io/company/standard-chartered-gbs","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":97,"open_postings":77,"ghost_share":0,"stale_share":0.312,"repost_share":0.026,"time_to_fill_p50_days":21,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T11:45:58Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-04T16:36:52Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Summary\nSales and Service Objectives\nMaximize sales performance to achieve given revenue targets of the branch and zone through liability products [Current /Savings /Term deposits], wealth management products and asset related products (secured, unsecured)\nEnsure effective Relationship Management by monitoring the movement of the top customers of the branch, devise and implement a customer acquisition and retention programme. Improve product per customer holding.\nDevice strategies to counter competition and maximize market share in the Catchment area of the branch, by below the line activities and promotions.\nProvide support for new product launches, and champion new sales initiatives\nCollaborate with Segment to facilitate up- streaming of customers\nEnsure employees are adequately trained on all products/ processes and services facilitating first time resolution. Minimize rejections and customer complaints\nMonitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below benchmark, sustain and better-quality service\nMonitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking\nEnsure PFM, teller and service managers’ productivity are at optimum levels\nHe/she is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the time.\nKey Responsibilities\nOperations and Compliance\nEnsure satisfactory ratings in all internal/external audits conducted at the branch\nEnsure compliance to all Operations health documents like KCD/KRI/OPS manual, process notes and circulars issued from time to time. Perform regular KCS checks mandated\nEnsure timely and accurate submission of all returns both internal and statutory for sales and service\nEnsure accurate and timely processing of all customer instructions as per applicable processes/ circulars\nRevenue and Cost Management\nLead revenue generation and profitable growth by focusing on:\nImproved deposit mix comprising Current and Savings accounts\nWaiver Tracking and Management\nNon-funds-based income\nEnsure costs are managed within budgets\nChange Management\nImplement change initiatives in the areas of branch space rationalization/ optimization, transaction migration, systems implementation, process Re-engineering and premises reconfiguration\nPeople Management\nDrive and embed a strong performance culture through inspiring, motivating and rigorous performance management discipline. Develop and build talents within branch through optimal resourcing, capacity planning, succession planning and engagements\nAchieve high employee engagement and satisfaction. Retain talent, check attrition\nIdentify and address training and development needs of staff on an on-going basis\nSegment Ownership\nImplement all segment/ product initiatives in the catchment (PRB/ NR/ SME/ Mortgages)\nJointly own the delivery of segment / product (PRB/ NR/ SME / Mortgages) objectives with the segment\n\nStrategy\nEnsure effective Relationship Management by monitoring the movement of the top customers of the branch, devise and implement a customer acquisition and retention programme. Improve product per customer holding.\nBusiness\nRetail Branch Banking - Affluent\nProcesses\nEnsure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.\nEnsure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.\nEnsure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same\nRead, understand and comply with all provisions of the Group Code of Conduct.\nPeople & Talent\nDrive and embed a strong performance culture through inspiring, motivating, and rigorous performance management discipline. Develop and build talents within the network through optimal resourcing, capacity planning, succession planning and engagements\nAchieve high employee engagement and satisfaction. Retain talent, check attrition. Manage and mentor network staff and Union interface to ensure overall employee satisfaction\nIdentify training, development and counselling needs for staff\nUndertake career growth planning for performers in the branch network\nRisk Management\nEnsure satisfactory ratings in all internal/external audits conducted at all branches in the zone\nControl and periodically check operational risks and workflows\nReview key operational risks and efficiency indicators\n\nGovernance\nEnsure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention and ensure compliance thereto. Any suspicious transaction must immediately be reported as per guidelines\nHe/ She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times within the network\nPremises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance\nResponsible for health and safety for all. As part of the Health and Safety guidelines you should:\nTake reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace\nEnsure that your actions do not put others at risk; Work in a healthy and safe manner\nEncourage others to work in a healthy and safe manner\nReport all accidents and incidents and bring to the attention of the management any hazard in the workplace\nAs a manager you are also responsible for the health and safety aspects within your area of control. You need to ensure that\nYour employees are adequately trained and supervised to perform their tasks in a safe manner and are free to raise any Health and safety issues and these issues are addressed appropriately.\nThe contractors working in your area or for you are working in a safe & healthy manner\nRegulatory & Business Conduct\nDisplay exemplary conduct and live by the Group’s Values and Code of Conduct.\nTake personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.\n\nOther Responsibilities\nEnsure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention and ensure compliance thereto. Any suspicious transaction must immediately be reported as per guidelines\nPremises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance\nResponsible for health and safety for all. As part of the Health and Safety guidelines you should:\nTake reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace;\nEnsure that your actions do not put others at risk; Work in a healthy and safe manner;\nEncourage others to work in a healthy and safe manner;\nReport all accidents and incidents and bring to the attention of the management any hazard in the workplace\nAs a manager you are also responsible for the health and safety aspects within your area of control. You need to ensure that:\nYour employees are adequately trained and supervised to perform their tasks in a safe manner and are free to raise any Health and safety issues and these issues are addressed appropriately.\nThe contractors working in your area or for you are working in a safe & healthy manner.\nSkills and Experience\nLeadership Skills\nStrong Communication Skills\nRelationship Building skills\nCompetitive awareness & Benchmarking\nTeam Management\nQualifications\nGraduate/ Post Graduate\nAt least 7-8 years of overall experience with sound banking knowledge- all aspects of general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable.\nLeadership skills, communication skills, relationship building skills, competitive awareness & benchmarking\nCustomer Orientation and Business Focus.\nAbout Standard Chartered\nWe're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.\nOur purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.\nTogether we:\nDo the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do\nNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well\nAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term\nWhat we offer\nIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.\nCore bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.\nTime-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.\nFlexible working options based around home and office locations, with flexible working patterns.\nProactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits\nA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.\nBeing part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - 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