{"id":3308875,"url":"https://alion.io/job/staples-india-senior-lead-software-engineer-servicenow","title":"Senior Lead Software Engineer - ServiceNow","company":{"id":4441822,"name":"Staples India Business Innovation Hub","domain":"staplesindia.in","url":"https://alion.io/company/staples-india","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":{"grade":"B","score":78,"open_postings":37,"ghost_share":0,"stale_share":0.865,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, 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Developer \n· Leveraging ServiceNow Admin/Implementation Specialist, Foundation, JavaScript, and HTML knowledge \n· Developing and maintaining Change, Incident and Problem Management applications, including Business rules, Script Includes, UI Script, Client Script, UI Policy, workflows, Assignment rules, SLA`s, views, email notifications and templates \n· Supporting ServiceNow Service Catalogue and Requested Items related artifacts \n· Implementing general settings such as incident, problem, change, and SLA \n· Service Catalogue configuration, for example, creating service requests for multiple stakeholders (App teams, HR, Incident Management team, etc.) \n· ServiceNow Portal configuration working in Angular JS. \n· Flow Designer to build catalogue workflows / integrations. \n· Creating and updating: Order Guides, Catalogue Items, Record Producers, Requested Items, Tasks, Email templates, Inbound actions, Business rules, Script Includes, UI Script, Client Script, UI Policy, Data Imports and Transformation Maps. \n· Following Agile/Scrum/SAFe methodology \n\nAutomation & Integration\n· Implementing, updating, and managing ServiceNow Discovery \n· Integrating third party systems with CMDB (Configuration Management Database) \n· Implementing REST/SOAP API integration \n· Leveraging Flow Designer to build catalogue workflows / integrations \n\nMonitoring & Optimization\n· Monitor ServiceNow performance metrics, health scan scorecard and proactively improve performance, supportability, maintainability, security, and user experience \n\nSecurity & Compliance\n· Manage user roles, access controls, and authentication mechanisms \n· Ensure compliance with data governance policies and audit requirements through secure logging practices. \n\nCollaboration & Leadership\n· Partner with ServiceNow stakeholders such as Human Resources, Incident Management, RRR, and others \n· Conduct knowledge-sharing sessions and mentor junior team members on best practices. \n\nContinuous Improvement\n· Stay current with latest features, releases, and ecosystem tools. \nContribute to the evolution of ServiceNow standards and best practices\n\nRequirements\n\nBasic Qualifications:\n· At least 6 years experience with: \n· Acting as a Service Now Administrator / Developer \n· Leveraging ServiceNow Admin/Implementation Specialist, Foundation, JavaScript, and HTML knowledge \n· Developing and maintaining Change, Incident and Problem Management applications, including Business rules, Script Includes, UI Script, Client Script, UI Policy, workflows, Assignment rules, SLA`s, views, email notifications and templates \n· Supporting ServiceNow Service Catalogue and Requested Items related artifacts \n· Implementing general settings such as incident, problem, change, and SLA \n· ServiceNow Discovery \n· CMDB (Configuration Management Database) \n· REST/SOAP API integration \n· Service Catalogue configuration, for example, creating service requests for multiple stakeholders (App teams, HR, Incident Management team, etc.) \n· ServiceNow Portal configuration working in Angular JS. \n· Flow Designer to build catalogue workflows / integrations. \n· Creating and updating: Order Guides, Catalogue Items, Record Producers, Requested Items, Tasks, Email templates, Inbound actions, Business rules, Script Includes, UI Script, Client Script, UI Policy, Data Imports and Transformation Maps. \n· Agile/Scrum/SAFe methodology \n· At least one of the following certifications: \no CSA – Certified ServiceNow Administrator \n CAD – Certified Application 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