{"id":1982259,"url":"https://alion.io/job/startec-industrial-refrigeration-service-manager-startec","title":"Industrial Refrigeration Service Manager - Startec","company":{"id":1283528,"name":"Startec","domain":"startec.ca","url":"https://alion.io/company/startec","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edmonton, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":73000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":335},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T00:23:34Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-11-06T07:42:28Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"Service Manager\nLead service delivery, customer relationships, and team performance.\nLOCATION\n4403 - 68th Avenue NW\nEdmonton, AB T6B 2N2\nREPORTS TO\nOperations Manager\nTEAM\nRefrigeration Mechanics and Leads,\nCoordinators, and Administrators\nBUSINESS\nAfter Market Service\nWho you are\nAre you looking for a place to shine? Startec has an exciting opportunity for an experienced industrial refrigeration service manager. You will leverage your experience in sales, service management and your technical expertise to lead our expanding team of Everyday Mavericks through a transformational period.\nStartec has always delivered more than technical services. We are expert partners who collaborate with clients to deliver strategic advice, planned maintenance, repairs, rebuilding, optimization and replacement services. You will help the team balance the need for growth with exemplary customer care over many years.\nYou’ll be joining a full-service engineering and equipment solutions partner with a collaborative culture, a commitment to excellence, a can-do attitude and an entrepreneurial spirit. We need a leader who embodies the culture and develops their team and systems to do the same.\nWhat you bring\nRequired credentials and technical experience\nRed Seal Journeyperson Refrigeration Mechanic certification.\nExperience with ammonia or propane refrigeration.\nLeadership and business skills\nStrong leadership, team management, communication, and interpersonal skills.\nProven managerial experience, preferably with regional or multi-site responsibilities.\nExcellent knowledge of business operations and processes.\nFinancial acumen and budgeting skills.\nWillingness to travel within the region as required.\nAn asset: 3-5 years of sales experience.\nWhy Startec Thermal and Process\nFounded in 1976, Startec is one of the most trusted names in fit-for-purpose thermal and process solutions. With a team of over 300, we offer full asset lifecycle services, including: upfront system engineering and design, equipment fabrication, maintenance, repair and optimization to organizations across North America.\nWe serve as specialist partners expanding the expertise and capacity of industrial operators, new project development teams, engineering firms, and equipment manufacturers.\nSectors of focus include oil & gas, renewable energy, mining, industrial gases, petrochemicals, data centers, food and beverage, cold storage, and recreational ice facilities.\nWhat you’ll be responsible for\nKey performance indicators (KPI) and their weightings.\nBusiness Operations & Systems\n40%Day-to-Day Operations\nLead Refrigeration Mechanics and collaborate with the service coordinator. Improve service quality and customer satisfaction. Allocate resources effectively and oversee vehicle fleet maintenance. Manage service quality, technician performance, and training requirements.\nInvoicing and Billing Management\nEnsure accurate and timely invoicing and billing. Resolve discrepancies and customer issues with sales, customer service, and finance. Implement process improvements.\nCustomer Service & Experience\n30%Customer Relations\nEngage in trade shows and seminars. Collaborate with Sales to secure contracts and build relationships. Assist customers, review feedback trends, and maintain service standards.\nCustomer Escalations\nHandle and document customer complaints, recommend compensation, and explore service expansion opportunities.\nPeople & Culture Management\n20%Team Leadership\nAlign staffing with budget and maintain Startec culture. Promote a collaborative environment and optimize non-billable hours.\nPerformance Management\nEvaluate mechanics' performance, set improvement goals, and provide resources. Recognize achievements, address underperformance with PIPs, and support employee development and retention.\nCompliance & Internal Controls\n10%Compliance\nMonitor internal controls, ensure regulatory and safety compliance, and manage adherence to policies. Mediate or escalate issues as needed.\nTechnical Leadership\nStay informed on industry regulations and guide service teams to align with best practices.\nReady to apply?\nAll applicants must complete the TRAITS Behavioural Assessment when submitting their application.\nComplete the TRAITS Assessment","description_format":"text","description_chars":4248,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & Refrigeration","Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-07T00:23:34Z"}],"visa":[],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.758,"p_room":0.55,"age_days":30,"expected_fill_days":30,"reasons":["conf:11","win:tail"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/startec-industrial-refrigeration-service-manager-startec","json_url":"https://alion.io/job/startec-industrial-refrigeration-service-manager-startec.json","meta":{"generated_at":"2026-11-06T11:26:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20796,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1283528},"rest":"https://alion.io/mcp/rest/get_company?id=1283528"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstartec-industrial-refrigeration-service-manager-startec"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstartec-industrial-refrigeration-service-manager-startec"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstartec-industrial-refrigeration-service-manager-startec"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/startec-industrial-refrigeration-service-manager-startec\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstartec-industrial-refrigeration-service-manager-startec"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1982259}},{"tool":"search_jobs","arguments":{"company":"startec.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1982259},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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