{"id":3869459,"url":"https://alion.io/job/standard-chartered-manager-wealth-management-ops","title":"Manager, Wealth Management Ops","company":{"id":20709,"name":"Standard Chartered","domain":"sc.com","url":"https://alion.io/company/standard-chartered-gbs","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":96,"open_postings":81,"ghost_share":0,"stale_share":0.333,"repost_share":0.037,"time_to_fill_p50_days":21,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guangzhou, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T13:47:44Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T13:19:57Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Summary\nThe role exists to ensure the efficient, controlled and client-focused execution of operational activities that support Wealth Management products, services and client transactions. The role is accountable for delivering operational excellence across core processes while maintaining strong risk and control standards, service quality and regulatory compliance.\nWorking closely with Front Office teams, Product partners, Risk and Compliance functions, the role oversees operational processes that enable the end-to-end client lifecycle, including onboarding, transaction processing, account maintenance, investment servicing and operational issue resolution. The role ensures service commitments are met while managing operational risks and supporting business growth objectives.\nThrough effective governance, process optimisation and stakeholder engagement, the role contributes to client satisfaction, operational resilience, regulatory compliance and the scalability of Wealth Management operations.\nKey Responsibilities\nClient & Transaction Operations\nManage Wealth Management operational processes to ensure accurate, timely and controlled execution of client transactions and servicing activities.\nOversee transaction processing, account maintenance and operational support activities to meet agreed service levels and client expectations.\nResolve operational exceptions, enquiries and escalations to minimise client impact and maintain service quality.\nMonitor operational performance and capacity to ensure sustainable support for business growth and changing client needs.\nClient Lifecycle & Service Delivery\nLead operational activities across client onboarding, account opening, maintenance and closure processes to support a seamless client experience.\nEnsure client records, documentation and account information remain accurate, complete and compliant with regulatory requirements.\nCoordinate with Front Office, Compliance and Risk teams to facilitate timely completion of client lifecycle activities.\nIdentify and address service gaps to improve operational efficiency and client outcomes.\nRisk, Control & Regulatory Compliance\nMaintain effective controls across Wealth Management operations to mitigate operational, regulatory and conduct risks.\nEnsure operational activities comply with internal policies, regulatory requirements and established control standards.\nInvestigate operational incidents, root causes and control weaknesses, implementing corrective actions where required.\nSupport audits, reviews and regulatory examinations through accurate documentation, reporting and remediation tracking.\nOperational Excellence & Process Improvement\nAnalyse operational performance data to identify opportunities for process simplification, automation and efficiency improvements.\nLead continuous improvement initiatives that enhance productivity, reduce risk and improve service delivery outcomes.\nEstablish and monitor key operational metrics, service indicators and management information to support decision-making.\nDrive adoption of standardised processes and best practices across Wealth Management Operations.\nStakeholder Management & Business Partnership\nPartner with Wealth Management, Product, Technology, Risk and Compliance teams to support effective operational delivery.\nProvide operational insights and recommendations that inform service improvements, risk mitigation and business decisions.\nFacilitate governance forums, operational reviews and stakeholder discussions to drive accountability and action.\nManage stakeholder expectations through clear communication, issue resolution and proactive engagement.\nChange Delivery & Operational Readiness\nSupport implementation of new products, regulatory changes and strategic initiatives by assessing operational impacts and readiness requirements.\nCoordinate testing, process updates and operational transition activities to ensure successful implementation.\nEmbed new controls, procedures and operating models to maintain operational effectiveness.\nMonitor post-implementation outcomes and address operational issues arising from change initiatives.\nMotivations\nDriving operational excellence through process improvement, data-driven insights and scalable solutions that enhance client experience, service quality and risk management.\nSolving complex operational challenges by balancing client needs, regulatory requirements and stakeholder expectations while maintaining strong controls and service standards.\nLeading high-performing teams and change initiatives that build capability, strengthen operational resilience and support sustainable business growth.\nSkills and Experience\nMust-have Skills\nInvestment Management\nAccount Reconciliation\nCustodial Services\nGovernance, Risk, and Compliance (GRC)\nMutual Funds\nProduct Management\nSettlement Management\nTax Management\nFinancial Services\nStakeholder Engagement\nContinuous Improvement\nTalent Development\nQualifications\nKey Experiences\nExperience managing Wealth Management, Private Banking, Investment Operations or related financial services operations.\nExperience overseeing client lifecycle, transaction processing, account servicing or investment operations activities.\nDemonstrated success implementing operational improvements, productivity enhancements or control strengthening initiatives.\nExperience managing operational risk, audit findings, regulatory requirements and remediation activities.\nExperience working with Front Office, Product, Technology, Risk and Compliance stakeholders in a matrixed environment.\nProven ability to manage operational performance, service levels, governance forums and stakeholder expectations.\nExperience leading teams, developing talent and driving a culture of accountability and continuous improvement\nLanguages\nBusiness English\nAbout Standard Chartered\nWe're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.\nOver our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.\nWhat We Offer\nBeing part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.\nIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.\nCore bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.\n Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.\nFlexible working options based around home and office locations, with flexible working patterns.\nProactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.\n A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.\nVisit our careers website to learn more about us: www.sc.com/careers.","description_format":"text","description_chars":7675,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Annual leave","Continuous learning","Flexible schedule","Growth opportunities","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Commercial & Retail Banks","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-11-06T13:47:44Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":21,"reasons":["conf:40","velocity","win:early","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/standard-chartered-manager-wealth-management-ops","json_url":"https://alion.io/job/standard-chartered-manager-wealth-management-ops.json","meta":{"generated_at":"2026-11-09T07:22:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4552,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20709},"rest":"https://alion.io/mcp/rest/get_company?id=20709"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstandard-chartered-manager-wealth-management-ops"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstandard-chartered-manager-wealth-management-ops"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstandard-chartered-manager-wealth-management-ops"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/standard-chartered-manager-wealth-management-ops\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstandard-chartered-manager-wealth-management-ops"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3869459}},{"tool":"search_jobs","arguments":{"company":"sc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3869459},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}