{"id":2477236,"url":"https://alion.io/job/staples-print-production-lead","title":"Print Production Lead","company":{"id":1754708,"name":"Staples","domain":"staples.com","url":"https://alion.io/company/staples-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":40,"ghost_share":0,"stale_share":0.875,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":100000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":107},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-13T21:06:44Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-28T12:36:11Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Some of what you will do:\nThe Print Production Controller coordinates print work through Staples Canada’s national production network. The role validates production readiness, applies approved routing standards, monitors job progress, resolves routine issues, and escalates service or completion risks. Working across retail, eCommerce, B2B, print fulfilment partners, production facilities, and approved vendor-supported work, the Controller provides clear ownership, visibility, and workflow discipline from intake through completion.\nSpecifically, You Will:\nReview production-ready work to confirm files, specifications, timelines, quantities, finishing, delivery details, and supporting information are complete before release.\n\nWork with Sales, Print Support, Print Estimating, production facilities, print fulfilment partners, approved vendors, and operational partners to resolve missing, unclear, or conflicting production information.\n\nInterpret approved estimates, costing, sourcing, and production requirements to move work into the appropriate workflow.\n\nApply approved routing standards and workload visibility to coordinate the appropriate production path, including production facility or approved vendor production.\n\nProactively monitor job activity, intake quality, handoff points, routing constraints, and emerging red flags to identify risks before they affect service or committed completion dates. Take early action where possible and escalate as required to the Manager, hub managers, or other operational leaders.\n\nRespond to escalations from intake, sales, customer-facing, and operational channels by assessing the issue, taking prompt action to resolve where possible, engaging the appropriate partners, and ensuring the resolution is documented and communicated in a timely manner.\n\nMaintain accurate documentation of routing decisions, job status, exceptions, ownership changes, escalations, and resolution steps using approved workflow and ticketing processes.\n\nReinforce standard intake, routing, documentation, escalation, and communication practices across the Print Control Center.\n\nIdentify recurring issues, process gaps, handoff challenges, routing constraints, and improvement opportunities; share findings with Production Control leadership; and escalate issues as needed to support timely, documented, and communicated resolution.\n\nSome of what you need:\nCollege or technical diploma in graphic communications, print production, business, operations, or a related discipline preferred.\n\nStrong understanding of production readiness, intake quality, print specifications, file readiness, finishing options, routing, job movement, documentation requirements, and common production risks.\n\nAbility to interpret approved estimates, job specifications, sourcing decisions, costing information, and production requirements within defined decision rights and escalation criteria.\n\nAbility to collaborate with Print Estimating and operational partners to support complete handoffs, accurate routing, workflow control, and production execution.\n\nStrong proactive monitoring, prioritization, issue resolution, workload visibility, and early risk identification skills.\n\nSound judgment to resolve routine production issues and recognize when decisions, exceptions, or risks require escalation to Production Control leadership.\n\nStrong attention to detail, organization, documentation discipline, follow-through, and comfort with production systems, workflow tools, ticketing logic, CRM, order management, quoting tools, and Microsoft Office.\n\n2-4 years of experience in print production, production coordination, print support, sales support, estimating, customer service operations, or a related operational role.\n\nExperience with print specifications, production workflows, job routing, intake, escalations, approved vendor coordination, or production facility environments preferred.\n\nExperience supporting B2B print, print fulfilment partners, retail print, eCommerce print, commercial print, centralized production, or multi-site production networks is an asset.\n\nExperience with workflow, ServiceNow, CRM, order management, or production tracking tools is an asset.\n\nPhysical demands/working conditions:\nRemote environment.\n\nRequires a high-speed, stable internet connection.\n\nOccasional travel to corporate offices, production facilities, approved vendor sites, or Staples locations may be required.\n\nSome of what you will get:\nAssociate discount\n\nHealth and Dental benefits\n\nRRSP/DPSP\n\nPerformance bonuses\n\nLearning & Development programs\n\nAnd more...","description_format":"text","description_chars":4587,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["B2B Commerce","Office Supplies & Stationery"],"lifecycle":[{"event":"open","at":"2026-10-13T21:45:40Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 137 · green card filings: 34","filings_12m":137,"filings_prev_12m":154,"green_card_filings_12m":34,"median_offered_wage_usd":136506,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.603,"p_room":0.75,"age_days":14,"expected_fill_days":20,"reasons":["conf:4","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/staples-print-production-lead","json_url":"https://alion.io/job/staples-print-production-lead.json","meta":{"generated_at":"2026-10-28T14:24:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies 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