{"id":3859858,"url":"https://alion.io/job/standard-chartered-client-service-executive","title":"Client Service Executive","company":{"id":20709,"name":"Standard Chartered","domain":"sc.com","url":"https://alion.io/company/standard-chartered-gbs","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":96,"open_postings":81,"ghost_share":0,"stale_share":0.321,"repost_share":0.049,"time_to_fill_p50_days":21,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Beijing, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-03T00:00:00Z","employer_posted_date":"2026-08-03","last_verified_at":"2026-11-06T13:47:44Z","board_verified":true,"closed_at":null,"days_open":95,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":95},"description":"Key Responsibilities\nStrategy\nAwareness and understanding of the Group’s business strategy and model appropriate to the role\nBusiness\nSupport LM to drive, execute business strategy focus and initiatives for better working efficiency and effectiveness\nSupport service management and business in driving service performance in term of productivity, execution quality and process risk management\nFind service improvement opportunity for better working efficiency and effectiveness\nProcesses\nSupport WRB product end operations which include case submission in system, onsite witness, document review, data entry, scanning, call back customer, loan disbursement, document filing, regulatory reporting and etc to ensure execution accuracy, compliance, completeness in line with bank internal and external rules/procedures/manuals/ standards/group requirements/regulatory requirement/laws as well as to keep high class level of services to our clients.\nEnsure all required certifications are obtained per internal and external requirements\nAcknowledge and follow bank job rotation policy/procedure that working location will be subject to detail arrangement on due with no objection\nEmbed client centric mind in daily operation as well as to maintain up best in class front-line service\nContinue to advocate human banker and client centric service mindset in service staff for enriching internal and external customer experience\nAchieve client satisfaction in daily services and operations\nBuild SCB a great place to work\nFully understand the importance of Consumer Rights Protection, prevent damage to consumers’ best interest\nImplement regulatory requirements related to Consumer Rights Protection, ensure to complete relevant trainings\nAlways embed Consumer Rights Protection mindset when performing daily work\nPeople & Talent\nActively participate in various training programs arranged by the bank and keep self-learning on the laid down procedures/manuals and local regulation\nActively participate in various campaigns related to service team and achieve the target\nDevelop multi-product knowledge and job skills to support different segments and sales channels\nComplete new joiner training program if new to the position (new hire or internal transfer) base on bank policy, and pass all required assessment by training timeline\nRisk Management\nPerform bank required due diligence on daily base to ensure no exception in execution\nSupport Line Manager achieve good MCA rating in branch audit\nEscalate for any exception detected or observed in daily work to minimize potential negative impact on the bank\nGovernance\nComplete regulatory required reporting timely and accurately to ensure the report follows regulatory requirements with no exception\nAdhere to bank Conduct Plan, and all control and assurance mechanisms to comply with all internal and external standards and policies in executions\nAdhere to laws and regulations, internal risk (including FCC risks as anti-money laundry, sanction, anti-bribery & corruption), compliance policies and the Group Code of Conduct; well manage client complaints & CDD\nRegulatory & Business Conduct\nDisplay exemplary conduct and live by the Group’s Values and Code of Conduct.\nTake personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.\nEffectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.\n\nKey stakeholders\nCountry Conduct, Financial Crime and Compliance team, CPBB Ops & Onboarding Ops GBS teams, CPBB Product and Segment, CPBB Sales team, Business Risk Management team\nOther Responsibilities\nUnderstand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies\n理解、认同并遵守本地法律法规以及渣打内部政策中关于个人问责和职责的要求;\nEffectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities\n跟上本地问责法律法规的发展，以有效地确保并强化内控;\nPerform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank\n审慎勤勉地履行岗位职责，以个人或团队成员的身份，为避免任何导致银行遭受或可能遭受法律制裁、监管处罚、重大财务损失或声誉负面影响而做出努力;\nBe responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections\n对未遵守相关规范和流程、未适当履行职责以及未执行整改措施承担相应责任;\nCooperate with any investigations or reviews on regulatory failure such as accountability review\n配合任何关于违反监管规定的调查或审查，例如，问责审查。\nSkills and Experience\nInformation Capture\nDocument Management\nOperational Risk\nUnderstanding Customer Needs\nQualifications\nUniversity degree preferably in Economics/Finance/Technology with 2-5 years related banking experience;\nBe able to provide cross city onsite support upon bank request\nSolid knowledge and experience in bank products and customer service;\nGood understanding of banking and local regulations;\nGood command of both written and spoken English/Mandarin;\nSelf-motivator who is keen to upgrade, improve, and develop;\nPleasant and cooperative personality, initiative, hardworking, and able to work independently;\nTeam player with strong communication skills and commitment to quality work\nAbout Standard Chartered\nWe're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.\nOur purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.\nTogether we:\nDo the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do\nNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well\nAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term\nWhat we offer\nIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.\nCore bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.\n Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.\nFlexible working options based around home and office locations, with flexible working patterns.\nProactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits\nA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.\n Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.","description_format":"text","description_chars":8075,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave","Continuous learning","Flexible schedule","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-11-06T08:47:11Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.281,"p_room":0.28,"age_days":95,"expected_fill_days":21,"reasons":["conf:5","win:tail","crowd:junior,brand"],"computed_at":"2026-11-06T18:57:52Z"},"pay":null,"html_url":"https://alion.io/job/standard-chartered-client-service-executive","json_url":"https://alion.io/job/standard-chartered-client-service-executive.json","meta":{"generated_at":"2026-11-06T18:57:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1896,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20709},"rest":"https://alion.io/mcp/rest/get_company?id=20709"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstandard-chartered-client-service-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstandard-chartered-client-service-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstandard-chartered-client-service-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/standard-chartered-client-service-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstandard-chartered-client-service-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3859858}},{"tool":"search_jobs","arguments":{"company":"sc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3859858},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}