{"id":1998819,"url":"https://alion.io/job/standard-chartered-digital-product-owner","title":"Digital Product Owner","company":{"id":20709,"name":"Standard Chartered","domain":"sc.com","url":"https://alion.io/company/standard-chartered-gbs","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":88,"open_postings":37,"ghost_share":0,"stale_share":0.676,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tianjin, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":79000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4091},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-07T10:14:18Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-23T21:36:47Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Job Summary\nAbout the Role\nOwn and continuously improve mobile customer journeys that drive digital sales, engagement, and customer satisfaction across Standard Chartered's key markets. You will be accountable for the performance of your journeys, measured through conversion, activation, engagement, and customer satisfaction metrics.\nThis is an AI-first product owner role. AI is expected to be embedded into every stage of product management from customer discovery and research to prioritisation, experimentation, delivery, analytics, and optimisation. Product Owners are assessed not only on delivery outcomes, but also on their ability to leverage AI, data, and experimentation to accelerate customer and business outcomes\nDescription:\nPartner with design and challenge it with evidence: journey maps, drop-off analysis, usability findings and benchmarks against regional and global banking apps.\nRun your own research: usability tests, funnel diagnostics, protect end-to-end journey coherence, including handoffs to RM and assisted channels. Translate business OKRs into a prioritised squad backlog and quarterly roadmap. Make trade-offs explicit and defend them with data.\nShip features that move digital sales conversion, funnel completion, active usage and CSAT/NPS. You are measured on these numbers, not on velocity alone.\nManage delivery with engineering: shape the tech backlog with your lead engineer, sequence dependencies, and take releases through governance across markets.\nUse AI across the full PO lifecycle: discovery synthesis, user stories and acceptance criteria, competitive research, prototyping, funnel analysis and reporting.\nOwn the GenAI agenda for your surface: identify where AI belongs in the product (assistance, personalisation, content intelligence) and build the case with data.\nGround every prioritisation decision in observed customer behaviour.\nForm testable hypotheses for mobile experience: define the metric, the expected movement and the mechanism before anything gets built.\nKeep a hypothesis backlog alongside the feature backlog. Experiment velocity is a tracked metric.\nKey Responsibilities\nCore responsibilities:\nCustomer Journey Ownership\nOwn the end-to-end performance of mobile customer journeys across acquisition, onboarding, servicing, wealth, and engagement experiences.\nContinuously identify opportunities to improve customer experience, conversion rates, engagement, and satisfaction.\nProtect journey integrity across digital, RM-assisted, contact centre, and branch touchpoints.\nEnsure customer needs and behavioral insights drive prioritization decisions.\nData-Driven Product Discovery\nConduct customer research using usability testing, behavioral analytics, VOC analysis, session replay, funnel diagnostics, and market benchmarking.\nAnalyze customer drop-offs, friction points, and conversion barriers within mobile journeys.\nBenchmark against leading regional and global banking, fintech, e-commerce, and digital-native experiences.\nTranslate customer insights into product opportunities and measurable outcomes.\nExperimentation & Growth\nDevelop and maintain a hypothesis backlog alongside the feature backlog.\nDefine measurable hypotheses before development begins, including:\nTarget customer behavior\nSuccess metrics\nExpected impact\nValidation criteria\nPartner with UX and analytics teams to design and execute experiments.\nManage A/B testing and personalization programmes to improve journey performance.\nDrive continuous optimization of customer acquisition, activation, and engagement funnels.\nProduct Strategy & Roadmap\nTranslate business OKRs into prioritised roadmaps and delivery plans.\nMake data-driven trade-offs between customer value, business impact, technical complexity, and delivery timelines.\nPrioritise initiatives that maximise customer and commercial outcomes.\nOwn quarterly planning and backlog prioritisation for your squads.\nAI-Enabled Product Management\nLeverage AI throughout the product lifecycle, including:\nDiscovery synthesis\nCompetitive analysis\nUser story creation\nAcceptance criteria generation\nCustomer insight extraction\nAnalytics interpretation\nReporting and communication\nIdentify opportunities to embed AI capabilities into customer journeys, including:\nConversational assistance\nPersonalisation\nContent generation\nIntelligent guidance\nProduct recommendations\nBuild business cases for GenAI-driven experiences supported by customer and performance data.\nDelivery Leadership\nPartner with Engineering Leads to shape technical backlogs and delivery plans.\nManage dependencies across platforms, markets, and teams.\nDrive delivery through governance, compliance, risk, and release processes.\nMonitor post-launch performance and ensure benefits realisation.\nAnalytics & Performance Management\nLeverage Adobe Analytics, CDP, Adobe Target, journey analytics, and experimentation platforms to identify growth opportunities.\nBuild actionable performance dashboards and scorecards.\nUse behavioural data to guide product decisions and prioritisation.\nRegularly communicate journey performance and optimisation opportunities to stakeholders\nSkills:\nProduct & Digital Experience\n6+ years of Product Owner or Product Management experience within mobile-first consumer applications.\nExperience in retail banking, wealth management, fintech, digital commerce, or large-scale digital platforms.\nStrong understanding of customer journey management and digital sales optimisation.\nAnalytics & Optimisation\nExpert-level proficiency in Adobe Analytics, including:\nFunnel analysis\nSegmentation\nWorkspace reporting\nCalculated metrics\nAttribution analysis\nExperience using Customer Data Platforms (CDP) to define and activate audiences.\nStrong understanding of:\nConversion Rate Optimisation (CRO)\nJourney analytics\nPersonalisation\nExperimentation frameworks\nStatistical significance\nAI-First Product Management\nProven experience applying Generative AI to product management workflows.\nAbility to demonstrate real-world AI-assisted delivery practices.\nExperience leveraging AI for customer insights, product discovery, experimentation, and operational efficiency.\nTechnical & Platform Knowledge\nExposure to:\nAdobe Analytics\nAdobe CDP\nAdobe Target\nAdobe Experience Manager (AEM)\nPEGA Customer Decision Hub\nMobile app ecosystems (iOS / Android)\nAPI-driven architectures\nMobile analytics platforms\nDigital experimentation platforms\nLeadership & Stakeholder Management\nStrong stakeholder management across Product, Engineering, Design, Analytics, Compliance, Risk, and Market teams.\nAbility to influence and align diverse stakeholders without direct authority.\nStrong communication and storytelling skills supported by data.\nKPIs:\nCommercial Outcomes\nDigital sales conversion uplift\nFunnel completion improvement\nProduct acquisition growth\nRevenue contribution from owned journeys\nCustomer Outcomes\nActive customer growth\nFeature adoption\nCustomer engagement\nCSAT improvement\nNPS improvement\nProduct Outcomes\nExperiment velocity\nHypothesis validation rate\nTime-to-insight\nTime-to-value\nAI adoption within product workflows\nDelivery Outcomes\nQuality releases across markets\nRealisation of committed business benefits\nAdoption of AI-first product management practices\nStrategy\nAwareness and understanding of the Group’s business strategy and model appropriate to the role.\nBusiness\nThis individual combines an in-depth knowledge of business objectives, digital strategies, and the competitive landscape with a rich background in the digital banking industry to deliver a compelling digital banking roadmap.\nProcesses\nResponsible for ensuring that department and division processes and procedures are followed.\nPeople & Talent\nLead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.\nRisk Management\nResponsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group as well as managing them.\nGovernance\nAwareness and Understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role. Collaboratively work with internal stakeholders and local regulators to address governance issues\nRegulatory & Business Conduct\nDisplay exemplary conduct and live by the Group’s Values and Code of Conduct.\nTake personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.\nEffectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.\nSkills and Experience\nGEO\nAEO\nSEO\nAnalytics\nCMS\nAgile\nUser experience\nQualifications\nEducation: Bachelor’s degree in Marketing, Computer Science, or a related field. MBA or equivalent is a plus\nLanguages: English, Chinese\nAbout Standard Chartered\nWe're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.\nOur purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.\nTogether we:\nDo the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do\nNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well\nAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term\nWhat we offer\nIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.\nCore bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.\n Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.\nFlexible working options based around home and office locations, with flexible working patterns.\nProactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits\nA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.\n Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - 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