{"id":2565887,"url":"https://alion.io/job/staples-transportation-delivery-operations-manager-1st-shift","title":"Transportation Delivery Operations Manager, 1st Shift","company":{"id":1754708,"name":"Staples","domain":"staples.com","url":"https://alion.io/company/staples-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":37,"ghost_share":0,"stale_share":0.865,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brighton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":67000,"max":92700,"currency":"USD","period":"year","gross":null,"usd_annual":92700},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T17:23:37Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-23T11:40:42Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Veterans Encouraged to Apply!\n6:00am-4:00pm/Monday-Friday (Shift hours may flex based on business need.)\nOur supply chain team is dedicated to meeting our customers’ needs both now and in the future. By pairing innovative technology with dynamic employees, we create smarter, more efficient ways to meet our customers’ needs faster. Our network of distribution, fulfillment, fleet, furniture installation and professional teams work together in fun and safe environments to deliver state-of-the-art products, services, and expertise to our customers.\nWhat you’ll be doing:\nManage the performance of a Staples Delivery Operation (SDO) location in an efficient, cost effective, and safe manner while maintaining high customer satisfaction levels.\nCollaborate with the Director of Delivery Operations for preparing and planning strategies to meet the SDO’s daily, weekly, and monthly customer service and financial goals.\nEnsure all deliveries to Staples North American Delivery (NAD) customers are performed according to time, safety, efficiency, and accuracy standards.\nEnsure the SDO operates according to budgeted guidelines.\nCoach and manage associates to high performance standards, while recognizing individual and team successes.\nWork in concert with the senior management team in implementation of processes and procedures to ensure continuous improvement in efficiencies.\nWork cross channel with a required high degree of communication with the Call Centers, Fulfillment Center Managers and Sales.\nDirect daily delivery operations, staffing and resources to accomplish delivery schedule within the assigned delivery area.\nEnsure administrative processes so they are performed in an accurate and timely manner.\nDevelop individual associate’s skills, standards and morale through training and coaching.\nDirect, support and delegate tasks as appropriate Give consistent and thorough feedback to associates, conduct timely Performance Appraisals, and deliver disciplinary action if necessary.\nRead, understand and analyze daily, weekly, and monthly operational reports; use these reports to evaluate department’s performance; compute figures to accurately plan/adjust headcount to meet department’s objectives.\nDevelop and execute daily and weekly action plans to meet department SDO performance expectations.\nWork with the Director of Delivery Operations to develop, refine, implement, and administer departmental fleet policies, procedures, and systems to provide effective service to all NAD customers and channels at the lowest cost possible.\nProvide assistance and guidance relating to all SCC integration projects.\nWork closely with all call center and regional Staples Advantage and Staples Enterprise Account Customer Service personnel to ensure timely notification of delivery issues to be communicated with customers.\nServe as a resource to other NAD operations management personnel to resolve delivery problems.\nGuide Courier Support Operations Manager in daily duties; evaluate results and measure their effectiveness via metrics and customer service levels.\nAssist the Driver Relations Manager of Delivery Operations.\nMonitor and evaluate safe work practices and maintain a safe work environment.\nWhat you bring to the table:\nStrong team based leadership, motivational, and development skills essential.\nExperience managing in a high growth, multi-division, multi-million dollar company.\nComputation/mathematical ability and reading comprehension of technical/financial materials and reports.\nKnowledge of personal computer applications.\nBasic English language skills (both verbal and written communications).\nExperience and working knowledge of transportation systems and processes, productivity standards, and technology.\nKnowledge of personal computer applications.\nCalculable computation/mathematical ability and reading comprehension of technical/financial materials and reports.\nQualifications:\nWhat’s needed- Basic Qualifications:\n3+ years of team based leadership, motivational, and development skills\n3+ years managing in a high growth, multi-division, multi-million dollar company\nDepartment of Transportation (DOT) Certification required\nWe Offer:\n Competitive Pay: $67,000-$92,700/Annually\nInclusive culture with associate-led Business Resource Groups\nFlexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)\nOnline and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits","description_format":"text","description_chars":4475,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Elementary (A1)","optional":false}]},"benefits":["Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["B2B Commerce","Office Supplies & Stationery"],"lifecycle":[{"event":"open","at":"2026-10-14T21:56:31Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 137 · green card filings: 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