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To improve productivity and efficiency.\nCreate SOP documents for L1 service desk team\nFlexible working in shifts as per roster rotation.\nUp-skilling - Ping AIC, 1KOSMOS under the scope of the CIAM Operations\nRequirements\nEducation\nRequirements: Minimum Bachelor’s Degree: BE degree in Computer Science, Information Security, or a related field. Years of Experience: 2-5 years Minimum 3 years of relevant support experience in Entra ID. Basic\nQualifications:\n2-5 years of experience in operations support leveraging Entra ID. Other CIAM solutions like OKTA, Ping Access/Ping Federate, ForgeRock Open AM experience is acceptable, but Entra ID experience (minimum 3 years) is mandatory.\nWorking in shift model as per roster rotation strategy\nTeam collaboration, Effective communication.\nTechnical Skills:\nHands-on operations support experience in Entra ID. 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