{"id":3011057,"url":"https://alion.io/job/stardusty-support-specialist","title":"Support specialist","company":{"id":716108,"name":"Stardusty","domain":"stardusty.ru","url":"https://alion.io/company/stardusty","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HeadHunter","truth_index":{"grade":"B","score":72,"open_postings":13,"ghost_share":0.385,"stale_share":0,"repost_share":0.692,"time_to_fill_p50_days":17,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Moscow, Russia"],"countries":["RU"],"hiring_countries":["RU","BY","KZ","KG","AM"],"hiring_countries_total":5,"salary":{"min":null,"max":60000,"currency":"RUB","period":"month","gross":false,"usd_annual":8508},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Kibana","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Service Desk","optional":false},{"name":"Telegram","optional":false},{"name":"Confluence","optional":true},{"name":"Zendesk","optional":true}],"status":"live","first_seen_at":"2026-10-23T08:49:39Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-04T07:19:50Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":2,"flags":["repost"],"days_open":11},"description":"StarDust - это платежная система с надежной инфраструктурой онлайн-банкинга, подходящей для большинства онлайн-бизнеса. Путеводитель в мир электронной коммерции и консалтинга.\n Чем предстоит заниматься:\n Взаимодействовать и поддерживать клиентов (юр.лица) в чатах поддержки Telegram и в системах поддержки HelpDesk, Service Desk\n Консультировать клиентов по предоставляемому функционалу\n Выявлять типовые проблемы, решать типовые тех.проблемы\n Работать с логами\n Эскалировать вопросы клиентов и контролировать сроки решения\n Выполнять плановые KPI\n Наши ожидания от кандидата:\n Знание английского языка не ниже уровня B1;\n Внимание к деталям, умение точно проверять данные, цифры, статусы операций;\n Базовые технические навыки, понимание, как работают веб-интерфейсы, таблицы, логика if/else;\n Аналитический склад ума, умение сопоставлять данные, находить причины проблем;\n Умение работать с приоритетами.\n НАШ СТЕК: Confluence, JIRA, Zendesk, Kibana.\n Мы предлагаем:\n Удалённый формат работы;\n\n График работы: 5/2 с 09:00 до 18:00 (со смещенными выходными);\n\n ДМС, скидку на занятия в фитнес-клубе;\n\n Подключение к платформе \"Понимаю\";\n\n Корпоративный английский, участие в тренингах/конференциях, обеспечение профильной литературой (и не только в электронном виде!).\n\n Присылайте свои отклики! Знаете кого-то, кто идеально сможет подойти? Расскажите им о нашей вакансии!","description_format":"text","description_chars":1372,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Russian","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Russia","iso":"RU","kind":"country"},{"name":"Belarus","iso":"BY","kind":"region"},{"name":"Kazakhstan","iso":"KZ","kind":"region"},{"name":"Kyrgyzstan","iso":"KG","kind":"region"},{"name":"Armenia","iso":"AM","kind":"region"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales & Marketing"],"lifecycle":[{"event":"open","at":"2026-10-21T15:24:21Z"},{"event":"close","at":"2026-10-22T20:48:42Z"},{"event":"6","at":"2026-10-23T08:49:39Z"},{"event":"reopen","at":"2026-10-23T22:47:16Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.529,"p_room":0.75,"age_days":11,"expected_fill_days":17,"reasons":["conf:4","repost:2","win:late"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":8508,"is_top_pay":false},"html_url":"https://alion.io/job/stardusty-support-specialist","json_url":"https://alion.io/job/stardusty-support-specialist.json","meta":{"generated_at":"2026-11-04T12:20:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18549,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":716108},"rest":"https://alion.io/mcp/rest/get_company?id=716108"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstardusty-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstardusty-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstardusty-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stardusty-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstardusty-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3011057}},{"tool":"search_jobs","arguments":{"company":"stardusty.ru","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3011057},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}