{"id":1744405,"url":"https://alion.io/job/starhub-principal-crm-engineer-3","title":"Principal CRM Engineer","company":{"id":49913,"name":"StarHub","domain":"starhub.com","url":"https://alion.io/company/starhub","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":99000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon EKS","optional":false},{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"Java","optional":false},{"name":"Kubernetes","optional":false},{"name":"Modularization","optional":false},{"name":"Oracle","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Spring Boot","optional":false}],"status":"live","first_seen_at":"2026-10-02T16:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-25T05:53:11Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Job Description\nRole Mission:\nThe Principal CRM Engineer defines and evolves the architecture of StarHub’s core Customer Relationship Management (CRM) and Order Management (OM) platforms that power customer onboarding, sales journeys, and fulfilment for the Consumer Business.\nThe role focuses on building a scalable, resilient, and future-ready CRM/OM platform, ensuring seamless end-to-end customer experiences and enabling rapid product innovation. Operating within a DevOps model, the Principal CRM Engineer drives platform modernization, architectural standardization, and system-wide reliability, while guiding engineering teams to eliminate systemic issues and scale the platform sustainably.\nResponsibilities:\nDefine and own the end-to-end architecture of CRM/OM platforms across Customer Management, Product Catalogue, Campaigns, Order Management, and Revenue/Billing integration\n\nEstablish architectural principles and standards for microservices, API design, workflow orchestration, and data management across CRM/OM domains\n\nDesign and optimize workflow orchestration strategies for order lifecycle processes, ensuring scalability and fault tolerance\n\nDrive platform scalability and performance improvements by identifying system bottlenecks across APIs, databases, and workflows\n\nDefine and govern data architecture, ensuring consistency, integrity, and efficient data flow across CRM, provisioning, and billing systems\n\nEstablish API and integration standards, including versioning, idempotency, and reliability patterns for internal and external system integrations\n\nLead platform modernization initiatives, including migration from legacy CRM systems to cloud-native CRM-based architecture\n\nReduce technical debt and system complexity by driving modularization, decoupling, and standardization across services\n\nDefine and implement observability and reliability strategies across the platform, ensuring proactive monitoring, alerting, and performance optimization\n\nCollaborate with DevOps and platform teams to design scalable cloud-native solutions using Kubernetes (EKS), CI/CD pipelines, and Infrastructure as Code\n\nAct as the technical authority for design decisions, conducting architecture reviews and ensuring alignment with enterprise architecture and business objectives\n\nMentor CRM Engineers on system design, architectural thinking, and advanced debugging techniques\n\nInfluence cross-functional teams and stakeholders to adopt consistent engineering standards and best practices\n\nCollaborate with Product Owners, QA, DevOps, and vendors to ensure seamless integration and delivery of end-to-end customer journeys\n\nQualifications\n10+ years of professional software engineering experience with a strong emphasis on system architecture and large-scale distributed systems\n\nDemonstrated ability to design, evolve, and operate enterprise-critical platforms, particularly within CRM, OM, BSS, or comparable domains\n\nDeep architectural expertise across:\n\nMicroservices and distributed system design\n\nAPI design, integration patterns, and service contracts\n\nWorkflow driven and orchestration-based systems\n\nData architecture, modelling, and database performance optimization\n\nStrong hands-on technical experience with:\n\nJava, Spring Boot, and RESTful API design/development\n\nPostgreSQL and/or Oracle, including query optimization and performance tuning\n\nKubernetes based platforms and cloud environments (AWS preferred)\n\nProven experience working in telecom BSS/OSS environments, including CRM, billing, and order management systems\n\nEstablished track record of leading platform modernization, large scale refactoring, and transformation initiatives in complex enterprise environments\n\nPreferred Certifications\nCertified Kubernetes Administrator (CKA) or Certified Kubernetes Application Developer (CKAD)\n\nAWS Certified Solutions Architect (Associate or 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