{"id":1251311,"url":"https://alion.io/job/standard-chartered-product-owner-client-self-administration","title":"Product Owner, Client Self Administration","company":{"id":20709,"name":"Standard Chartered","domain":"sc.com","url":"https://alion.io/company/standard-chartered-gbs","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"B","score":81,"open_postings":27,"ghost_share":0,"stale_share":0.963,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":110000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":32},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"closed","first_seen_at":"2026-09-25T18:35:10Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-20T07:47:11Z","board_verified":false,"closed_at":"2026-10-20T07:47:11Z","days_open":24,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":24},"description":"Job Summary\nIn Standard Chartered Bank’s Corporate & Investment Bank (CIB), our ambition is to be digital-first, making banking simple, 24/7, through our Straight2bank (S2B) Digital platform that serves our global clients across our 50+ footprint markets.\nThe Product Owner (PO) of Client Self administration is a role in the Transaction Banking’s Digital Channels Solutions (DCS) team.\nAs the PO you will work with the Lead Product Owner to define and execute the Digital product strategy, roadmap and delivery for post-onboarding and ongoing servicing and maintenance journeys, enabling CIB clients to independently manage users, entitlements, mandates and service configurations in a secure, compliant and scalable manner.\nThe role partners closely with Cash, Trade, FM, Operations, client servicing, compliance, technology and country /cluster teams and collaborates with a cross-functional team of product managers, designers, engineers, and other business stakeholders to deliver a best-in-class platform experience for our CIB clients.\nThe role is responsible for delivery of agreed outcomes on standard metrics/scorecards e.g. Digital adoption, CSAT, service levels, product management objectives and key results (OKRs)\nKey Responsibilities\nStrategy\nDefine and drive the strategic direction for Digital maintenance and Client Self-Administration (CSA) client journeys on Straight2bank. Own the product vision and multi-year strategy for the above to be used by both clients and internal users (operations, servicing teams)\nTranslate digital channels strategy into clear product outcomes (client experience, STP uplift, client adoption)\nDrive reusability strategy ensuring these capabilities can be leveraged across cash, Trade, FM products and can cater to both internal and external facing journeys\nInfluence stakeholders on scope trade-offs, go-to-market plans and roadmap alignment\nDrive success metrics and value measures aligned to strategic objectives.\n\nBusiness\nAs a Product Owner of Client Self Administration, you will translate business strategy into clear product outcomes aligned to TB client servicing goals. You will work with talented team members across Product Management, Technology and client service partners to develop your product all the way from a conceptual stage to the product launch.\nDrive client adoption of digital self-serve capabilities reducing reliance on operations and TB SAT teams.\nBuild global platform capabilities incorporating country and regulatory requirements\nManage stakeholder expectations across business, TB servicing, operations, product, technology, second lines and ensure robust risk and issues management\nSupport regulatory remediation and audit commitments impacting S2B Platform Services.\nProcesses\nYou will have a key role in building innovative product capabilities, influence change, commercialize capabilities and enable our S2B Digital Platform Services in 50+ countries. You will be responsible to take the ideas through implementation in Agile Methodology as a “Product Owner”. You will continuously evaluate the ever-changing financial ecosystem and related emerging technologies in collaboration with our technology partners.\nKey Responsibilities include:\nEngage internal stakeholders and teams across CIB Business and Operations, DCS Technology, Compliance, Governance, Risk Management and Cybersecurity to align on the strategic development of end-to-end digital client journeys.\nOwn, refine and deliver the product roadmap for Client Self Administration (CSA) that include digital maintenance and Client Self-Administration (CSA) client journeys.\nParticipate in the industry benchmarking exercises to obtain objective, data-driven insights that informs strategic product planning\nEnsure healthy product backlog by getting into the details of existing capabilities, understand client needs and usage, ascertain business relevance and come up with a product release plan.\nEnsure omni-channel strategy by capturing client requirements across interactive and non-interactive channels and partnering with the Open Banking Ecosystem product team on key priorities and aligning to their product roadmaps.\nDemonstrate product proficiency and develop Human centric user interface designs covering critical online banking flows such as transaction initiation, approvals, enquiries, reporting and other supporting flows.\nWork closely with cross functional squads in the DCS Digital Platform Services Hive and execute the end-to-end product delivery lifecycle covering conceptualization, business requirements, product solutions, meticulous quality checks, deployment to production and eventually, drive customer adoption of new digital client self-administration solutions.\nArticulate change requests with concise, comprehensive and high-quality user story writing\nWork extensively with Client Insights & Research, CX/UX Design and Regional DCS and frontline teams in visualizing and building intuitive and innovative user flows to deliver best-in-class digital channel experience. Support client focused sessions to gather information on security concerns and client experience.\nWork closely with internal and external vendor delivery teams, reinforce the business and delivery priorities, and deliver on the agreed business tasks such as user stories, business flow diagrams etc.\nAssist the head of Digital platform services and/or Hive Lead in preparing status reports and capabilities document in articulating the key achievements / updates of the program to the senior management teams.\nProvide advisory and training support to frontline, implementation, clusters on RFPs/RFIs and product awareness\nCollaborate with relevant partners to provide effective external and internal communication to educate and create awareness of our of Client Self administration capabilities.\nSupport regular education and awareness efforts for both internal business stakeholders and clients through regular forums, discussions, events, training sessions and presentations.\nEnsure service level agreement standards are met on a regular basis and are tracked through formal forums.\nPeople & Talent\nEnsure active communication of ambition, strategy, priorities, and progress to the business to foster engagement, awareness and motivation.\nExemplify Standard Chartered’ s valued behaviours every day, both, externally with clients and internally with team and stakeholders\nClosely work with a cross-functional team, including product managers, designers, and engineers, to deliver high-quality product capabilities.\nYou will actively engage with the product, implementation & client management, legal, compliance, operations and sales teams to create awareness of the new product features and encourage a participative attitude to elicit critical business requirements and ensure overall acceptance of the new process flows and the system functionalities.\nSet and monitor job descriptions and objectives for indirect reports and provide feedback in line with their performance against those responsibilities and objectives.\nRisk Management\nYou take a proactive approach to risk management and on an ongoing basis will be identifying, assessing, monitoring, mitigating product risks related to your channel products.\nPerform risk assessments to ensure proper governance prior to product launch.\nReview applicable internal policies and procedures to prevent gaps against risk governance framework.\nIdentify and mitigate risks related to product development, compliance, legal, and security teams. To have strong engagement and liaison with these teams to drive the regulatory approvals required to ensure Straight2bank platform services remain compliant with banking and data protection laws.\nEnsure Country compliance on Group standard for Audit and Control.\nTo be the product SPOC with the local risk committees\nGovernance\nResponsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas\nAwareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.\nWillingness to ‘speak up’ in the event of any realized or perceived breach of group conduct rules or laws by colleagues\nWillingness to work with any local regulators in an open and cooperative manner.\nRegulatory & Business Conduct\nDisplay exemplary conduct and live by the Group’s Values and Code of Conduct.\nTake personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.\nEffectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.\nKey stakeholders\nTransaction Banking (Cash, Trade, Implementation, Operations, Client Servicing)\nFinancial Markets (products, operations, servicing)\nDigital Channels Solutions (Cash, Trade, FM, Digital Servicing, Client Administration, Platform Common Services, Data Analytics & Insights, GTM, Channel Performance & Measurement)\nDigital Channels, Data and Coverage Platforms (DDCP) - Client experience, Design, Research and Insights teams, API & Open Banking Ecosystems\nTB COO, Project/Program Management Office\nTechnology (Interactive Channels, DCS Tech, Delivery Teams, Solution Architect Teams, Security Technology Teams)\nOur Ideal Candidate\n7 plus years’ experience with a proven track record of success in Digital platform product management or / channels management, preferably in Corporate and Institutional Banking\n5 plus years in a product owner role\nExperience working on post onboarding client journeys such as security administration, digital channel access setups, client entitlements management, electronic bank account management\nProven track record in leading and implementing digitalization and/or transformation initiatives preferably in Corporate and Institutional Banking driving adoption of digital solutions and increasing share of revenue and/or realising cost efficiencies by leveraging digital capabilities.\nExperience building out robust business benefit cases and Value propositions to positively influence decision makers on prioritization and resource allocation related decisions\nAgile methodology\nGood understanding of the product development lifecycle using Agile Methodology and relevant prior experience in drafting vision statements, epics and user stories, use case documents, solution papers, business workflow documents and high-level functional flows.\nA skilled negotiator with an ability to work across all organization levels\nEffective and positive written and verbal communications especially when acting as a liaison between departments, internal employees/subordinates and clients.\nHighly experienced in stakeholder management and working closely with GTM team to define and execute Go-to-Market strategy and showcase proficient data analysis skills to track product adoption and leakage\nRole Specific Technical Competencies\nProduct Management.\nAgile Product Ownership Certification Will Be Plus.\nCash Management \nTransaction banking products \nAbout Standard Chartered\nWe're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.\nOur purpose, to drive commerce and prosperity through our unique diversity, together with our brand pr...","description_format":"text","description_chars":14173,"description_truncated":true,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Continuous learning","Flexible schedule","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-09-25T18:35:10Z"},{"event":"close","at":"2026-10-20T07:47:11Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/standard-chartered-product-owner-client-self-administration","json_url":"https://alion.io/job/standard-chartered-product-owner-client-self-administration.json","meta":{"generated_at":"2026-10-20T22:43:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26616,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20709},"rest":"https://alion.io/mcp/rest/get_company?id=20709"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstandard-chartered-product-owner-client-self-administration"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstandard-chartered-product-owner-client-self-administration"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstandard-chartered-product-owner-client-self-administration"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/standard-chartered-product-owner-client-self-administration\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstandard-chartered-product-owner-client-self-administration"}]}