{"id":3038182,"url":"https://alion.io/job/standardaero-customer-program-manager","title":"Customer Program Manager","company":{"id":2012860,"name":"StandardAero","domain":"standardaero.com","url":"https://alion.io/company/standardaero-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":82,"open_postings":29,"ghost_share":0,"stale_share":0.931,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":79000,"max_usd":147000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4830},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T18:25:42Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-29T15:30:03Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Customer Program Manager\nSan Antonio, TX\nBuild an Aviation Career You’re Proud Of\nAt StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.\nAs a Customer Program Manager, you will serve as the primary customer point of contact for assigned engine maintenance, repair, and overhaul (MRO) programs. In this customer-facing role, you will manage long-term customer relationships, oversee contract execution, and coordinate cross-functional teams to ensure successful program performance related to cost, quality, delivery, and customer satisfaction.\nWhat You’ll Do\nServe as the primary customer point of contact for assigned MRO programs and long-term customer accounts.\nManage customer relationships throughout the engine maintenance lifecycle, from induction through delivery.\nCoordinate with Operations, Engineering, Planning, Supply Chain, Quality, and other internal teams to support successful program execution.\nMonitor and manage program performance related to cost, quality, schedule, and delivery commitments.\nLead customer program reviews and provide regular updates to internal stakeholders and customer leadership teams.\nSupport contract execution and ensure alignment with agreed scope of work, pricing, schedules, and service commitments.\nManage customer expectations, resolve escalations, and communicate program risks, changes, and technical findings.\nAnalyze program financial performance, including cost tracking, forecasting, and profitability considerations.\nDevelop strong working relationships with customers, including senior-level customer representatives and internal leadership teams.\nSupport continuous improvement initiatives that enhance customer satisfaction, operational performance, and program execution.\nBasic Qualifications:\nMinimum of 5 years of professional experience in aerospace, aviation, manufacturing, MRO, or a related technical industry.\nMinimum of 5 years of experience in program management, customer account management, operations management, or related customer-facing business roles.\nExperience managing customer programs, contracts, or long-term customer relationships in a complex operational environment.\nDemonstrated experience managing program performance related to cost, quality, and delivery metrics.\nExperience coordinating cross-functional teams and working with multiple internal stakeholders to meet customer commitments.\nStrong financial and business acumen, including experience with forecasting, cost tracking, or program performance analysis.\nBachelor’s degree in Business, Aviation Management, Engineering, Supply Chain, or a related field, or equivalent combination of education and experience.\nDesired Skills:\nStrong customer relationship management and communication skills.\nExcellent organizational, analytical, and problem-solving abilities.\nAbility to manage multiple priorities in a fast-paced operational environment.\nStrong presentation skills with experience leading customer program reviews.\nExperience working with senior leadership teams and executive-level customer stakeholders.\nFamiliarity with aerospace engine MRO operations and maintenance processes preferred.\nKnowledge of aerospace contracts, service agreements, and operational performance metrics preferred.\nBenefits that make life better:\nComprehensive Healthcare\n401(k) with 100% company match; up to 5% vested\nPaid Time Off starting on day one\nBonus opportunities\nHealth- & Dependent Care Flexible Spending Accounts\nShort- & Long-Term Disability\nLife & AD&D Insurance\nLearning & Training opportunities","description_format":"text","description_chars":3819,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Aircraft Manufacturing","Maintenance, Repair & Operations (MRO)"],"lifecycle":[{"event":"open","at":"2026-10-21T21:59:26Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.622,"p_room":0.9,"age_days":7,"expected_fill_days":19,"reasons":["conf:0","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/standardaero-customer-program-manager","json_url":"https://alion.io/job/standardaero-customer-program-manager.json","meta":{"generated_at":"2026-10-29T18:10:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26911,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2012860},"rest":"https://alion.io/mcp/rest/get_company?id=2012860"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstandardaero-customer-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstandardaero-customer-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstandardaero-customer-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/standardaero-customer-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstandardaero-customer-program-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3038182}},{"tool":"search_jobs","arguments":{"company":"standardaero.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3038182},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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