{"id":3313657,"url":"https://alion.io/job/staples-sr-claims-specialist","title":"Sr. Claims Specialist","company":{"id":1754708,"name":"Staples","domain":"staples.com","url":"https://alion.io/company/staples-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":47,"ghost_share":0,"stale_share":0.872,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Framingham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":115000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":5022},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T01:35:24Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T20:20:42Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Staplesis business to business. You’re what binds us together.\nJoin a team of legal and risk professionals that work collaboratively with clients in providing practical solutions to grow businesses in multiple industries and different jurisdictions. We help our varied businesses assess risk, drive resultsand mitigate problems. With diverse projects and a transformative culture, you’ll grow and learn with our businesses. Work with appreciative clients and supportive peers in a flexible environment that helps you gain the experience you want to develop your career.\nThe Sr. Claims Specialist is an experienced Risk Management professional responsible for managing and coordinating liability claims, including general liability, auto liability, premises liability, product liability, and other casualty exposures. In this role, you will evaluate claims, monitor reserves, coordinate litigation and resolution activities, support risk transfer and subrogation opportunities, and partner with Third-Party Administrators (TPAs), insurers, defense counsel, and internal business teams to help drive timely, appropriate claim outcomes. You will independently manage routine and moderately complex matters, identify opportunities to reduce loss, and serve as a technical resource to Claims Associates and business partners.\nWhat you will be doing:\nManage general liability, auto, premises, product, and other casualty claims, evaluating liability, causation, damages, exposure, and resolution strategies.\nCoordinate with TPAs, insurers, investigators, experts, and defense counsel on timely investigations, effective claims handling, and resolution within established guidelines.\nManage assigned litigation from filing through resolution, partnering with defense counsel on strategy, discovery, mediation, settlement recommendations, and trial preparation.\nReview reserves, monitor significant exposures and claim trends, and support actuarial reviews, reserve studies, claim-cost forecasts, and lossprojections.\nEvaluate indemnification, additional insured status, insurance certificates, and other risk-transfer considerations; coordinate coverage and tender opportunities with brokers and insurers.\nSupport assigned subrogation activities, partnering with Claims Associates and other resources to identify and pursue recoveries.\nConduct claim reviews and stewardship discussions with TPAs and claims partners, monitoring service expectations and adherence to claim-handling guidelines.\nPartner with Legal, Operations, Finance, Human Resources, Safety, brokers, insurers, and other stakeholders to investigate claims, identify emerging risks, and support mitigation.\nMaintain complete, accurate claim records in the Risk Management Information System (RMIS) and support reporting for insurers, auditors, leadership, and other stakeholders.\nIdentify and help implement improvements to claims processes, reporting, analytics, vendor performance, and workflow efficiency.\nProvide daily technical guidance to Claims Associates, sharing claims expertise and established practices.\nWhat You Bring to the Table:\n\nStrong analytical thinking and practical problem-solving skills.\nSound judgment and the ability to recognize when an issue requires escalation.\nStrong written, verbal, and interpersonal communication skills.\nEffective negotiation and conflict-resolution skills.\nHigh attention to detail and commitment to accurate documentation and data.\nAbility to organize and prioritize multiple claims and assignments with competing deadlines.\nA collaborative approach when working across internal functions and external partners.\nA continuous-improvement mindset and interest in developing technical claims expertise.\nWhat’s needed: Basic Qualifications:\nBachelor's degree in risk management, Business Administration, Finance, Legal Studies, Insurance, or related work experience\n\n5+ years of progressively complex experience in liability claims management in an insurance, TPA or risk management environment.\n\nExperience handling or supporting claims involving at least one of the following: general liability, auto liability, premises liability, product liability, or another casualty claims area.\n\nPreferred Qualifications:\nExperience managing or coordinating liability litigation with outside counsel.\n\nExperience reviewing reserves, settlement recommendations, contractual risk transfer, or subrogation recoveries.\n\nMaster’s in Risk Management, Business Administration, Finance, Legal Studies, Insurance, or a related field.\n\nWe Offer:\nInclusive culture with associate-led Business Resource Groups\n\nFlexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)\n\nOnline and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!","description_format":"text","description_chars":4775,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["B2B Commerce","Office Supplies & Stationery"],"lifecycle":[{"event":"open","at":"2026-10-27T04:12:04Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 137 · green card filings: 34","filings_12m":137,"filings_prev_12m":154,"green_card_filings_12m":34,"median_offered_wage_usd":136506,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green 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