{"id":3547272,"url":"https://alion.io/job/standardaero-customer-service-representative-ftc","title":"Customer Service Representative (FTC)","company":{"id":2012860,"name":"StandardAero","domain":"standardaero.com","url":"https://alion.io/company/standardaero-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":76,"open_postings":24,"ghost_share":0,"stale_share":0.958,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gosport, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":83000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-30T08:34:36Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T14:03:40Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Responsibilities:\nBe responsible for the management of the following;\nProcessing of Customer orders ensuring that commercial aspects are capturedcorrectly.\nOver and above task/Emergent work activity includingPPE.\n\nSupervision of the CO16 TaskRegister.\n\nLiaise with customer to ensure tasks are authorised in a timelymanner.\n\nEnsure any order queries are resolved in a timelymanner.\n\nDefine and produce order metrics and reporting asrequired.\n\nEnsure process is in place to capture all PO detail in Baan, to allow accurate forecasting and timely submission of allinvoices.\n\nTake part in monthly finance review to ensure all invoicing / revenue is claimed in accordance with agreed process. These will include PRB, Aged Debtor Telecom and Aged WIPmeeting.\n\nWork closely with planning to ensure demand/forward plan is current and correctly reflected inBaan.\n\nMonitor component project over runs, ensuring all O&A activity is claimed to ensure any additional work is charged to the customer and the company make the appropriate profitmargins.\n\nEnsuring that continuation training is up to date and that packs are read and signed for.\n\nBe part of the Post Project Evaluation team, so any commercial lesson leant can be quickly implemented.\n\nDevelop and manage Customer relationships, increasing Customer satisfaction and delivering a responsive and effective communication process. The VOTC reviews and regular Face to Face meetings will assist in this process.\n\nCarry out contract reviews to ensure compliance of contract requirements\n\nMonitor and report on status of unbilled and aged debtors, ensure adequate processes are in place to capture this.\n\nManage post survey reports and carryout any necessary project reconciliation with the customer.\n\nEnsuring that continuation training is up to date and that packs are read and signed for.\n\nTAA / ITAR Compliance. (If applicable)\nTo become the Customer point of contact for all TAA / ITAR related issues.\nEnsuring TAA is current and that obligations of agreement are being performed.\n\nEnsuring applicable NDAs are drafted and signed.\n\nResponsible for requesting and monitoring amendments to TAA\n\nAuthorities:\nFinancial and Commercial delegation.\n\nOrganisationalRelationships:\nWorking directly for the BusinessManager.\n\nWorking closely with the Central Commercialteam.\n\nWork effectively with colleagues and other internalBU/departments\n\nJob Requirements: (e = essential / d = desirable)\nEducation and Training:\nRelevant engineering qualifications as necessary to at least NClevel; (e)\n\nExtensive experience of working within the aircraft MRO environment or similar industry; (e)\n\nWork experience in MRO customer service or relatedfield; (e)\n\nStrong mathematicalskills; (e)\n\nStrong technical learningability; (e)\n\nFamiliarity with Windows, Microsoft Word, Excel, MS Project and Bann ERP and be sufficiently IT literate to acquire knowledge of other computer programme software used throughout thebusiness; (e)\n\nPossess or be willing to undertake a relevant business management qualification to Diploma level orabove; (d)\n\nAn accountingqualification. (d)\n\nTechnicalRequirements:\nAdept at building effective working relationships to benefit Customerneeds\n\nGood interpersonal/communication skills - both written andverbal\n\nNegotiation and persuasion skills to be able to resolve Customerissues\n\nPresentation skills with an articulate and confident deliverystyle\n\nSelf-motivated, and able to prioritise and manage ownworkload\n\nMeet the Company’s health screening and surveillancerequirements.\n\nExperience:\nFull Driving Licence would berequired\n\nAbility to work flexible hours with occasionalovertime\n\nWillingness to travel within UK and Internationally whererequired\n\nWorking in an office setting, spending extended periods of time sitting at a computer.\n\nMust be willing to walk to various areas throughout the facility, for which safety shoes would berequired.\n\nThis is not an exhaustive list and from time to time additional responsibilities may be provided directly from your Line Manager.","description_format":"text","description_chars":4032,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Aircraft Manufacturing","Maintenance, Repair & Operations (MRO)"],"lifecycle":[{"event":"open","at":"2026-10-30T21:17:11Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":22,"reasons":["conf:6","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/standardaero-customer-service-representative-ftc","json_url":"https://alion.io/job/standardaero-customer-service-representative-ftc.json","meta":{"generated_at":"2026-11-02T18:02:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25099,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2012860},"rest":"https://alion.io/mcp/rest/get_company?id=2012860"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstandardaero-customer-service-representative-ftc"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstandardaero-customer-service-representative-ftc"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstandardaero-customer-service-representative-ftc"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/standardaero-customer-service-representative-ftc\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstandardaero-customer-service-representative-ftc"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3547272}},{"tool":"search_jobs","arguments":{"company":"standardaero.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3547272},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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