{"id":4134243,"url":"https://alion.io/job/starhub-business-programme-manager","title":"Business Programme Manager","company":{"id":49913,"name":"StarHub","domain":"starhub.com","url":"https://alion.io/company/starhub","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-11-12T03:26:35Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T03:26:35Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description\nWe are seeking an experienced Business Programme Manager to lead strategic initiatives across StarHub’s enterprise business. You will manage cross-functional programmes, align business and technology teams, and establish the governance and performance measures needed to deliver business outcomes.\nKey Responsibilities\nProgramme planning and delivery: Define programme scope, timelines, success criteria and delivery plans. Lead programmes from planning through implementation and post-launch review.\n\nStakeholder management: Act as the central contact for executive sponsors and delivery teams. Translate business objectives into actionable plans and provide business cases, dashboards and executive updates.\n\nPerformance and insights: Measure KPIs, return on investment, adoption and business impact. Use data to recommend improvements and develop reporting frameworks.\n\nProcess improvement and change: Identify process gaps, drive improvements, and work with stakeholders on training and enablement to support adoption.\n\nQualifications\nDegree in Computing, Business or a related discipline, or equivalent professional experience.\n\nAt least 8 years’ relevant experience in customer experience, CRM, digital transformation, enterprise applications or business programme delivery.\n\nExperience delivering customer-facing platforms, such as customer portals, CRM, e-commerce, digital service channels or customer support systems.\n\nDemonstrated involvement in at least two substantial cross-functional transformation initiatives delivered to launch, with clear examples of personal responsibility and outcomes.\n\nExperience improving customer journeys through changes to both legacy systems and operational processes.\n\nAbility to translate business needs into requirements and coordinate delivery across business users, technology teams and external partners.\n\nExperience supporting user adoption and measuring customer or operational improvements.\n\nFamiliarity with Agile delivery, reporting tools and responsible use of AI tool.\n\nStrong analytical, communication and stakeholder management skills, including the ability to present recommendations to senior management.\n\nAbility to travel when required for programme delivery.\n\nExperience in enterprise ICT, telecommunications or managed services is an advantage.","description_format":"text","description_chars":2326,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile 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