{"id":1334029,"url":"https://alion.io/job/staples-b2b-salesforce-business-analyst","title":"B2B Salesforce Business Analyst","company":{"id":1754708,"name":"Staples","domain":"staples.com","url":"https://alion.io/company/staples-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":82,"open_postings":32,"ghost_share":0,"stale_share":0.906,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Richmond Hill, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":67000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-06-19T15:25:23Z","employer_posted_date":"2026-06-19","last_verified_at":"2026-10-25T06:49:38Z","board_verified":true,"closed_at":null,"days_open":127,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":127},"description":"Some of what you will do:\nBridge business needs and Salesforce capabilities to drive scalable solutions that improve sales\neffectiveness, customer experience, and operational efficiency. Lead requirements definition, solution\ndesign, and delivery of enhancements across CRM, automation, and AI enablement initiatives.\nSpecifically, You Will:\nBusiness Analysis & Requirements Gathering: 40%\nPartner with Sales, Marketing, Service, and Operations teams to identify business needs and translate them into clear, actionable requirement\n\nFacilitate workshops to define processes, pain points, and opportunity areas\n\nDocument business requirements, user stories, and acceptance criteria\n\nSolution Design & Implementation: 30%\nCollaborate with Salesforce Admins and developers to design scalable solutions leveraging platform capabilities\n\nEnsure alignment between business objectives and system design\n\nSupport configuration decisions across workflows, automation, and cross-system integrations, including defining data flows and system interactions across Salesforce and connected platforms.\n\nDefine and document integration requirements across Salesforce and upstream/downstream systems\n\nPartner with IT on scalable integration patterns (APIs, middleware)\n\nSalesforce Optimization & Transformation 20%\nLead initiatives to improve pipeline visibility, lead management, and seller workflows\n\nSupport CRM modernization efforts, including consolidation of Salesforce instances and rationalization of integrations, data models, and cross-system workflows\n\nContribute to rollout of AI capabilities (e.g., lead nurturing, case deflection, next best action)\n\nReporting & Optimization 10%\nDefine reporting requirements and ensure dashboards align to KPIs and business outcomes\n\nPartner with analytics teams to track ROI and performance impact of CRM initiatives\n\nPhysical Environment/Working Conditions:\nOffice environment\n\nThis role involves 15% travel through Canada and the USA.\n\nSome of what you need:\n4-7+ years of experience in Business Analysis, CRM, or Salesforce-related roles\n\nExperience leading cross-functional initiatives and system implementations\n\nExperience working with sales and marketing organizations in a B2B environment\n\nSalesforce Business Analyst or Administrator Certification required\n\nStrong understanding of Salesforce platform capabilities and CRM best practices\n\nExperience with sales processes, pipeline management, and customer lifecycle\n\nExcellent analytical, problem-solving, and critical thinking skills\n\nStrong facilitation and stakeholder management skills\n\nAbility to translate complex business needs into structured solutions\n\nFamiliarity with Agile methodology and project delivery frameworks\n\nUnderstanding of integration concepts.\n\nAbility to map end-to-end business processes across multiple systems\n\nSome of what you will get:\nAssociate discount\n\nHealth and Dental benefits\n\nRRSP/DPSP\n\nPerformance bonuses\n\nLearning & Development programs\n\nAnd 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