{"id":3602663,"url":"https://alion.io/job/stardusty-technical-support-specialist-l1l2","title":"Technical Support Specialist (L1/L2)","company":{"id":716108,"name":"Stardusty","domain":"stardusty.ru","url":"https://alion.io/company/stardusty","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HeadHunter","truth_index":{"grade":"B","score":72,"open_postings":13,"ghost_share":0.385,"stale_share":0,"repost_share":0.692,"time_to_fill_p50_days":17,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":["CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-11-02T10:13:54Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T07:19:50Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"StarDust is a payment system with reliable online banking infrastructure suitable for a wide range of online businesses.\n About the role:\n We are looking for a Technical Support Specialist (L1/L2) to join our fintech team. The specialist will be responsible for monitoring payment operations, investigating technical issues, troubleshooting transaction failures, and supporting payment integrations.\n Key responsibilities:\n Monitor payment processing and identify technical issues.\n\n Investigate failed transactions, payment errors, and integration issues.\n\n Handle technical requests from partners and internal teams.\n\n Analyze API requests and responses, logs, and transaction statuses.\n\n Resolve L1/L2 incidents and escalate complex cases to the development team.\n\n Coordinate with Account Management and other technical teams.\n\n Requirements:\n Experience in technical support, payment operations, or fintech.\n\n Understanding of payment processing, payment gateways, PSPs, or online banking.\n\n Basic knowledge of APIs, HTTP, JSON, and webhooks.\n\n Strong troubleshooting and analytical skills.\n\n Fluent Spanish and working proficiency in English.\n\n Ability to work independently and communicate effectively.\n\n Nice to have:\n Experience working with payment providers or payment aggregators.\n\n Basic SQL knowledge.\n\n Experience with monitoring tools and log analysis.\n\n Background in payment integrations.\n\n What we offer:\n Competitive salary based on experience.\n\n Work format: On-site, office-based, 5/2.\n\n Working hours: starting between 8:00 and 9:00 AM local time.\n\n Opportunity to work in an international fintech company.\n\n Supportive team and close collaboration with experienced fintech professionals.\n\n Language learning reimbursement.\n\n Paid annual leave.\n\n Know someone who would be a great fit for this role? Share this opportunity with them!\n ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~`\n StarDust - платежная система с надежной инфраструктурой онлайн-банкинга, подходящей для большинства видов онлайн-бизнеса.\n О позиции\n Ищем специалиста технической поддержки, который будет отвечать за мониторинг платёжных операций, выявление и решение технических проблем, разбор ошибок транзакций и поддержку платёжных интеграций.\n Основные задачи:\n Мониторинг обработки платежей и выявление технических проблем.\n\n Анализ неуспешных транзакций, платёжных ошибок и проблем с интеграциями.\n\n Обработка технических запросов от партнёров и внутренних команд.\n\n Анализ API-запросов и ответов, логов и статусов транзакций.\n\n Решение инцидентов L1/L2 и передача сложных случаев команде разработки.\n\n Взаимодействие с Account Management и техническими командами.\n\n Наши ожидания:\n Опыт работы в технической поддержке, платёжных операциях или FinTech.\n\n Понимание принципов работы платёжных систем, платёжных шлюзов, PSP или онлайн-банкинга.\n\n Базовые знания API, HTTP, JSON и Webhooks.\n\n Навыки технической диагностики и анализа проблем.\n\n Свободный испанский язык и рабочий уровень английского.\n\n Самостоятельность, аналитическое мышление и хорошие коммуникативные навыки.\n\n Будет преимуществом:\n Опыт работы с платёжными провайдерами или платёжными агрегаторами.\n\n Базовые знания SQL.\n\n Опыт работы с инструментами мониторинга и анализа логов.\n\n Опыт сопровождения платёжных интеграций.\n\n Что мы предлагаем:\n Конкурентную заработную плату по результатам собеседования.\n\n Работу в офисе, график 5/2.\n\n Начало рабочего дня - с 8:00 до 9:00 по местному времени.\n\n Возможность работать в международной FinTech-компании.\n\n Поддержку команды и взаимодействие с опытными специалистами.\n\n Компенсацию изучения иностранных языков.\n\n Оплачиваемый ежегодный отпуск.\n\n Знаете кого-то, кто идеально сможет подойти? Расскажите им о нашей вакансии!","description_format":"text","description_chars":3746,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales & Marketing"],"lifecycle":[{"event":"open","at":"2026-11-02T10:15:35Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":17,"reasons":["conf:22","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/stardusty-technical-support-specialist-l1l2","json_url":"https://alion.io/job/stardusty-technical-support-specialist-l1l2.json","meta":{"generated_at":"2026-11-05T10:44:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13686,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":716108},"rest":"https://alion.io/mcp/rest/get_company?id=716108"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstardusty-technical-support-specialist-l1l2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstardusty-technical-support-specialist-l1l2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstardusty-technical-support-specialist-l1l2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stardusty-technical-support-specialist-l1l2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstardusty-technical-support-specialist-l1l2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3602663}},{"tool":"search_jobs","arguments":{"company":"stardusty.ru","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3602663},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}