{"id":2080895,"url":"https://alion.io/job/standard-chartered-director-client-service-manager","title":"Director, Client Service Manager","company":{"id":20709,"name":"Standard Chartered","domain":"sc.com","url":"https://alion.io/company/standard-chartered-gbs","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":88,"open_postings":37,"ghost_share":0,"stale_share":0.676,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":30000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2694},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T10:18:54Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-23T21:36:47Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Job Summary\nThe role’s principal responsibility is to actively manage and maintain a strong level of satisfaction across assigned Financing & Securities Services (FSS) clients. The client base includes some of the largest global financial institutions which have extremely exacting standards and expect global best levels of client service. The job holder’s responsibility is to understand these requirements and ensure they are delivered consistently to a high standard.\nThe role requires an in-depth understanding of each client’s business model, based on sound industry experience coupled with analysis of the client’s individual needs. Collaboration and co-operation are hallmarks of success as the jobholder often needs to liaise with multiple internal parties such as Relationship Managers, Technology, Operations and Product to solve complex, often multi-market challenges.\nRole summary\nManage a team of Client Service Managers. This involves having an understanding across the client base in addition to being the primary escalation point for both clients and other stakeholders.\nBe responsible for the coaching and development of the team. Identify stretch assignments and focus on development areas. Encourage a culture of learning and development which benefits both the team and clients.\nBuild knowledge of internal processes and internal relationships to ensure an effective and knowledgeable client service. Ensure that client interests are central to all decisions and actions within the group.\nManage team workload effectively and efficiently to ensure all clients receive an outstanding service focused on timelines and attention to detail.\nChallenge the existing process so as to achieve optimum efficiency and to ensure automation and technology are deployed where appropriate.\nKey Responsibilities\nWorks closely across the bank to ensure quality services are being provided to clients\nEnsures consistent levels of service are provided to clients\nManages and develops Client Service Managers\nWorks with Country Head of Client Solutions to implement strategy\nThorough understanding of clients and ability to deliver in challenging situations\nBuild strong relationship and trust with local clients\nAnticipate and embrace change to retain and build a competitive edge\nActs as main point of contact for client queries in servicing their daily operations.\nEnsures consistency of client management approach\nBuilds knowledge of internal operations process which facilitates the provision of a knowledgeable and timely response to clients\nIdentifies areas of process improvement and works with internal stakeholders to achieve these\nTakes responsibility for identifying, assessing, monitoring, controlling and mitigating risks. Also, an awareness and understanding of the main risks within the process and the role the individual and the team play in managing them\nUnder Risk Management Framework - the role is responsible to act in accordance with our Bank and departmental policies.\nSkills and Experience\nExtensive end to end knowledge of Financing & Securities Services within Financial Markets\nStrong commercial awareness and ability to spot cross sell opportunities through developments in the market and client requirements. Exceptional relationship management skills. Strong ability to manage and effectively influence multiple stakeholders.\nStrong drive for results, ability to plan, track and follow through to drive results\nProven risk management capabilities\nProven experience of managing change\nThorough understanding of complex clients and ability to deliver in challenging situations\nFacilitates collaborative working across the Bank and with key stakeholders\nInfluence internal stakeholders to implement clients’ strategic requirements\nQualifications\nBachelor’s degree or above\nMinimum of 10 years client services experience in Securities Services with proficient product / process knowledge within securities services\nOrganised with attention to detail\nClient focused and willing to go beyond expectations\nAbility to articulate well with all people at different levels\nGood analytical skills\nAbility to inspire trust and confidence in clients creating credibility\nEffective interpersonal and communication (including questioning) skills\nAbout Standard Chartered\nWe're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.\nOur purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.\nTogether we:\nDo the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do\nNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well\nAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term\nWhat we offer\nIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.\nCore bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.\n Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.\nFlexible working options based around home and office locations, with flexible working patterns.\nProactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits\nA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.\n Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - 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