{"id":3037514,"url":"https://alion.io/job/starburst-holdings-customer-support-engineer","title":"Customer Support Engineer","company":{"id":249337,"name":"STARBURST HOLDINGS","domain":"starburst.net.sg","url":"https://alion.io/company/starburst-3","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":7,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":66,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Data Science","role_family":"Data Science","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["West, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":95000,"max":125000,"currency":"USD","period":"year","gross":null,"usd_annual":125000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Apache Iceberg","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"Docker","optional":false},{"name":"GCP","optional":false},{"name":"Hadoop","optional":false},{"name":"Java","optional":false},{"name":"Kubernetes","optional":false},{"name":"LDAP","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"Spark","optional":false},{"name":"SQL","optional":false},{"name":"Trino","optional":false}],"status":"live","first_seen_at":"2026-10-21T19:20:51Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-25T12:10:46Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About Starburst\nStarburst delivers enterprise intelligence at scale by giving organizations secure, governed access to all their data, wherever it lives. Built for distributed data environments, Starburst helps enterprises power AI and analytics without the cost and complexity of traditional data consolidation. With open standards including Trino and Apache Iceberg, Starburst enables trusted access to complete enterprise context while helping organizations avoid vendor lock-in. Leading global enterprises trust Starburst to fuel AI, analytics, and enterprise intelligence. Learn more at starburst.ai.\nAbout the role\nAs a Starburst Data Customer Support Engineer, you will be responsible for supporting our SEP (Starburst Enterprise Platform) and Galaxy customers that submit break/fix and other technical inquiries. You will work on a wide range of support matters including but not limited to configuration, security, integration and cluster issues to ensure our customers can maximize their experience with Starburst products. Additionally, this role serves as a liaison to ensuring that customers receive appropriate and timely service.\nWe’re looking for highly motivated individuals with backgrounds in deploying and debugging complex systems. Background in distributed systems, Hadoop, cloud technologies, security, DBMSs, and navigating a complex Java codebase are beneficial technical skills. Equally important are strong communication skills, and the ability to function in a fast-paced dynamic environment when needed. \nTrino encompasses a wide range of technologies, therefore a curiosity to learn and explore various approaches and solutions is a must, and most important is the desire and ability to learn and work cross-functionally in a highly customer-success-oriented company.\nAs a Customer Support Engineer at Starburst you will: \nRespond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows\nContribute to our customer-facing self-serve knowledge base\nCollaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction\nEnthusiastically participate in ongoing personal learning including active participation in team training and development. \nEscalate and manage escalated issues with Engineering to ensure good outcomes for our customers\nSome of the things we look for: \nBig Data (Hadoop, Data Lakes, Spark)\nDocker and Kubernetes\nCloud technologies (AWS, Azure, GCP)\nSecurity\nAuthentication (LDAP, OAuth2.0)\nAuthorization technologies\nSSL/TLS\nLinux Skills\nDBMS Concepts/SQL Exposure \nLanguages: SQL, Java, Python, Bash\nWhere is this role located?\nPST timezone\nStarburst is dedicated to maintaining fair and equitable compensation practices. The salary range provided for this role reflects the minimum and maximum targets for candidates across all U.S. locations and could be inclusive of variable compensation, such as commission or bonus. All employees receive equity packages (ISOs) and have access to a comprehensive benefits offering. Actual compensation packages are determined based on relevant skills, experience, education and training, and specific work location. For more information, connect with the recruiting team or Hiring Manager during the process as they can provide more detailed information about the salary range.\nPay Range\n$95,000—$125,000 USD\nBuild your career at Starburst\nAll-Stars have the opportunity and freedom to realize their true potential. By building alongside top talent, we’re empowered to take ownership of our careers and drive meaningful change. Anchored in industry-proven technology and unprecedented success, All-Stars are taking on the challenge everyday to disrupt our industry - and the future. \nOur global workforce is supported by a competitive Total Rewards program that reflects our commitment to a rewarding and supportive work environment. This includes a variety of benefits like competitive pay, attractive stock grants, flexible paid time off, and more. \nWe are committed to fostering an intentional, inclusive, and diverse culture that drives deep engagement, authentic belonging, and an exceptional All-Star experience. 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