{"id":2749892,"url":"https://alion.io/job/standard-chartered-splst-tech-support","title":"Spl'st, Tech Support","company":{"id":20709,"name":"Standard Chartered","domain":"sc.com","url":"https://alion.io/company/standard-chartered-gbs","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":96,"open_postings":81,"ghost_share":0,"stale_share":0.333,"repost_share":0.037,"time_to_fill_p50_days":21,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tianjin, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":26000,"period":"year","method":"role_country_seniority_unknown","sample_n":45},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-07-30T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T08:18:18Z","board_verified":true,"closed_at":null,"days_open":100,"trust":{"level":"stale","repost_count":1,"flags":["stale"],"days_open":100},"description":"Job Summary\nProvide L1/L2 Support for Middle and Back-office applications 24/7 across different shifts.\nContinuously improve and innovate the strategic applications supported.\nTo be able to define priority of incidents and upgrade it as and when necessary. Communicate to different stakeholders on timely basis for both Incidents and Root cause analysis.\nWorking closely with developers, to review changes that are to be rolled out in production environment.\nHighly organized individual able to work on multiple project streams and clearly display current progress.\nTrack incidents and provide regular updates to users on request status and progress.\nIncidents resolutions, Root Cause Analysis and Regular Reporting to identify areas for review for improvement.\nEnsure all new deployments have supplied correct documentation and training to support staff.\nMaintain the support documentation in Confluence to ensure all areas in scope are current and accurate.\nProactive approach to technology related activities like patching, high privileged ID remediation, security vulnerabilities etc.\nKey Responsibilities\nStrategy\nThis key position is an exciting opportunity within Financial Markets Production Management. You will be under production support team responsible to provide day to day systems support, working closely with development teams to understand, review and apply system change to production environment.\nTo provide day to day technical BAU application support and system monitoring\nPrioritize work to successfully deliver service in a diverse environment.\nHave good sense on IT service management, manage incidents, problems, changes, of varying complexity.\nMonitoring Geneos ITRS and BMC Control M.\nParticipate in bank wide DR tests and work with wider PSS team on DR remediation efforts.\nWork closely with UNIX/Database/Network/upstream/downstream systems to improve service offering.\nSupporting both internal and external users of the systems on trading issues Troubleshooting and following production issue with developer and vendor.\nWorking closely with developers, to review and under system package to be rollout in production environment.\nPartner with different teams to integrate testing results into change acceptance criteria\nHighly organized individual able to work on multiple project streams and clearly display current progress.\nLogging, Co-ordination & escalation of issues and incidents - logged in Servicenow.\nTrack incidents and provide regular updates to users on request status and progress.\nTrouble shooting - log file investigation and extract details for review\nFollow escalation procedures during outages and ensure root-cause analysis is performed.\nSupply agreed metrics, KPI’s and trend reporting\nEscalate issues with any delays from upstream applications\nEscalate issues to the 2nd / 3rd line teams to keep within SLA.\nAct as a co-ordination point where there are complex / multiple areas affected by an incident / issue\nEnsure all new deployments have supplied correct documentation and training\nMaintain the support documentation to ensure all areas in scope are current and accurate\nProactive approach to technology related activities\nPut forward ideas to improve automation and/or efficiency, and own through to implementation.\nBusiness\nExposure/Experience in ‘Financial Markets’ or ‘Investment Banking” domain will have more weightage\nBack office support knowledge - reconciliations, confirmations, payments.\nProcesses\nShould be fully aware of ITIL concepts and should have done an ITIL certification.\nPeople & Talent\nIndividual Contributor with very good communication skills and majority of experience in production support. Ability to work in shifts including night (~25%) shifts. Bachelor’s degree in computer science or equivalent.\nRegulatory & Business Conduct\nDisplay exemplary conduct and live by the Group’s Values and Code of Conduct.\nTake personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.\nEffectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.\nSkills and Experience\nIT service management\nUNIX / Knowledge and experience in Shell scripting\nKnowledge on SQL query, Sybase, PL/SQL\nKnowledge on Linux, Windows Infrastructure\nExperience in Control-M scheduling tool, ITRS, Confluence, Jira, Remedy and other tools\nITIL Knowledge - Incident, Problem, Change Management / Servicenow\nAbout Standard Chartered\nWe're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.\nOur purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.\nTogether we:\nDo the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do\nNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well\nAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term\nWhat we offer\nIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.\nCore bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.\n Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.\nFlexible working options based around home and office locations, with flexible working patterns.\nProactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits\nA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.\n Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - 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