{"id":3685458,"url":"https://alion.io/job/stannah-customer-care-consultant-2","title":"Customer Care Consultant","company":{"id":5898,"name":"Stannah","domain":"stannah.com","url":"https://alion.io/company/stannah","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Andover, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":27000,"currency":"GBP","period":"year","gross":null,"usd_annual":36221},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T12:33:36Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-10T12:55:46Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.\nJoseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.\n Customer Resolutions Advisor Jobs in Andover at Stannah - Join Our Team!\nAt Stannah, we're looking for a Customer Resolutions Advisor to join our Customer Service team based at our Head Office in Andover. In this role, you'll be at the heart of delivering excellent customer experiences, supporting customers following the installation of their lift and helping to resolve any issues quickly, professionally and effectively.\nYou'll work closely with customers, engineers, contractors and colleagues across the business, taking ownership of queries and finding solutions that deliver positive outcomes for everyone involved.\nAs a trusted British family-owned business with over 150 years of experience, Stannah offers a supportive environment where you can develop valuable customer service, problem-solving and stakeholder management skills while making a genuine impact on our customers' lives.\nThis is a 12 month fixed term position offering a salary of £27,000 per annum\nWorking Hours\nThis role operates on a rotating shift pattern covering:\nMonday to Friday between 8:00am and 8:00pm\nWeekends between 9:00am and 5:00pm\nShifts are planned in advance and shared across the team to ensure a fair and balanced rota. Following successful completion of training, you'll benefit from a blend of home and office working.\nCustomer Resolutions Advisor Responsibilities:\nManaging customer queries and resolutions via telephone, email and written correspondence.\nInvestigating customer concerns and coordinating with internal teams to identify effective solutions.\nSupporting customers throughout the resolution process, keeping them informed and ensuring a positive experience.\nLiaising with engineers, contractors and colleagues to minimise disruption and resolve issues efficiently.\nMaintaining accurate records of customer interactions and agreed actions.\nBuilding strong working relationships across the business to achieve the best outcomes for customers and Stannah.\nPlease see the full job description here: Customer Resolution Advisor Job Description\n Customer Resolutions Advisor Requirements:\nWe're interested in people who genuinely enjoy helping others and take pride in delivering excellent service.\nYou may already have experience in customer service, complaints handling, retail, hospitality, contact centres, administration or another customer-facing role.\nYou'll also have:\nExcellent verbal and written communication skills.\nA friendly, professional and empathetic approach.\nStrong organisational skills and the ability to manage multiple priorities.\nThe confidence to handle challenging conversations and find practical solutions.\nA positive attitude and willingness to learn.\nThe ability to work collaboratively with colleagues across different teams.\n If you have previous experience working as a Customer Service Advisor, Complaints Handler, Contact Centre Advisor, Customer Support Advisor, Resolution Specialist, or in a similar customer-focused role and are looking for a Customer Resolutions Advisor job in Andover, please click the \"Apply Now\" button or contact us for further information.\nBenefits Include:\nMarket Aligned Salary, paid on a monthly basis\nProfit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits\n25 days holiday, plus bank holidays\nHoliday scheme to buy extra days’ annual leave\nPension Scheme. Matched contribution/salary sacrifice\nSimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more\nLife Assurance Scheme\nLong Service award scheme, with holiday benefit\nCompany Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more\nEmployee Assistance Programme. A workplace initiative to support and enhance well-being\nEnhanced maternity and paternity provision\nStannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities.\nWe are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business.\nWe take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!\nWe reserve the right to close this vacancy early if we receive high numbers of applications for the role.\nAppropriate right to work must be held by applicants. Sponsorship is not available.","description_format":"text","description_chars":5092,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Mobility & Assistive Devices"],"lifecycle":[{"event":"open","at":"2026-11-03T14:47:28Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.831,"p_room":0.945,"age_days":6,"expected_fill_days":13,"reasons":["conf:4","win:mid"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":36221,"is_top_pay":false},"html_url":"https://alion.io/job/stannah-customer-care-consultant-2","json_url":"https://alion.io/job/stannah-customer-care-consultant-2.json","meta":{"generated_at":"2026-11-10T17:14:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5706,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5898},"rest":"https://alion.io/mcp/rest/get_company?id=5898"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstannah-customer-care-consultant-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstannah-customer-care-consultant-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstannah-customer-care-consultant-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stannah-customer-care-consultant-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstannah-customer-care-consultant-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3685458}},{"tool":"search_jobs","arguments":{"company":"stannah.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3685458},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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