{"id":1333689,"url":"https://alion.io/job/staples-technical-analyst-desktop-support-technician","title":"Technical Analyst - Desktop Support Technician","company":{"id":1754708,"name":"staples","domain":"staples.com","url":"https://alion.io/company/staples-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":16,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Framingham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":74000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":214},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-21T21:57:12Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-09-29T00:27:50Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Desktop Support Technician - Technical Analyst\nOur digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners and deliver reliable, customer-centric technology services.\nThe Technical Analyst II provides efficient, timely, and responsive technical support to corporate associates, ensuring reliable operation of end-user systems, devices, and enterprise applications. This role primarily supports associates in a corporate office environment (Framingham, MA) and remote users, delivering high-quality deskside and remote support services.\nOperating within defined procedures and under general supervision, the Technical Analyst II independently resolves a wide range of routine and moderately complex technical issues, while escalating more complex problems as appropriate. The role plays a key part in maintaining system performance, supporting hardware and software deployments, and ensuring a seamless end-user experience.\nThis position contributes to day-to-day operational success by coordinating service delivery activities, supporting technical initiatives such as PC refresh cycles, and proactively identifying opportunities for process improvement within the support function.\nWhat you’ll be doing:\nProvide daily technical support to corporate and remote associates, including troubleshooting hardware, software, and mobile device issues\nRespond to and resolve incidents and service requests in accordance with established service levels\nImage and deploy desktops and laptops using enterprise tools (e.g., SCCM, Intune), including installation of approved software\nPerform PC refresh activities, including device setup, data migration, and post-deployment support\nConfigure and support peripherals and network-connected devices, including printers and mobile devices\nProvide remote troubleshooting and resolution where applicable to minimize downtime\nAssist users with data and settings identification and restoration during device transitions\nDecommission and securely remove assets, ensuring proper data handling and compliance with company standards\nMaintain accurate documentation of incidents, service activities, and technical procedures\nCollaborate with internal teams, vendors, and stakeholders to ensure effective issue resolution and customer satisfaction\nParticipate in on-call support rotation for a limited group of priority users, as required\nIdentify opportunities to improve service delivery processes and recommend practical enhancements\nWhat you bring to the table:\nA strong customer service mindset with a focus on responsiveness, follow-through, and user satisfaction. \nEffective verbal and written communication skills, including the ability to explain technical information to technical and non-technical audiences. \nStrong problem-solving and analytical thinking skills, with sound judgment when troubleshooting and escalating issues. \nThe ability to manage multiple priorities, incidents, and service requests while staying organized and meeting operational expectations. \nThe ability to work independently and collaboratively across teams. \nAdaptability and a willingness to learn evolving technologies, tools, and processes. \nWhat’s needed- Basic Qualifications:\nBachelor’s degree in Computer Science, Information Systems, or a related field, or an equivalent combination of technical training, certifications, and relevant work experience. \n2+ years of progressively responsible, hands-on experience in IT support, technical support, or a related field, including support of Windows personal computing environments. \nDemonstrated experience with PC imaging and software deployment tools such as SCCM or an equivalent platform. \nExperience providing mobile device support in an enterprise environment. \nWorking knowledge of Microsoft 365 applications and services. \nFoundational understanding of network concepts, including TCP/IP and LAN connectivity. \nProven ability to diagnose and resolve hardware, software, and device-related technical issues. \nAbility to lift and move IT equipment, including desktops, laptops, and printers, as required. \nReliable transportation to support on-site responsibilities. \nWhat’s needed- Preferred Qualifications:\nIndustry-recognized certifications, such as CompTIA A+, Network+, or Microsoft certifications. \nExperience supporting Windows environments and Microsoft Intune device management. \nExperience supporting device lifecycle management or large-scale PC refresh initiatives. \nFamiliarity with IT service management frameworks such as ITIL. \nExperience supporting enterprise-level hardware and multi-site environments. \nWe Offer:\nInclusive culture with associate-led Business Resource Groups\n22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)\nOnline and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!\nThe salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.","description_format":"text","description_chars":5544,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Consumer Goods","Gifts, Party Supplies & Souvenirs"],"lifecycle":[{"event":"open","at":"2026-09-27T13:31:27Z"}],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.58,"p_room":1,"age_days":6,"expected_fill_days":27,"reasons":["conf:1","stale_co","win:early","comp:junior,brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/staples-technical-analyst-desktop-support-technician","json_url":"https://alion.io/job/staples-technical-analyst-desktop-support-technician.json","meta":{"generated_at":"2026-09-29T05:13:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4931,"day_limit":5000,"remaining_today":69,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}