Priority Client Service Manager

Job Summary

As a Universal Banker with Standard Chartered in Ho Chi Minh City, you will serve as a fundamental touchpoint between the bank and its valued clients, responsible for executing a variety of financial transactions including deposits, withdrawals, and fund transfers with accuracy and efficiency. Your role extends beyond transactional duties; you will play an essential part in resolving customer inquiries and delivering comprehensive banking services with utmost professionalism and care.

In this dynamic position, you will support our sales teams by proactively identifying referral opportunities and ensuring that operational processes run seamlessly to enhance client satisfaction. Your commitment to compliance and security protocols will be crucial in mitigating risks and securing the integrity of all financial operations. This role offers the chance to engage with diverse clients daily and contribute meaningfully to their financial wellbeing, while gaining a deep understanding of banking operations.

Joining our team means becoming part of a culture that values collaboration, inclusivity, and continuous improvement, where your contributions directly influence the quality and success of our services.

Skills and Experience

• Proficient in Microsoft Office applications, particularly Word and Excel, enabling efficient documentation and data analysis.
• Strong interpersonal and communication skills, adept at client engagement, understanding their needs, and delivering tailored solutions.
• Experience in handling multi-product banking knowledge, with the ability to explain and guide clients through diverse product offerings.
• Demonstrated ability to manage transactional operations meticulously, ensuring accuracy in all financial dealings.
• Familiarity with banking compliance standards and operational risk management to uphold the highest levels of security.
• Excellent organisational skills, capable of managing multiple tasks while maintaining service quality and timely delivery.
• Problem-solving aptitude, with the capacity to handle objections constructively and provide clear resolutions.

Qualifications

• Strong client-handling soft skills, including empathy, patience, and active listening, to foster trust and satisfaction.
• Proven stakeholder engagement skills to effectively collaborate across departments and with external partners.
• Competency in objection handling, enabling positive interactions and relationship building even in challenging scenarios.
• Ability to provide client training on digital banking solutions, encouraging adoption and enhancing user experience.
• Highly organised approach towards daily tasks and long-term projects, ensuring efficient workflow and goal achievement.
• Comprehensive knowledge of banking processes and procedures to ensure compliance and operational excellence.
• Understanding of bank operation risks and processes, with awareness of necessary controls to safeguard transactions.
• In-depth knowledge of enhanced multi-product Priority banking offerings, supporting tailored financial solutions for clients.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.