{"id":1705514,"url":"https://alion.io/job/standard-life-plc-lead-engineer","title":"Lead Engineer","company":{"id":1848047,"name":"Standard Life plc","domain":"standardlifeplc.com","url":"https://alion.io/company/standardlifeplc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":99251},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon EventBridge","optional":false},{"name":"Amazon Kinesis","optional":false},{"name":"Amazon S3","optional":false},{"name":"API Gateway","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"CI/CD","optional":false},{"name":"DynamoDB","optional":false},{"name":"FinOps","optional":false},{"name":"GitHub","optional":false},{"name":"IAM","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Terraform","optional":false}],"status":"live","first_seen_at":"2026-10-02T14:31:02Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-07T00:30:27Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Type: Permanent\nLocation: Hybrid: can be based at any of our UK offices Birmingham, London, Telford, Edinburgh with time spent working in the office and at home\nFlexible working: All roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about flexible working here.\nClosing Date: 15th October\nSalary and benefits: from £75,000 (dependant upon experience) plus an indicative bonus range of 16-32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.\nWho are we?\nWe’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.\nLife today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day.\nThe role\nThis is a senior, hands-on engineering role responsible for shaping and evolving the Amazon Connect platform capabilities that underpin customer contact services across Pensions & Savings. You will lead technical design and delivery across contact routing, telephony, digital channels, workforce and quality capabilities, integrations, automation and operational tooling. You will create secure, resilient and reusable platform services, drive high-quality engineering, resolve complex technical challenges and mentor engineers. Working with contact-centre product teams, architecture, security, risk, operations and enterprise technology colleagues, you will ensure the platform balances customer and colleague experience, regulatory obligations, resilience, change velocity and cost.\nWhat you will do\nLead the design, build and evolution of secure, scalable and reusable Amazon Connect platform services across voice and digital channels\nEngineer integrations with CRM, identity, data, payment, case-management and workforce systems using AWS services, APIs and event-driven patterns\nCreate reusable infrastructure-as-code, automated provisioning, testing and CI/CD patterns using Terraform, AWS Cloud Development Kit and GitHub\nEmbed security, compliance, resilience, observability and cost control into platform design, delivery and live-service operations\nResolve complex routing, integration and telephony issues, lead technical decisions and support safe migration from legacy contact-centre services\nPartner with product, operations, architecture, security and risk teams, while mentoring engineers through review, pairing, documentation and knowledge sharing\nWhat are we looking for?\nSignificant experience designing, building and operating Amazon Connect or a comparable cloud contact-centre platform in a complex, regulated environment\nDeep hands-on knowledge of contact flows, queues, routing, telephony, recording and contact-centre operations across voice and digital channels\nStrong AWS integration experience, including services such as Lambda, API Gateway, EventBridge, Kinesis, DynamoDB, S3, CloudWatch and IAM\nPractical expertise in Terraform or AWS Cloud Development Kit, CI/CD, automated testing and software engineering or scripting\nSound understanding of cloud security, identity, networking, encryption, data protection, observability, operational resilience and FinOps\nAbility to lead technical decisions, communicate trade-offs clearly, mentor engineers and collaborate across technology, operations and third-party teams\nHow will we measure success?\nA secure, resilient and scalable Amazon Connect platform that meets agreed availability, voice-quality, performance and compliance expectations\nReliable customer journeys with effective routing, clear operational insight and measurable improvements in contact outcomes\nFaster, safer and more repeatable platform change through infrastructure as code, automated testing, CI/CD and robust release controls\nEffective adoption of reusable Amazon Connect capabilities, with reduced delivery friction for product and operations teams\nImproved operational outcomes through proactive observability, service ownership, rapid incident recovery and reduction of recurring faults\nTransparent and optimised Amazon Connect and AWS consumption, balancing customer value, performance and cost\nStronger platform engineering capability through technical leadership, mentoring, documentation and knowledge sharing\nWe want to hire the whole version of you.\nWe are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.\nIf you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.\nWe’re reviewing applications as they come in, so apply early to avoid missing out.\nTo make things easier, you might want to save this advert now, it won’t be accessible after the closing date.\nFind out more about working at Standard Life\nGuide for Candidates: standardlifeplc.pagetiger.com/guideforcandidates #LI-GJ1\nFind or get answers from our colleagues: www.standardlifeplc.com/careers/talk-to-us","description_format":"text","description_chars":5712,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-02T14:42:29Z"}],"visa":[],"liveness":{"score":87,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.872,"p_room":1,"age_days":3,"expected_fill_days":14,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-06T05:45:30Z"},"pay":{"stated_usd_annual":99251,"is_top_pay":false},"html_url":"https://alion.io/job/standard-life-plc-lead-engineer","json_url":"https://alion.io/job/standard-life-plc-lead-engineer.json","meta":{"generated_at":"2026-10-07T01:14:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2054,"day_limit":5000,"remaining_today":2946,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1848047},"rest":"https://alion.io/mcp/rest/get_company?id=1848047"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstandard-life-plc-lead-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstandard-life-plc-lead-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstandard-life-plc-lead-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/standard-life-plc-lead-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstandard-life-plc-lead-engineer"}]}