{"id":3679449,"url":"https://alion.io/job/starr-companies-claims-operations-manager","title":"Claims Operations Manager","company":{"id":1852587,"name":"Starr Companies","domain":"starrcompanies.com","url":"https://alion.io/company/starrcompanies","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":33,"ghost_share":0,"stale_share":0.545,"repost_share":0,"time_to_fill_p50_days":57,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T12:34:36Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-11T15:13:17Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.\nRole Purpose\nThe Claims Operations Manager is responsible for supporting the Head of Claims Operations in the delivery of claims support services across Lloyd's, Company Market and non-bureau business. The role contributes to the effective operation of claims processes, data quality, systems, governance and service delivery, ensuring alignment with regulatory requirements and internal standards.\nWorking closely with the Head of Claims Operations, the role holder will support the implementation of the Claims Operations strategy, operational improvement initiatives and service excellence objectives, while acting as a key point of coordination across the Claims function.\nThe Claims Operations Manager will play an important role in driving operational efficiencies, enhancing claims processes, supporting change initiatives and ensuring the delivery of consistent, accurate and timely service to internal and external stakeholders.\n\nKey Responsibilities\nManaging and overseeing the eight-person Claims Support Team, providing clear direction and day-to-day leadership while developing team knowledge, capability and performance to ensure consistent and effective service delivery.\nSupporting the Head of Claims Operations in the delivery and continuous improvement of Claims Operations activities.\nAssisting with the oversight of claims operational processes across Lloyd's, Company Market and non-bureau business.\nMonitoring operational performance and contributing to management information, reporting and service delivery metrics.\nSupporting the maintenance of robust operational controls, governance frameworks and regulatory compliance standards.\nCoordinating and delivering process improvement, transformation and system enhancement initiatives.\nSupporting relationships with third-party providers, delegated claims arrangements and operational service partners.\nActing as a key liaison between Claims, Operations, Technology, Finance and other business functions to support business objectives.\nContributing to data quality, workflow management and operational best practice across the Claims function.\nDeputising for the Head of Claims Operations as required and supporting strategic and operational projects.\nThe above duties and responsibilities are not an exhaustive list, and you may be required to undertake other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.\nQualifications, skills and experience\nStrong Claims Operations experience within the Lloyd's and London Market. \nExperience leading projects, influencing stakeholders and supporting operational teams within a Claims environment.\nStrong understanding of London Market claims processes, including Lloyd's, Company Market and non-bureau business. \nExperience managing claims systems, workflows and operational change initiatives. \nKnowledge of ECF, SCM and London Market claims processing arrangements. \nExperience overseeing TPAs, delegated claims arrangements and outsourced service providers.\nExperience producing and analysing operational KPIs, SLAs, reporting and management information to support business decision-making.\nExcellent stakeholder management and communication skills. \nStrong analytical and problem-solving capability. \nProven ability to deliver operational improvements and business transformation initiatives.\nStarr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.","description_format":"text","description_chars":4492,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Reinsurance"],"lifecycle":[{"event":"open","at":"2026-11-03T12:34:36Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":7,"expected_fill_days":57,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/starr-companies-claims-operations-manager","json_url":"https://alion.io/job/starr-companies-claims-operations-manager.json","meta":{"generated_at":"2026-11-12T02:37:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5896,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1852587},"rest":"https://alion.io/mcp/rest/get_company?id=1852587"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstarr-companies-claims-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstarr-companies-claims-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstarr-companies-claims-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/starr-companies-claims-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstarr-companies-claims-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3679449}},{"tool":"search_jobs","arguments":{"company":"starrcompanies.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3679449},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}