{"id":1590849,"url":"https://alion.io/job/stanley-black-decker-technical-operations-manager-2","title":"Technical Operations Manager","company":{"id":9264,"name":"Stanley Black & Decker","domain":"stanleyblackanddecker.com","url":"https://alion.io/company/stanleyblackanddecker","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":86,"ghost_share":0,"stale_share":0.686,"repost_share":0.012,"time_to_fill_p50_days":25,"computed_at":"2026-10-09T06:01:00Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70900,"max":114100,"currency":"USD","period":"year","gross":null,"usd_annual":114100},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Azure","optional":false},{"name":"DNS","optional":false},{"name":"Power BI","optional":false},{"name":"PowerShell","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-01T16:03:45Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-10T00:08:06Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Technical Operations Manager - Onsite\nFort Worth, TX, United States\nCome make the world and accelerate your success!\nIt takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.\nThe Job:\nAs a Technical Operations Manager, you’ll be part of our Smart Storage Team working as an On-site employee. In this role, you will oversee onsite technical service operations across multiple customer locations throughout the United States, serving as a key leader for service delivery, technical issue resolution, team performance, and customer satisfaction.\nYou will act as the primary point of contact for technical services, guiding onsite technicians and supporting complex software, hardware, and connected-device environments. This role is responsible for driving operational consistency, managing escalations, supporting deployments and upgrades, and ensuring strong service performance across business-critical customer programs. You will also partner cross-functionally with internal teams and customer stakeholders to identify issues, recommend preventive actions, and improve overall service effectiveness.\nThis role will require travel up to 30% to, Marietta, GA, Palmdale, CA, and other customer or company locations as needed.\nYou’ll get to:\nLead and support onsite technical service technicians across multiple customer locations.\nServe as the primary escalation point for technical service issues, customer concerns, and operational challenges.\nConduct problem analysis and root-cause investigation to identify and resolve issues efficiently.\nRegularly communicate with customers regarding program health, service issues, risks, and requirements.\nTrack service calls, case activity, and resolutions to ensure timely and satisfactory outcomes.\nManage onsite deployment of devices, upgrades, and related technical initiatives to ensure successful implementation.\nOversee break-fix support, preventive maintenance activities, and service readiness across supported environments.\nGenerate reports on team metrics, service trends, and operational performance to identify areas for improvement.\nConduct team member performance reviews, coaching, and development to ensure optimal performance.\nCollaborate with engineering, product, sales, and marketing teams to improve service offerings and support revenue growth opportunities.\nRecommend preventive actions, maintenance options, and upgrade paths based on customer needs and operational findings.\nCreate, monitor, and improve processes and activities for the onsite team to execute consistently and effectively.\nThe Person:\nYou love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:\nBachelor’s degree in computer science, information technology, engineering, or a related field preferred, or equivalent experience.\nAt least 3 years of experience in technical management or a related field.\nKnowledge of technical support operations, including troubleshooting, repair, and maintenance.\nProven expertise in personnel and team management.\nFamiliarity with SQL and its use in supporting service operations, troubleshooting, and technical data review.\nProficiency in workstation components, accessories, and hardware assembly, disassembly, and maintenance.\nPractical knowledge of Windows operating systems, including installation, recovery, setup, and updating of current versions.\nAbility to analyze issues, coordinate resolution efforts, and support multiple locations and stakeholders.\nAbility to travel up to 30% to visit customers and company sites.\nAdvanced knowledge of SQL Server, including relational databases, queries, data validation, and performance concepts.\nSalesforce.com knowledge.\nProficiency in PowerShell scripting.\nAdvanced skills with Windows applications such as IIS, web services, and related dependencies.\nExperience conducting root-cause analysis across enterprise applications, integrated software/hardware systems, and connected devices.\nFamiliarity with networking concepts such as TCP/IP, DNS, ports, firewalls, and secure client/server connectivity.\nFamiliarity with REST APIs and cloud or hybrid architectures, including Azure.\nExperience with RFID and electromechanical devices, including maintenance and repair.\nExperience with reporting and analytics tools such as Crystal Reports, Tableau, Power BI, Salesforce, or similar platforms.\nCribMaster experience.\nThe Details:\nYou’ll receive a competitive salary and a great benefits plan including:\nMedical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.\nDiscounts on Stanley Black & Decker tools and other partner programs.\nAnd More:\nWe want our company to be a place you’ll want to be - and stay. Being part of our team means you’ll get to:\nGrow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.\nLearn: Have access to a wealth of learning resources, including our Lean Academy, Coursera®, and online university.\nBelong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.\nGive Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.\nWhat’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!\n#LI-KH1\n#LI-Onsite\nAll qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status, or any other protected characteristic.\n\nThe Salary range for this position is $70,900.00 - $114,100.00\nThis is the lowest to highest annual full-time salary range we would pay for this role at the time of this posting. The salary offered within the range may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience and in compliance with local wage requirements. Please note that salary is only one component of total rewards at Stanley Black & Decker.\n\nThe salary range listed in this job posting reflects the range for the primary location specified. The salary range may vary for other locations.\n\nThe successful candidate may be eligible for annual merit increases.\n\nMedical, dental, life, vision, disability,401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.\n\nDiscounts on Stanley Black & Decker tool sand other partner programs.\n\nWe Don’t Just Build The World, We Build Innovative Technology Too.\nJoining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.\nWho We Are\nWe’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.\nWhat You’ll Also Get\nCareer Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.\nBenefits & Perks\nYou’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.\nLearning & Development:\nOur lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).\nDiverse & Inclusive Culture:\nWe pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.\nPurpose-Driven Company:\nYou’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.\nEEO Statement:\nAll qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.\nIf you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at . Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.\nKnow Your Rights: Workplace discrimination is illegal (eeoc.gov)\nThis employer participates in the Work Opportunity Tax Credit (WOTC) program. Applicants may be asked to voluntarily provide information to determine eligibility. 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