{"id":4214837,"url":"https://alion.io/job/staples-project-manager-customer-marketing","title":"Project Manager- Customer Marketing","company":{"id":1754708,"name":"Staples","domain":"staples.com","url":"https://alion.io/company/staples-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":49,"ghost_share":0,"stale_share":0.878,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Framingham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-12T21:27:40Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-14T06:18:41Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Staples is business to business. You’re what binds us together.\nOur marketing team is charged with an important task: sharing the Staples story. We use customer data, insights, and analytics to better understand our customers, improve their experiences, increase retention, and strengthen brand loyalty. Our team brings together expertise across content creation, graphic design, customer marketing, communications, loyalty programs, and performance marketing. Together, we create meaningful customer experiences that drive business growth and reinforce the Staples brand at every touchpoint.\nAs a Project Manager, Customer Marketing, you will serve as a critical partner to both Marketing and Sales by managing marketing initiatives that support customer acquisition, engagement, and retention. This role blends project management, account-based marketing support, sales enablement, and cross-functional collaboration to help deliver impactful campaigns and customer-facing solutions.\nWhat You'll Be Doing:\nEnable the sales organization by creating tailored marketing materials, presentations, and customer-facing content that help win new business and grow existing accounts.\nSupport account-based marketing (ABM) strategies through customized campaigns and collateral for strategic and high-value customers.\nStreamline marketing support processes by developing scalable workflows, intake processes, and prioritization frameworks for seller requests.\nManage multiple projects simultaneously, ensuring all deliverables are completed accurately and on schedule.\nLead projects through the full lifecycle, coordinating timelines, resources, meetings, approvals, and stakeholder communications.\nPartner with Creative, Sales, Digital, Analytics, and other cross-functional teams to execute campaigns across channels including email, paid media, web, and customer-facing platforms.\nDraft creative briefs, gather stakeholder requirements, provide feedback throughout development, and proof materials prior to deployment.\nMonitor project milestones, identify risks, and proactively communicate status updates, challenges, and next steps to stakeholders.\nLeverage customer insights and campaign performance data to recommend enhancements and drive continuous improvement.\nEducate and support sellers on available marketing tools, assets, and best practices to maximize customer engagement opportunities.\nWhat You Bring to the Table:\nStrong project management skills with the ability to prioritize competing deadlines and manage multiple initiatives simultaneously.\nExceptional organizational skills and attention to detail.\nExcellent written and verbal communication skills with the ability to effectively engage stakeholders at all levels.\nAbility to work independently while collaborating across multiple teams and functions.\nStrong problem-solving and critical-thinking skills with a proactive approach to overcoming challenges.\nExperience managing cross-functional projects in a fast-paced environment.\nCustomer-focused mindset with a passion for delivering impactful marketing solutions.\nAbility to balance strategic thinking with strong execution skills.\nExperience analyzing data and campaign results to identify insights and optimization opportunities.\nPositive, collaborative approach to building relationships and driving results.\nWhat's Needed - Basic Qualifications:\nBachelor's degree in Marketing, Business, Communications, or a related field.\n2+ years of experience in marketing, project management, campaign management, sales enablement, or a related discipline.\nExperience managing multiple projects, priorities, and stakeholders simultaneously.\nProven ability to coordinate initiatives from planning through execution.\nProficiency with Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook.\nStrong written, verbal, and presentation skills.\nAbility to work effectively in a deadline-driven environment.\nWhat's Needed - Preferred Qualifications:\nExperience supporting B2B marketing or sales enablement initiatives.\nKnowledge of account-based marketing (ABM) strategies and tactics.\nExperience partnering with Sales organizations to develop customer-facing materials.\nFamiliarity with marketing automation, campaign management, or CRM platforms.\nExperience working with customer insights, marketing analytics, and performance reporting.\nExperience collaborating with creative teams, agencies, or external vendors.\nWe Offer:\nInclusive culture with associate-led Business Resource Groups\nFlexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)\nOnline and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!\nThe salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. 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