{"id":3325272,"url":"https://alion.io/job/standard-chartered-relationship-service-manager-2","title":"Relationship Service Manager","company":{"id":20709,"name":"Standard Chartered","domain":"sc.com","url":"https://alion.io/company/standard-chartered-gbs","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":94,"open_postings":52,"ghost_share":0,"stale_share":0.423,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Malacca, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":16000,"period":"year","method":"role_country_seniority_unknown","sample_n":39},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T09:44:08Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-02T09:10:28Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Summary\nTo proactively handle Priority Banking clients’ service issues and complex needs for branch walk-in clients.\nTo provide administrative support to Relationship Managers to deal with ongoing client service issues, onboarding of new clients/products, and ongoing process monitoring.\nEducate and steer client towards interactions with the bank via online, machine channels.\nTo proactively refer business to Relationship Managers.\nAny additional service focused mandates to be discussed separately.\nKey Responsibilities\nClient Fulfilment\nSupport Priority Banking clients with the fulfilment of sales and transaction requests, including the preparation and completion of all required documentation for retail banking products such as Personal Loans, CASA and Credit Cards, as well as Wealth products.\nEnsure client requests are processed accurately, completely and within the agreed turnaround time.\nClient Activation and Digital Adoption\nSupport Relationship Managers with client activation activities, including scheduling client discussions and preparing relevant product information and materials.\nEducate clients and assist with the initial setup and use of Online Banking, Mobile Banking, ATMs and other digital or self-service channels.\nClient Service and Journey Completion\nProactively manage Priority Banking clients’ service issues, transaction requests and complex needs through both remote and face-to-face interactions.\nLiaise with middle-office and back-office teams to resolve service requests within the agreed turnaround time.\nTake ownership of client issues and ensure satisfactory resolution with minimal handover.\nMaintain a high standard of service quality, with the objective of achieving zero client complaints.\nRelationship Manager and Administrative Support\nProvide administrative support to Relationship Managers for client onboarding, ongoing service requirements and process monitoring.\nSupport CDD updates, account opening and reviews, transaction monitoring and management of clients’ credit situations.\nSupport the migration of eligible clients into or out of the Priority Banking segment.\nBusiness and Financial Contribution\nIdentify client needs and proactively refer suitable business opportunities to Relationship Managers.\nGenerate revenue and fees through appropriate client referrals and service opportunities.\nPrevent fraud and financial losses by exercising due care and complying with established controls.\nManage resources responsibly and contribute towards cost control.\nCompliance, CDD and Financial Crime Risk\nComply with the Bank’s policies, Group standards and regulatory requirements relating to Anti-Money Laundering, CDD and financial crime risk.\nExercise due care in account opening, periodic reviews, transaction monitoring, reporting of suspicious activities and client communication.\nKeep up to date with regulatory requirements, operating procedures and mandatory training.\nEscalate suspicious activities, control concerns and service risks promptly to the appropriate stakeholders.\nDeliver end-to-end service and fulfilment support to Priority Banking clients across retail and wealth products, both remotely and in person.\nSupport Relationship Managers with client onboarding, activation, documentation, ongoing servicing, CDD updates and administrative requirements.\nProactively resolve client requests and complex service issues within the agreed turnaround time by coordinating with relevant internal teams.\nEducate clients on digital banking and self-service channels.\nIdentify client needs and refer suitable business opportunities to Relationship Managers.\nEnsure all activities comply with the Bank’s policies, operational controls, AML, CDD and regulatory requirements while preventing fraud and financial losses.\nSkills and Experience\nAction Oriented\nCollaborates\nCustomer Focus\nCourage\nInstils Trust\nNimble Learning\nDevelops Talent\nMotivations\nMotivated by delivering excellent service and resolving clients’ needs from end to end.\nEnergised by engaging with clients, supporting Relationship Managers and working collaboratively with internal stakeholders.\nDriven by achieving positive client outcomes, maintaining high service standards and operating within regulatory requirements.\nQualifications\nKey Experiences\nExperience in branch banking, Priority Banking, client servicing or a related financial-services role.\nExperience handling retail banking products, client onboarding, service requests, CDD reviews and digital banking activation.\nAbility to work under pressure, prioritise multiple client requests and meet agreed turnaround times.\nGood understanding of compliance, audit requirements and operational controls.\nCertifications/Qualifications\nRelevant banking, financial-services or professional qualifications are preferred.\nLanguage\nGood written and spoken English and Bahasa Malaysia.\nOther languages relevant to the branch’s client base would be an advantage\nAbout Standard Chartered\nWe're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.\nOver our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.\nWhat We Offer\nBeing part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.\nIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.\nCore bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.\n Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.\nFlexible working options based around home and office locations, with flexible working patterns.\nProactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.\n A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.\nVisit our careers website to learn more about us: www.sc.com/careers.","description_format":"text","description_chars":6803,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All 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