{"id":1249282,"url":"https://alion.io/job/starhub-lead-qa-engineer","title":"Lead QA Engineer","company":{"id":49913,"name":"StarHub","domain":"starhub.com","url":"https://alion.io/company/starhub","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"QA","role_family":"QA","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Petaling Jaya, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":39000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":154},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Apache Kafka","optional":false},{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"Docker","optional":false},{"name":"Go","optional":false},{"name":"Java","optional":false},{"name":"Kubernetes","optional":false},{"name":"Playwright","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Postman","optional":false},{"name":"Rest API","optional":false},{"name":"Rest-Assured","optional":false},{"name":"Scrum","optional":false},{"name":"Selenium","optional":false},{"name":"Spring Boot","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-20T16:00:00Z","employer_posted_date":"2026-09-20","last_verified_at":"2026-09-25T19:08:49Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Role Mission:\nLead the Quality Engineering function for StarHub’s Consumer Business Group (CBG) CRM and Order Management platforms, ensuring the quality, reliability, and release readiness of the Compax CRM/OM platform through modern Quality Engineering practices, automation, risk-based testing, and close collaboration with Engineering, Product, Business, and Operations.\nThe role owns end-to-end quality across CRM, Product Catalogue, Order Management, Revenue Management, and system integrations, ensuring customer-facing journeys are validated before every production release.\nResponsibilities:\nOwn the end-to-end Quality Engineering strategy for the CBG CRM/OM platform, ensuring quality is embedded throughout the Software Development Lifecycle (SDLC).\n\nDefine and execute comprehensive test strategies covering functional, system, integration, API, regression, user journey, production verification (PVT), and UAT testing.\n\nLead quality assurance across CRM/OM capabilities including Customer Management, Product Catalogue, Product Configuration, Product Eligibility, Customer Lifecycle, Order Management, Service Activation and Revenue Assurance.\n\nEnsure integration reliability by validating data integrity, event sequencing, retry mechanisms, exception handling, recovery processes, and end-to-end business transaction consistency.\n\nLead the design, implementation, and continuous improvement of test automation frameworks covering UI, API, integration, and regression testing, integrating automated quality gates into CI/CD pipelines.\n\nPerform risk-based testing, release readiness assessments, and establish quality gates, including entry and exit criteria, to ensure production-ready releases.\n\nReview business requirements, functional specifications, acceptance criteria, and solution designs to ensure completeness, testability, and end-to-end traceability from requirements through test execution and defect management.\n\nGovern release quality by reviewing test evidence, coordinating production verification testing, and providing Go/No-Go recommendations for production deployments.\n\nEstablish and maintain QA governance, including testing standards, automation standards, test data management, environment readiness, quality dashboards, metrics, and reporting to drive continuous improvement.\n\nManage and mentor internal and vendor QA teams by reviewing test deliverables, monitoring execution quality, tracking KPIs, conducting quality audits, and driving accountability against defined quality objectives.\n\nCollaborate closely with Product Owners, Engineering, DevOps, Architects, Business stakeholders, and Operations teams to deliver reliable, high-quality CRM/OM solutions and seamless customer experiences.\n\nQualifications:\nBachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related discipline.\n\n6-10 years of experience in Software Quality Assurance or Quality Engineering, with at least 3-5 years in a Lead QA or Test Lead role for enterprise applications.\n\nStrong experience in testing CRM, Order Management, BSS/OSS, or other large-scale enterprise platforms, preferably within the telecommunications industry.\n\nHands-on experience in Functional, System, Integration, API, Regression, End-to-End, and User Acceptance Testing (UAT).\n\nStrong experience designing and implementing test automation frameworks using tools such as Selenium, Playwright, REST Assured, Postman, or equivalent, with integration into CI/CD pipelines.\n\nExperience testing distributed systems, REST APIs, event-driven architectures, Kafka messaging, and asynchronous workflow orchestration.\n\nGood understanding of Java, Spring Boot, SQL (PostgreSQL and/or Oracle), and backend application architectures to effectively validate enterprise solutions.\n\nExperience working with Kubernetes, Docker, AWS cloud platforms, and DevOps practices in modern software delivery environments.\n\nStrong knowledge of Agile/Scrum delivery methodologies, quality engineering best practices, risk-based testing, defect management, and release governance.\n\nProven experience leading vendor QA teams, managing testing deliverables, establishing quality standards, and driving continuous improvement initiatives.\n\nExcellent analytical, communication, stakeholder management, and leadership skills with the ability to collaborate effectively across Engineering, Product Owners and Business teams.","description_format":"text","description_chars":4411,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Broadband"],"lifecycle":[{"event":"open","at":"2026-09-25T18:15:36Z"}],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.823,"p_room":1,"age_days":5,"expected_fill_days":35,"reasons":["conf:10","win:early","comp:brand"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/starhub-lead-qa-engineer","json_url":"https://alion.io/job/starhub-lead-qa-engineer.json","meta":{"generated_at":"2026-09-27T02:42:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2455,"day_limit":5000,"remaining_today":2545,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}