{"id":2581338,"url":"https://alion.io/job/standardaero-systems-support-specialist","title":"Systems Support Specialist","company":{"id":2012860,"name":"StandardAero","domain":"standardaero.com","url":"https://alion.io/company/standardaero-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":82,"open_postings":28,"ghost_share":0,"stale_share":0.929,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":77000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-14T22:53:03Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-27T01:36:47Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Specialist, Systems Support - DFW\nBuild an Aviation Career You’re Proud Of\nYour work ties us all together, helping our teams function and operate. Experience opportunities to learn and be a part of an organization that has your back. And with competitive compensation and total rewards, you’ll also enjoy our great perks.\nGeneral Accountability\nAs a Specialist, Systems Support, you will have the responsibility to Install, configure, test, troubleshoot, repair and maintain personal computers, printers, barcode readers, local area networks (LANs) and related software and hardware to keep new and existing systems operational. Provide technical assistance to system users.\nWhat you'll do:\nReceives and installs PC hardware and peripheral components such as monitors, keyboards, printers, and disk drives, etc.\nLoads specified PC software packages, such as operating systems, word processing and spreadsheet applications, etc. in accordance with company policies and procedures.\nPerforms advanced troubleshooting in person and via telephone concerning PC operation; diagnoses system hardware, software and computer problems based on knowledge of system operations; installs, troubleshoots and coordinates repairs of barcode readers.\nCoordinates the repairs to any personal computer and/or peripherals with major manufacturers/suppliers ensuring warranty provisions apply.\nDismantles hardware hook-ups, moves hardware to new locations and reconnects hardware to newly installed cabling.\nMaintains and administers the telecommunications systems, Call Management (CMS) and Voice Messaging systems (VMS); oversees installation of systems, including equipment and cabling.\nLiaises with telecommunication service providers to report trouble and enable speedy resolution to functional problems and system outages.\nResponsible for telecommunications equipment and network services needed to satisfy business requirements for video conferencing.\nDiagnoses and locates equipment faults and adjusts, replaces or repairs telecommunications equipment.\nProvides on-going evaluation of system performance on local area network and telecommunication systems and offers recommendations for changes and/or enhancements.\nResponsible for the daily operation and function of local/wide area network operations such as setting up new users, installation of hardware, diagnosing and resolving hardware and software problems, ensuring proper file server operation and file backup.\nMaintains a personal computer inventory database and telephone equipment database to ensure all personal computer and telephone resources are accounted for; maintains a software library of all SBU-owned personal computer-based software, ensuring compliance with all software licenses and copyright laws.\nResponsible for observing all applicable safety requirements and reporting immediately any unsafe practices/conditions.\nCarries out special projects as assigned.\nPosition Requirements\nWorking experience using JIRA service desk, ServiceNow or equivalent for managing incidents and service requests.\nPrior experience in a 1st/2nd line service desk environment is preferred; training will be provided as needed.\nExcellent knowledge of using and troubleshooting Microsoft Office products.\nStrong working knowledge of Windows-based systems (Windows 10, Windows 11, Server 2016-2022).\nGood working knowledge of Windows technologies, such as Active Directory and Microsoft 365.\nFoundational knowledge of networking, including TCP/IP, DNS, DHCP.\nPC hardware setup and configuration.\nMobile phone and/or Cisco IP Phone support, is beneficial.\nERP system installation, troubleshooting and support experience.\nCollege diploma in computer science; or equivalent.\nStrong analytical, attention to detail, and problem-solving skills.\nGood planning, organizational, analytical, decision making, oral and written communication skills.\nAbility to work independently, as well as in a team environment. \nMinimum of one year System Support experience.\nMust be authorized to work in the US.\nBenefits that make life better:\nComprehensive Healthcare\n401(k) with 100% company match; up to 5% vested\nPaid Time Off starting on day one\nBonus opportunities\nHealth- & Dependent Care Flexible Spending Accounts\nShort- & Long-Term Disability\nLife & AD&D Insurance\nLearning & Training opportunities","description_format":"text","description_chars":4327,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Aircraft Manufacturing","Maintenance, Repair & Operations (MRO)"],"lifecycle":[{"event":"open","at":"2026-10-15T02:01:53Z"}],"visa":[],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.561,"p_room":0.9,"age_days":11,"expected_fill_days":19,"reasons":["conf:6","stale_co","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/standardaero-systems-support-specialist","json_url":"https://alion.io/job/standardaero-systems-support-specialist.json","meta":{"generated_at":"2026-10-27T03:34:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2950,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2012860},"rest":"https://alion.io/mcp/rest/get_company?id=2012860"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstandardaero-systems-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstandardaero-systems-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstandardaero-systems-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/standardaero-systems-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstandardaero-systems-support-specialist"}]}