{"id":1249309,"url":"https://alion.io/job/starhub-principal-enterprise-architect","title":"Principal Enterprise Architect","company":{"id":49913,"name":"StarHub","domain":"starhub.com","url":"https://alion.io/company/starhub","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":125000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":24},"experience_years_min":15,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AIOps","optional":false},{"name":"ElasticSearch","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Kibana","optional":false},{"name":"Logstash","optional":false},{"name":"OpenShift","optional":false},{"name":"Self-Healing","optional":false},{"name":"ServiceNow","optional":false},{"name":"SIEM","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Zero Trust","optional":false}],"status":"live","first_seen_at":"2026-09-17T16:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-21T11:50:05Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"Responsibilities\n1. Platform Architecture Ownership\na. Define end-to-end architecture for: ServiceNow-based ITSM / ITOM platforms, Network Observability stack (Elastic, telemetry pipelines, AIOps integrations), Automation and orchestration layers, Infrastructure Platforms running Containers e.g Red Hat OpenShift\nb. Design scalable multi-tenant or single-tenant managed service platforms.\nc. Establish integration patterns between: ServiceNow CMDB & ITOM, Elastic Observability / SIEM, Infrastructure telemetry (network, cloud, telco core, etc.)\nc. Ensure platform alignment to security frameworks (NIST, Zero Trust where applicable).\n2. ServiceNow Architecture & Governance\na. Architect ServiceNow modules including: ITSM, ITOM (Discovery, Event Management), CMDB governance, Service Mapping, Automation workflows\nb. Define platform operating model (Dev/Test/Prod governance).\nc. Drive ServiceNow as the single pane of operational truth.\nd. Ensure integration with observability stack for automated incident correlation.\n3. Network Observability & Elastic Stack Leadership\na. Architect telemetry ingestion pipeline - Logs, Metrics, Traces, Network flows\nb. Design Elastic-based observability platform including:Logstash / Beats, Elasticsearch, Kibana dashboards\nc. Integrate observability insights into ServiceNow for automated ticketing.\nd. Enable AIOps use cases for proactive detection and noise reduction.\ne. Build use cases around:Network performance monitoring, Private cloud visibility, Telco/private mobile core observability, CII-grade monitoring\n4. Service Offering Development & Commercialisation\na. Translate platform capabilities into market-ready offerings: Managed ITSM, Managed Observability, Managed Network & Infrastructure, Automation- as-a-Service\nb. Define: Service catalogues, SLAs / XLAs, Operating models, Tiered service packages\nc. Collaborate with Sales & Pre-sales to:Position differentiated offerings, Develop solution playbooks, Create reusable reference architectures\nd. Own cost modelling and margin protection.\n5. Leadership & People Management\nA. Architecture Team Leadership\nLead and manage a team of domain architects across: Cloud & Private Cloud, Enterprise Network, ServiceNow, Observability / Data platforms\nEstablish architecture governance board.\nDefine architecture standards and reusable reference patterns.\nMentor and develop senior architects.\nEnsure cross-domain integration discipline (no siloed designs).\nB. Engineering & SRE Team Leadership\nOversee Site Reliability Engineering (SRE) team responsible for:Platform availability & uptime, Reliability engineering, Capacity planning, Automation & self-healing mechanisms\nDefine SRE operating model:Error budgets, Reliability KPIs, MTTR reduction targets,\nDrive DevOps / DevSecOps alignment.\nEnsure platform reliability aligns with SLA commitments.\nEmbed observability-first mindset into engineering culture.\nC. Talent Development & Capability Building\nDefine skill roadmap for:ServiceNow architects, Elastic engineers, Automation engineers, SREs\nIdentify skill gaps and develop hiring plan.\nBuild internal platform centre-of-excellence (CoE).\nEstablish succession planning for senior architecture roles.\n6. Governance & Risk Management\nEstablish architecture review boards.\nEnsure CMDB integrity and data governance.\nEmbed observability into cybersecurity posture.\nEnsure platform scalability and resilience.\nRequirements\nAt least 15 years in enterprise infrastructure or managed services with at least 5 years in enterprise architecture leadership position(s).\nDeep hands-on or architectural experience in:\no ServiceNow (ITSM, ITOM, CMDB)\no Elastic Stack / network observability platforms\no Automation & event correlation\nExperience designing managed service platforms.\nExperience in SI, telco-integrator, or large MSP environment.\nPreferred Certifications\nServiceNow CSA / CIS-ITSM / CIS-ITOM\nElastic Certified Engineer (advantageous)\nTOGAF\nITIL\nCertifications on Private Cloud Containers platform e.g Red Hat OpenShift will be advantageous\nIdeal Candidate Profile\nThis role is ideal for someone who:\nUnderstands both architecture and operations\nCan convert technology into repeatable service offerings\nThinks in terms of platform scalability and commercial viability","description_format":"text","description_chars":4267,"description_truncated":false,"requirements":{"experience_years_min":15,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Broadband"],"lifecycle":[{"event":"open","at":"2026-09-25T18:15:36Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.74,"p_room":0.45,"age_days":33,"expected_fill_days":21,"reasons":["conf:0","velocity","win:tail","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/starhub-principal-enterprise-architect","json_url":"https://alion.io/job/starhub-principal-enterprise-architect.json","meta":{"generated_at":"2026-10-21T18:32:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26217,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49913},"rest":"https://alion.io/mcp/rest/get_company?id=49913"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstarhub-principal-enterprise-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstarhub-principal-enterprise-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstarhub-principal-enterprise-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/starhub-principal-enterprise-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstarhub-principal-enterprise-architect"}]}