{"id":3776681,"url":"https://alion.io/job/standex-international-customer-service-representative","title":"Customer Service Representative","company":{"id":2318981,"name":"Standex International","domain":"standex.com","url":"https://alion.io/company/standex-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":93,"open_postings":60,"ghost_share":0,"stale_share":0.283,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sugar Land, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T07:00:00Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-05T04:22:52Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"The Customer Service Representative is responsible for all areas relating to customer service and support. This position will be responsible for daily, weekly, and monthly customer service and support activities. This position must meet tight deadlines and a multitude of customer service activities and is responsible to keep each customer satisfied.\nWhat You’ll Do\n\nGeneral Customer Service Functions\nCommunicate with customers on various customer support-related matters –part/po statuses, due dates, reports, expedites, change or rush orders, special instructions, follow-ups, etc.\nEnter Sales Orders and provide order acknowledgements when needed, depending on workload, as a backup to the Data Entry Specialist\nCo-ordinate Shipping activities with the shipping department to ensure timely shipments and any special customer-related instructions.\nGeneral Office duties, filing\nPhones – greet and divert incoming phone calls\n\nManagement of Inventory stock levels through Reports and analysis\nKeep information in the ERP system current and up-to-date to be able to generate open sales order reports, shipping reports, forecast reports, etc.\nEvaluate customer forecasts/demands and purchase orders, and run internal reports.\nAnalyze the status of each part number by evaluating various standard and custom reports to ensure that Amran has sufficient stock levels to meet customer demands on time. Communicate to management when changes are needed.\nCo-ordinate various parts and PO-related activities through the materials/purchase department. Manage expedites and rush requests through purchasing and/or production departments.\nReview and confirm orders not be confirmed at the time of entry\n\nCustomer Communication\nKeep the customer informed. Reply to their requests immediately. (Most important)\nCustomer-specific requirement – i.e., online log-ins, passwords, submission, order acknowledgement, post dates, status update etc.\nCo-ordinate customer requests, production rush orders, shipping, and other special request activities through purchasing and production to ensure prompt and efficient customer replies.\nOther duties as assigned\n\nWhat You’ll Bring\nA college degree or prior work experience in the related field of customer service/support.\nAdvanced computer knowledge and good interpersonal skills are required to handle customer requests and satisfy them. \nStrong communication and problem-solving skills are a must, particularly strong verbal communication and listening skills. \nAdditionally, good typing, spelling, and written communication skills are necessary.\nAbility to multitask, work under pressure, meet deadlines, coordinate activities with various departments, and be able to thrive in a fast-paced work environment.\nAbility to move around the facility\nAble to sit at a desk for prolonged periods working on a computer.\nMust be able to lift up to 15 pounds at times.","description_format":"text","description_chars":2891,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-04T23:28:34Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":44,"reasons":["conf:1","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/standex-international-customer-service-representative","json_url":"https://alion.io/job/standex-international-customer-service-representative.json","meta":{"generated_at":"2026-11-05T07:17:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9208,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2318981},"rest":"https://alion.io/mcp/rest/get_company?id=2318981"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstandex-international-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstandex-international-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstandex-international-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/standex-international-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstandex-international-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3776681}},{"tool":"search_jobs","arguments":{"company":"standex.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3776681},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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