{"id":3618051,"url":"https://alion.io/job/staples-sr-software-engineer-i-observability-platform","title":"Sr Software Engineer I-Observability Platform","company":{"id":1754708,"name":"Staples","domain":"staples.com","url":"https://alion.io/company/staples-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":77,"open_postings":52,"ghost_share":0,"stale_share":0.904,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Framingham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"AppDynamics","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"Configuration Management","optional":false},{"name":"Datadog","optional":false},{"name":"Dynatrace","optional":false},{"name":"GCP","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Jenkins","optional":false},{"name":"New Relic","optional":false},{"name":"Platform Engineering","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Terraform","optional":false},{"name":"Zabbix","optional":false},{"name":"Agile","optional":true},{"name":"AWS","optional":true},{"name":"Confluence","optional":true},{"name":"Jira","optional":true},{"name":"OpenTelemetry","optional":true},{"name":"PagerDuty","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-11-02T12:39:57Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-07T12:10:49Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Senior Software Engineer I - Observability Platform\nWork Model: Onsite, Framingham, Massachusetts\nStaples is business to business. You’re what binds us together.\nOur eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end-to-end with our sales, merchandising, finance, logistics and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment. We are inclusive, customer-obsessed, and are looking for well-rounded professionals with strong eCommerce business acumen to join our team\nTeam Summary:\nThe Observability Platform team within Staples Digital Solutions builds and operates the enterprise monitoring and telemetry capabilities that help keep customer-facing platforms, supply chain systems, and critical business applications reliable, available, and performant. The team partners across engineering, Site Reliability Engineering, infrastructure, security, product, procurement, and technology vendors to improve operational visibility, accelerate issue resolution, and strengthen resilience across distributed and cloud environments.\nRole Summary:\nAs a Senior Software Engineer I - Observability Platform, you will serve as a senior technical contributor and subject matter expert for enterprise observability technologies. You will administer, engineer, integrate, and continuously improve infrastructure monitoring, application performance monitoring, digital experience monitoring, and telemetry management solutions. Using advanced technical knowledge and independent judgment, you will solve complex operational challenges, automate platform activities, improve signal quality, manage platform capacity and usage, and help strengthen service reliability and performance across the enterprise.\nWhat you’ll be doing:\nAdminister, configure, maintain, and enhance enterprise infrastructure monitoring, application performance monitoring, digital experience monitoring, and telemetry management platforms. \nLead the technical onboarding of applications, services, infrastructure components, and cloud resources into the enterprise observability ecosystem. \nDesign monitoring policies, alerting rules, dashboards, telemetry collection, health reporting, and diagnostic capabilities for distributed applications and infrastructure environments. \nDevelop scripts, automation, infrastructure-as-code, and reusable platform capabilities that improve deployment consistency, operational efficiency, and observability coverage. \nIntegrate observability platforms with IT service management, configuration management databases, incident management systems, CI/CD pipelines, and other enterprise technology tools. \nDiagnose and resolve complex platform, performance, availability, telemetry, and integration issues affecting multiple applications, services, or technology teams. \nAnalyze alerts, telemetry volume, platform usage, licensing consumption, and capacity requirements; recommend improvements to signal quality, scalability, and cost efficiency. \nEstablish observability standards, implementation patterns, platform documentation, and operational procedures based on technical and industry best practices. \nEvaluate emerging technologies and vendor solutions, and lead or guide complex platform upgrades, migrations, integrations, and operational improvement initiatives. \nPartner with observability vendors and procurement teams on technical enablement, licensing, contracts, support cases, and renewal requirements. \nMentor less experienced engineers and provide technical direction, design reviews, and solution guidance without direct people-management responsibility. \nWhat you bring to the table: \nAdvanced analytical and problem-solving skills, with the ability to isolate complex performance, availability, platform, and integration issues. \nStrong systems thinking and an understanding of dependencies across applications, infrastructure, cloud services, telemetry pipelines, and operational processes. \nInitiative and intellectual curiosity to evaluate emerging technologies, challenge inefficient practices, and introduce practical improvements. \nSound judgment when balancing service reliability, operational risk, monitoring coverage, telemetry volume, platform capacity, licensing usage, and cost. \nStrong collaboration, communication, and influencing skills, including the ability to explain complex technical concepts to technical and nontechnical audiences. \nThe ability to manage complex assignments, balance competing priorities, and deliver short- and mid-term outcomes with limited oversight. \nWhat’s needed- Basic Qualifications:\nBachelor’s degree in Computer Science, Engineering, or a directly related field. \n7+ years of progressively complex experience in software engineering, systems engineering, platform engineering, Site Reliability Engineering, infrastructure engineering, or a related technology discipline. \n3+ years of hands-on experience administering or engineering an enterprise observability, infrastructure-monitoring, or application performance monitoring platform, such as Zabbix, New Relic, Dynatrace, Datadog, SolarWinds, or AppDynamics. \n3+ years of experience configuring monitoring, alerting, dashboards, telemetry collection, health reporting, or diagnostic capabilities for distributed applications or infrastructure environments. \n2+ years of experience with a scripting, automation, configuration-management, or infrastructure-as-code technology, such as Python, PowerShell, Bash, Terraform, Ansible, or Jenkins. \nExperience integrating an observability platform with an ITSM, CMDB, incident-management, or CI/CD toolchain. \nExperience supporting production applications or infrastructure in Microsoft Azure, Google Cloud Platform, Amazon Web Services, or another public-cloud environment. \nWorking knowledge of observability platform licensing, cost management, vendor relationships, and contracts. \nWhat’s needed- Preferred Qualifications:\nCurrent certification in New Relic, Zabbix, Dynatrace, Datadog, Microsoft Azure, Google Cloud, AWS, or a related observability or cloud technology. \n2+ years of hands-on experience with OpenTelemetry, distributed tracing, synthetic monitoring, digital experience monitoring, or real user monitoring. \n2+ years of experience integrating or operating ServiceNow, PagerDuty, Jira, Confluence, or comparable enterprise operational tools. \nExperience providing technical leadership for an enterprise observability implementation, platform upgrade, migration, or complex integration. \nExperience supporting an Agile or SAFe delivery environment for at least one year or through two or more program increments or major releases. \nExperience supporting observability capabilities for eCommerce, supply chain, retail, or another large-scale customer-facing technology environment. \nExperience leveraging artificial intelligence to enhance observability solutions. \nWe Offer:\nInclusive culture with associate-led Business Resource Groups \n22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) \nOnline and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! \nIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\nThe salary range represents the expected compensation for this role at the time of posting. The specific basepay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. 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