{"id":1555528,"url":"https://alion.io/job/staples-manager-facility-operations","title":"Manager, Facility Operations","company":{"id":1754708,"name":"Staples","domain":"staples.com","url":"https://alion.io/company/staples-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":82,"open_postings":14,"ghost_share":0,"stale_share":0.929,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Richmond Hill, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":95000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":153},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-30T15:14:53Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-02T16:15:18Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Some of what you will do:\nThis role will manage facility operations nationally for Staples Canada. The role will meet or exceed defined customer service requirements, with team members following established processes for the effective triage, vendor dispatch, follow-up and resolution of facility work orders. This role is also responsible for keeping retail facilities well maintained and operational. The incumbent will be responsible for the development, analysis and reporting of performance metrics related to facility operations, as well as providing coaching and development for the team.\nSpecifically, You Will:\nCoaching and Development: 30%\nProvide coaching, role modeling and development to multiple direct reports Execute and delivery of performance appraisals in accordance with Staples Policy\nCreate annual objectives for team and hold individuals accountable for creation of quarterly goals to support functional team goals, report on results and provide timely feedback\nHandle any service escalations - nationally\nEffective Process: 30%\nOversee Maintenance responsibilities - Retail - ensuring maintenance schedules are accurate and executed accordingly this includes reviewing all contracts, scope of work and participating in any maintenance related RFP for the Retail locations\n\nOversee facilities coordinator for Retail and ensure proper coverage (day to day and on a project basis)\n\nOwn R&M service agreements nationally and ensure high degree of service and execution - includes vendor management, scope creation, SME for sourcing\n\nCreate and maintain facility standards for retail workspaces, washrooms, common areas and back-of-house spaces, including cleanliness, supplies and service expectations.\n\nProvide context for capital and expense budget creation (annually) and reporting (monthly) to ensure adherence to budget and to maintain a standard of condition for retail.\n\nOversee Retail WOs - timeliness, costs, and contractor selection\n\nLead CMMS implementation and ongoing ownership, including workflows, process design, system adoption, data integrity, user training, vendor compliance and performance reporting continuous improvement.\n\nSafety and Security: 5%\nEnsure sites are properly secured at all times\nEnsure and verify proper issuance FOBS when required (trades, visitors)\n\nContact appropriate Facilities personnel when required for any facilities emergency\n\nMain point with Enerfrog on inclement weather notifications\n\nSome of what you need:\n5+ years of previous experience in a corporate facilities environment\n1-3 years of supervisory/management experience\nExperience in a front desk role or leading the function of a front desk role is an asset\nCompletion of High School Diploma is required\n\nStrong communication skills both written and oral\nHighly proficient with computer programs associated with courier shipments, item tracking and bar coding\nIntermediate knowledge of MS office - outlook, excel, ppt, word\nWorking knowledge and experience with Xerox copiers would be an asset\nProject/Time Management\nStrong decision making skills/high level of independent thought required.\nFinancial acumen\nPhysical demands/working conditions:\nOffice environment - Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy.\n\nRegular handling (lifting/pulling/carrying) of heavy boxes and equipment (approx. 20-40 lb.) \nRequires frequent standing (35-65% of time)\nSome of what you will get:\nAssociate discount\n\nHealth and Dental benefits\n\nRRSP/DPSP\n\nPerformance bonuses\n\nLearning & Development programs\n\nAnd more...\n\n#Bringyourpassion","description_format":"text","description_chars":3578,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Consumer Goods","Gifts, Party Supplies & Souvenirs"],"lifecycle":[{"event":"open","at":"2026-10-01T01:51:56Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":19,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/staples-manager-facility-operations","json_url":"https://alion.io/job/staples-manager-facility-operations.json","meta":{"generated_at":"2026-10-03T02:47:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2782,"day_limit":5000,"remaining_today":2218,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}