{"id":2735281,"url":"https://alion.io/job/standard-chartered-team-leader-2","title":"Team Leader","company":{"id":20709,"name":"Standard Chartered","domain":"sc.com","url":"https://alion.io/company/standard-chartered-gbs","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":88,"open_postings":37,"ghost_share":0,"stale_share":0.676,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false}],"status":"closed","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-22T03:18:28Z","board_verified":false,"closed_at":"2026-10-22T03:18:28Z","days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"Job Summary\nTo Assist in manage the operations of the Cash Management Operations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing, and billing, CoE, LM) in ensuring consistent delivery of high-quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk to an accepted level\nKey Responsibilities\nTo manage daily operations to achieve service quality by meeting / exceeding service standards and achieving zero defect for Cash Management Operations i.e., Pre-Processing, Processing (Payment and Clearing), Investigation and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM)\nTo discharge operational duties of the Cash Management Operations i.e., Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM), as instructed by the Manager of the Unit/ Head of Department and ensure that the established service standards are met\nDirect staff responsibilities as per current Organization Chart in Cash Management Operations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing, and billing, CoE, LM)\nStrategy\nManage teams in building a stronger relationship with our clients and customers.\nManage initiatives to innovate and digitize their processes as well as intensifying collaboration across the network.\nTo accelerate new generation of leaders.\nManage all initiatives to get more fit and flexible in the way we work.\nFocus on proving that we are here for good\nBusiness\nMaintain a close working relationship with the customers to ensure that service issues are promptly escalated and acted upon.\nInitiating & implementing service quality initiatives\nUphold the values of the Group and company at all times\nProcesses\nEnsuring continuous improvement in timeliness to the standards prescribed for the process from time to time.\nReleasing deals as per the department operating instruction manual, customers instructions and within the timeliness and accuracy standards specified.\nEnsuring compliance with all applicable Rules / Regulations and Company and Group Policies. Identifying exceptions from the norms & initiating corrective and preventive actions.\nComply with Group Money Laundering Prevention Policy and Procedures and Sanctions to the extend applicable and reporting all suspicious Transaction to the Line Manager.\nWhere applicable, ensure compliance to Group and Country Regulations are managed to the extend agreed with the Countries and ensure all staff adhere to the same\nPeople & Talent\nLead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.\nEnsure provision of ongoing training and development, to larger teams and ensure that direct reports are suitably skilled and qualified with effective supervision in place to mitigate any risk.\nEmploy, engage and retain high quality people.\nSet and monitor jib descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.\nPromoting an environment where all team members develop a sense of involvement in the conduct of their regular work and contribute ideas with the objective of achieving excellence in service quality\nRisk Management\nResponsible for the Audit and Risk Control Standard associated with Cash Services operations.\nTo ensure approved generic Product Programs and their corresponding Country Product Templates are in place before any product is accepted for implementation by Service Delivery. To refer any instances to Group Operations and CORG via KPIs and monthly risk exception reporting.\nTo proactively monitor and manage operational risks, system risk and channel risk of the products and to highlight any potential and actual breakdown of controls to Group Operations and CORG via KPIs and risk exception reporting.\nWork with UORM to develop, design and implement control measures and monitoring plans for compliance and operational risk management\nTimely update of monitoring conducted in ORMA Optial Ensure risks and issues identified are resolved in an appropriate and timely manner\nGovernance\nProvide oversight across three hubs, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money - laundering regulations and guidelines.\nEmbed the Group’s values and code of conduct in SSC Cash to ensure that adherence with the highest standard of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture\nRegulatory & Business Conduct\nDisplay exemplary conduct and live by the Group’s Values and Code of Conduct.\nTake personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.\nEffectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.\nKey stakeholders\nCountry and GBS Stakeholders\nOther Responsibilities\nTo assist the manager in ensuring consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/ judgment.\nAssisting the manager in leading the Cash Management Operations to achieve quality service by meeting the prescribed objectives and goals. Assist the Manager in overseeing the daily operations of the Payment team and contribute towards meeting the team’s objectives.\nManage staff individual performance, against set objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives. Contribute to the development of associates by guiding, coaching, motivating, supporting and assisting selected number of associates.\nPrimarily process within the TAT agreed with CPC in the SLA and also other functions as requested by the Manager/ Head of Department.\nEnsure that the set productivity targets (efficiency, accuracy, etc.), defect management and processing turnaround standards are achieved (within own area of responsibility).\nEnsure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/ Group.\nVerify transactions processed by Service Lead, Senior Global Operations Officer and Global Operations Officer and authorize those that fall within own-delegated release authority. Checking of and/or approving customer payment order against Payment system.\nEstablish and maintain close working relationship with appropriate persons in the Spoke countries, Group offices and within the Company itself to facilitate an open and direct communication of issues, needs, queries, etc. such that these may be responded to in an efficient, prompt and professional manner.\nBe guided accordingly and aware of the roles and responsibilities for anti-money laundering prevention and sanctions related checking (i.e. Understanding the policy, reporting procedure and escalation procedure)\nEnsure due care and diligence is exercised on day-to-day operational matters relating to anti-money laundering and Sanctions related checking, by acquiring relevant knowledge and training and provide support to superiors and subordinates.\nConforming and adhering to the Team’s risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, CMS Policies, and reconciliation of outstanding items, scanning, SCSTAR and end-of-day reports.\nEnsure that control and security policies / procedures governing all processes in the department are in place, implemented and reviewed (as and when necessary) and to ensure that these policies / procedures not only continue to be relevant and effective in mitigating risk, but also supports the need for high operational efficiency and excellent customer service\nEnsure that all staff of the department continues to be equipped and developed with the necessary knowledge, skills and tools to achieve the required level of competency to facilitate them to perform their roles and responsibilities effectively, efficiently and accurately.\nFacilitate the building of a performance-driven organization by setting SMART objectives, constantly reviewing the dept’s and individual performance against these objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives.\nResponsible for succession planning for key positions, managing the attrition of employees and ensuring that a plan is developed and executed for high potential individuals in the department.\nContribute towards the future strategic direction and process innovation of Payment by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes.\nAny ad-hoc roles changes will require Head of Department or Manager’s approval before assuming new role temporarily or permanently in line with segregation of duties.\nKey Measurables\nAchieves the processing turnaround standards as stipulated in the Service Level Agreement between the dept. and various Spoke countries.\nMeeting productivity standards in terms of processing efficiency and accuracy of output.\nSupport the roll-out of appropriate quality management systems and achieving the quality objectives and standards set.\nCoaching the Cash Management Operation team members to achieve the desired level of productivity and competency. To ensure team members adhere closely to their Learning & Development plans, in achieving a fully competent, engaged and results driven team.\nContributing ideas for improvement on processes, procedures, end-to-end processing, etc. to team management\nManage operational risk appropriately to avoid any operational and/or reputational losses to the Company / Group\nSkills and Experience\nBanking Products\nBranch Banking Systems\nData Gathering and Analysis\nQualifications\nAcademic or Professional Education/Qualifications: University educated\nLicenses and Certifications/accreditations: none additional\nProfessional Memberships: relevant memberships to be agreed\nBank training: none additional\nLanguages: English\nAbout Standard Chartered\nWe're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.\nOur purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.\nTogether we:\nDo the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do\nNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well\nAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term\nWhat we offer\nIn line w...","description_format":"text","description_chars":13245,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave","Continuous learning","Flexible schedule","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-10-16T18:54:20Z"},{"event":"close","at":"2026-10-22T03:18:28Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/standard-chartered-team-leader-2","json_url":"https://alion.io/job/standard-chartered-team-leader-2.json","meta":{"generated_at":"2026-10-24T07:46:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11432,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20709},"rest":"https://alion.io/mcp/rest/get_company?id=20709"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstandard-chartered-team-leader-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstandard-chartered-team-leader-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstandard-chartered-team-leader-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/standard-chartered-team-leader-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstandard-chartered-team-leader-2"}]}