{"id":3396722,"url":"https://alion.io/job/starling-bank-content-designer","title":"Content Designer","company":{"id":51354,"name":"Starling Bank","domain":"starlingbank.com","url":"https://alion.io/company/starling-bank","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":10,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Design","role_family":"Design","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":145000,"period":"year","method":"role_country_seniority_unknown","sample_n":157},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T12:46:07Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-06T05:08:28Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Starling is the UK’s first and leading digital bank on a mission to fix banking. Our vision is fast technology, fair service, and honest values - all at the tap of a phone, all the time. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.\nWe’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.\nWe’re looking for a Content Designer to join our team and shape the experience our customers get in the Starling app. From notifications and navigation to FAQs and T&Cs, you’ll be responsible for writing and editing the messages we need to get across in a clear, concise, and consistent way. You’ll help drive behaviour at every stage of the customer lifecycle, maintain copy quality and consistency, and build a product that changes the way people bank - for good.\nHybrid working\nWe have a hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. For this role, we're asking that you attend the office a minimum of 1 day per week.\nWhat you’ll be doing\nCrafting precise, accessible, and on-brand copy for the Starling app, online bank, and customer comms \nGetting under the skin of complicated concepts and finding ways to explain them clearly\nWorking closely with product designers, managers, and user researchers to create intuitive and effective customer experiences \nConducting research to inform and review copy decisions, and advocating for the best experience for all our users\nExploring solutions that satisfy regulatory requirements and meet customer needs\nSpotting and solving content design problems, and maintaining consistency - including in all the nooks and crannies\nDeveloping guidance, templates, and frameworks to scale the impact of content design at Starling\nRequirements\nThis might be for you if\nyou’ve worked in UX writing or content design roles before, ideally for an app \nyou have a knack for demystifying complex subjects, and writing copy that helps people find or do what they need\nyou understand how to use data to drive decisions, and explain those decisions strategically\nyou can explain why you chose one word over another, and change your mind when research or new information tells you to\nyou’re comfortable asking as many questions as it takes to understand a brief or piece of feedback\nyou have an eye for the small stuff - you notice the inconsistent button label, the unclear error message, the figure that doesn’t match\nyou’re enthusiastic about collaborating with other teams, and curious about others’ points of view\nHow to apply\nPlease send us a cover letter as well as a CV - this helps us get a better understanding of who you are and the experience you’ll bring.\nPlease also attach or include a link to your portfolio, if you have one. If you don’t, please include an example in your cover letter of a piece of writing you’re proud of - tell us what the problem was, what you wrote, and what changed as a result.\nBenefits\n25 days holiday (plus take your public holiday allowance whenever works best for you)\nAn extra day’s holiday for your birthday\nAnnual leave is increased with length of service, and you can choose to buy or sell up to five extra days off\n16 hours paid volunteering time a year\nSalary sacrifice, company enhanced pension scheme\nLife insurance at 4x your salary & group income protection\nPrivate Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton\nGenerous family-friendly policies\nPerkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks\nAccess to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing\nYou may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.\nStarling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.\nWhen you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.","description_format":"text","description_chars":5736,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule","Health insurance","Hybrid work","Life insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Financial Software & Embedded Finance","Digital Banks & Neobanks"],"lifecycle":[{"event":"open","at":"2026-10-28T12:46:07Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-06T06:20:25+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.868,"p_room":0.945,"age_days":8,"expected_fill_days":21,"reasons":["conf:0","velocity","win:mid"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/starling-bank-content-designer","json_url":"https://alion.io/job/starling-bank-content-designer.json","meta":{"generated_at":"2026-11-06T09:16:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16773,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51354},"rest":"https://alion.io/mcp/rest/get_company?id=51354"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstarling-bank-content-designer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstarling-bank-content-designer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstarling-bank-content-designer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/starling-bank-content-designer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstarling-bank-content-designer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3396722}},{"tool":"search_jobs","arguments":{"company":"starlingbank.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3396722},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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