data analyst, Loyalty Strategy

Now Brewing - data analyst, Loyalty Strategy! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

This job contributes to Starbucks success by having an incredible opportunity to make an impact with Starbucks Rewards - an industry-leading loyalty program and key growth driver for one of the world’s most beloved brands.

Our Loyalty Strategy & Performance team is a future-looking, innovation-forward and agile team where digital experiences and general management intersect. We are looking for motivated self-starters whose strong analytical thinking is matched by curiosity, business acumen, and ability to work in a fast paced and dynamic environment.

The Loyalty Strategy Analyst role will help us understand and optimize the loyalty program strategy and define what’s next to drive deeper customer engagement. This role will focus on strategy’s key objectives and needs while building relationships spanning business owners, marketing, technology, and other cross-functional partners to deliver compelling and lasting business impact and superior customer experiences.

As a Loyalty Strategy data analyst, you will…

• Explore owned, syndicated and behavioral data for customer insights, trends and business opportunities, directly support our near and long term roadmap and business goals with data-driven insights.
• Analyze business performance, looking at past performance and defining future-looking KPIs, methodologies that help drive lifetime value and richer brand engagement.
• Proactively identify and propose analytics tools and solutions that increase efficiency, speed to insight, and speed to product feature development.
• Lead cross-functional teams in thinking through complex and ambiguous issues: identify and define key issues, develop hypotheses, and design required analyses
• Conduct inquiry-driven data discovery, design analytical frameworks and define metrics to answer hypotheses, manage dashboard and data product enhancements
• Craft stories for senior management and leadership - support quarterly business performance summary and analysis, key projects, explorations and inquiries

We’d love to hear from people with:

• Strong analytical capabilities and experience
• Financial acumen
• Ability to navigate and synthesize multiple data sources, business context, draw insights, build logical and compelling storylines, and define recommendations
• Ability to simplify and structure complex and ambiguous problems
• Ability to present complicated material in a concise and effective way
• Tenacious curiosity: ability to provide thought leadership and contribute continuously to the collective knowledge of the team
• Strong communication skills, both written and verbal
• Ability to build strong and effective relationships with cross-functional partners
• Business analysis, data analysis and modeling (4+ years)
• Experience managing and analyzing business performance (4+ years)
• Demonstrated project ownership and cross-functional leadership (2+ years)
• Developing and delivering presentations to executive level audiences (2+ years)
• Proficiency or better using complex databases (e.g. Tableau), manipulating data, building and assessing models
• Advanced skills in Microsoft Word, Excel and PowerPoint
• MBA, decision science or other quantitative degree/background preferred
• Nice to have: Basic understanding data modeling, SQL, experience building dashboards

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.You will also have access to backup care and DACA reimbursement.Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're together, which is why we're onsite four days a week.

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected] or 1(888) 611-2258.