{"id":3435698,"url":"https://alion.io/job/standex-international-customer-service-data-coordinator-representative","title":"Customer Service Data Coordinator Representative","company":{"id":2318981,"name":"Standex International","domain":"standex.com","url":"https://alion.io/company/standex-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":92,"open_postings":58,"ghost_share":0,"stale_share":0.328,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fairfield, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":67000,"period":"year","method":"role_country_seniority_unknown","sample_n":11684},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-28T07:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-09T21:06:18Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"The Customer Service Data Coordinator / Customer Service Representative is responsible for the accurate management of customer orders, customer records, and related business data while providing exceptional customer service support. This role combines high-volume data entry and administrative responsibilities with customer-facing order management activities. The position serves as a key link between customers and internal departments, ensuring order accuracy, proactive communication, and timely resolution of issues.\n\nThe ideal candidate is highly organized, detail-oriented, data-driven, and capable of managing large volumes of information while supporting customer needs in a fast-paced manufacturing environment. This position offers growth opportunities into broader customer service, account management, and operational coordination responsibilities.\n\nData Entry & Data Management (Primary Focus)\nPerform high-volume data entry with a high degree of accuracy and attention to detail.\nEnter, maintain, and update customer information, pricing, part numbers, purchase orders, and order-related data within ERP and CRM systems.\nVerify information for accuracy and resolve discrepancies through research and cross-functional coordination.\nMaintain customer records, order history, and documentation to ensure data integrity.\nGenerate reports, spreadsheets, and customer-related documentation as needed.\nSupport data audits, customer account maintenance, and process compliance requirements.\nMaintain electronic and hard-copy filing systems.\n\nOrder Management & Customer Support\nProcess customer orders from entry through delivery while ensuring accuracy of quantities, pricing, and delivery requirements.\nServe as a primary point of contact for customer inquiries regarding order status, delivery schedules, and product information.\nCommunicate order confirmations, changes, shipment updates, and delivery delays proactively.\nCoordinate order fulfillment activities and monitor open order status.\nTrack customer requests and follow-up activities to ensure timely completion.\n\n Cross-Functional Coordination\nWork closely with Sales, Planning, Procurement, Operations, Shipping, and Finance to support customer commitments.\nCoordinate shipment requirements and routing instructions with logistics and shipping teams.\nAssist with resolving credit holds, invoicing discrepancies, and customer billing questions.\nSupport return material authorizations (RMAs), customer complaints, and issue resolution processes.\nEscalate delivery, supply, or service concerns appropriately.\n\nAdministrative Support\nAssist the Customer Service Manager with daily administrative responsibilities.\nPrepare customer correspondence and reports.\nSupport departmental projects, process improvements, and continuous improvement initiatives.\nAssist with scheduling, documentation, and other administrative duties as assigned.\n\nWhat You’ll Bring\nPrevious experience in data entry, administrative support, customer service, or a related role.\nStrong typing and computer skills, including Microsoft Office applications.\nAbility to manage multiple priorities in a fast-paced environment.\n\nWhat We Value\nExperience with ERP, CRM, or order management systems preferred.\nStrong organizational and communication skills.\nExcellent attention to detail and accuracy.\n\nSuccess Measures\nAccurate and timely completion of data entry tasks.\nMaintenance of customer records with minimal errors.\nEffective support of customer service operations.\nPositive internal and external customer interactions.\nCompletion of assigned tasks within established 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