{"id":4009216,"url":"https://alion.io/job/standard-chartered-gmo-client-sales-ops-brm","title":"GMO Client & Sales Ops BRM","company":{"id":20709,"name":"Standard Chartered","domain":"sc.com","url":"https://alion.io/company/standard-chartered-gbs","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":95,"open_postings":75,"ghost_share":0,"stale_share":0.373,"repost_share":0.013,"time_to_fill_p50_days":21,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-11-10T09:04:13Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T15:20:00Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description\nAre you passionate about risk management, governance and delivering exceptional client outcomes? We are seeking a Director, Global Markets Client & Sales Operations Business Risk Manager to play a pivotal role in strengthening the risk and control environment across Global Markets Client & Sales Operations.\nThis role sits at the heart of a dynamic, global business, partnering with Operations, Sales & Trading, COO, Compliance, Operational Risk, Audit and Technology teams to identify, assess and mitigate operational, regulatory and client-impacting risks. You'll help drive a proactive risk culture, improve control effectiveness and support business growth while protecting clients and the franchise.\nKey Responsibilities\nProvide risk and control oversight across Client & Sales Operations, including Client Onboarding, Client Relationship Management, Sales Support, Prime Services Client Solutions and Channels Enablement.\nLead coordination of risk events, control issues, audit actions, regulatory matters and remediation programmes across multiple jurisdictions.\nPartner with stakeholders across Operations, Sales & Trading, Technology, Compliance, Audit and Risk functions to drive effective risk management and sustainable solutions.\nSupport incident management, root cause analysis, issue remediation and governance reporting to senior management forums.\nDrive improvements to processes, controls, management information and governance frameworks to enhance transparency and reduce operational risk.\nCoordinate audits, assurance reviews, regulatory engagements and control assessments, ensuring timely completion of actions and closure of findings.\nOversee key risk themes including client onboarding exceptions, complaints, control gaps, operational incidents, data confidentiality matters and service delivery issues.\nPromote a strong risk and control culture through coaching, collaboration and sharing lessons learned across teams and regions.\nSkills and Qualifications\nEssential Experience\nStrong background in Operational Risk Management, Business Risk Management, Controls, Governance or related disciplines within Financial Services.\nExperience managing audits, regulatory reviews, issue remediation and governance activities.\nKnowledge of client lifecycle processes, client onboarding, service delivery operations and control frameworks. \nProven ability to influence and collaborate with senior stakeholders across business, operations and control functions.\nStrong analytical, problem-solving and risk assessment capabilities.\nExcellent communication and stakeholder management skills. \nDesirable Qualifications\nUniversity degree or equivalent professional experience. \nExperience in Global Markets, Client & Sales Operations, Client Onboarding, Risk Management or Regulatory environments.\nUnderstanding of operational resilience, business continuity, complaints management and regulatory engagement.\nWhat We're Looking For\nA collaborative professional who builds trusted relationships and works effectively across global teams.\nSomeone who demonstrates integrity, accountability and sound judgement.\nA proactive individual who identifies risks early and drives sustainable solutions.\nA continuous learner who thrives in a fast-paced and evolving environment.\nA confident influencer who can challenge constructively while maintaining strong partnerships.\nQualifications\nUniversity degree preferred\nAbout Standard Chartered\nWe're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.\nOur purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.\nTogether we:\nDo the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do\nNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well\nAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term\nWhat we offer\nIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.\nCore bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.\n Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.\nFlexible working options based around home and office locations, with flexible working patterns.\nProactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits\nA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.\n Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - 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