{"id":3454468,"url":"https://alion.io/job/stape-shifts-technical-support-specialist","title":"Shifts Technical Support Specialist","company":{"id":1769439,"name":"Stape","domain":"stape.io","url":"https://alion.io/company/stape","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ukraine"],"countries":["UA"],"hiring_countries":["UA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-10-20T19:46:23Z","employer_posted_date":null,"last_verified_at":"2026-10-20T19:46:23Z","board_verified":false,"closed_at":null,"days_open":14,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":14},"description":"📍 Location: EU-based, remote\n\n💼 Cooperation type: Full-time\nWe’re seeking a Shifts Technical Support Specialist to support clients using our server-side tracking solutions. You’ll ensure high-quality customer support for thousands of users worldwide.\nAbout us:\n\nStape is a global product-driven IT company and the #1 leader in the server-side tracking market. We’re building a powerful, technically complex product that simplifies server-side tracking for marketers and website owners. Our platform processes over 5 billion requests daily, helping improve tracking accuracy and data privacy for more than 200, 000 clients worldwide. We work closely with top tech partners, including Meta, LinkedIn, Google, Snapchat, and TikTok to provide advanced tracking capabilities.\nWe actively participate in industry-specific conferences as sponsors of events like MeasureCamp and Superweek.\nKey tasks:\n\nProvide prompt and helpful support to clients via email and chat (no phone calls)\n\nKeep Help Center / Knowledge Base articles accurate and up to date\n\nAim to resolve support tickets in one touch whenever possible\n\nActively collaborate with team members to share insights and improve support processes\n\nYour background:\n\n1+ year of active experience in technical support\n\nUnderstanding of network troubleshooting tools and techniques (e.g., browser DevTools)\n\nAbility to learn quickly and independently grasp new technical concepts\n\nStrong communication skills, including the ability to explain technical topics clearly and collaborate effectively with cross-functional teams\n\nAbility to analyze data, identify tracking issues, and find solutions\n\nAbility to work in a small team/startup environment\n\nEnglish skills (B2 or higher)\n\nWill be a plus:\n\nPrevious experience in technical support or a similar client-facing technical role\n\nUnderstanding of Google Tag Manager (GTM), Google Analytics, Facebook Ads, and Google Ads\n\nFamiliarity with Jira and Confluence or similar project/documentation tools\nWork Schedule:\n\nMonth 1 (Onboarding):\n\nMonday–Friday, 9:00–18:00 СЕТ (5 days/week).\n\nFrom Month 2 & after Probation:\n\nSwitch to Shift Schedule, that ensures that support specialists are available at various times to assist with customer needs, both during the day and night shifts.\nThere are 2 types of shifts: \n\nDay shift: 08:00–20:00 СЕТ\n\nNight shift: 20:00-08:00 СЕТ\nWe offer:\n\nIndustry Leader: Make a meaningful contribution to a globally recognized solution that shapes the future of the server-side tracking market.\n\nFlexibility: Enjoy a flexible work schedule with the freedom to choose where you work.\n\nExtended remote workspace setup: Experience the benefits of a fully equipped remote workspace, designed to elevate your productivity and create a comfortable work atmosphere.\n\nCollaborative culture: Engage in a friendly and open team environment that encourages initiative, creativity, and collaboration.\n\nEducational support: Invest in your self-development through a dedicated training and professional growth budget.\n\nWell-Being: Take advantage of 20 days of paid time off, Parental Leave, Anniversary days off, and Study Leave to support your recharge and maintain a balance between work and personal life.\n\nHealth support: Feel secure with full coverage for Sick Leave and a dedicated medical insurance budget that prioritizes your health.\n\nExcited to join us? Submit your CV and let’s get started!","description_format":"text","description_chars":3407,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance","Parental leave"],"hiring_locations":[{"name":"Ukraine","iso":"UA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Web Analytics & Tag Management"],"lifecycle":[{"event":"open","at":"2026-10-29T12:21:41Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.821,"p_room":0.9,"age_days":14,"expected_fill_days":25,"reasons":["seen:14","win:mid","comp:junior"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/stape-shifts-technical-support-specialist","json_url":"https://alion.io/job/stape-shifts-technical-support-specialist.json","meta":{"generated_at":"2026-11-04T17:51:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27387,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1769439},"rest":"https://alion.io/mcp/rest/get_company?id=1769439"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstape-shifts-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstape-shifts-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstape-shifts-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stape-shifts-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstape-shifts-technical-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3454468}},{"tool":"search_jobs","arguments":{"company":"stape.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3454468},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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