{"id":4272542,"url":"https://alion.io/job/startek-customer-service-associate-mansfield-oh","title":"Customer Service Associate - Mansfield, OH","company":{"id":49412,"name":"Startek","domain":"startek.com","url":"https://alion.io/company/startek","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"C","score":61,"open_postings":17,"ghost_share":0.647,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mansfield, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":16,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":32000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T15:59:24Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-15T01:09:00Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"In this position, you will be working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquires, and product enhancement opportunities that will continue to drive customer satisfaction for our clients. By providing your unique set of troubleshooting skills, you will own all your customer interactions, with a goal of one call resolution. You will end your day satisfied knowing that you and you alone assisted a customer in the same manner you yourself would like to be assisted! Your expert service will position Startek as the employer and provider of choice!\nWhy Startek?\nWe provide a unique culture experience for our employees that evolves each day. It is our goal to ensure our employees are self-paced productive business partners, creating an inclusive culture of diversity, understanding, engagement and opportunity. Working at Startek is a partnership and the gateway to career advancement!\nAs an employee you will receive;\nPaid training and continuous development\nPromotion opportunities (Startek makes every effort to promote from within)\nMedical, Dental and Vision benefits after 60 days of successful employment\n401K and Stock plan participation\nPaid time off to enjoy time with friends and family. \nWe also have employee perks and discounts with both national programs and community engagement programs \nBi-weekly pay periods at $16.00/hour!\nWhat Can You Expect After You Apply?\nOur team of Recruiters and Specialists will evaluate your skills and experience and speak with you to determine your best fit within the Startek family.\nPlease note that due to our contractual obligations - All candidates must be willing to participate in drug screening and background checks facilitated by our team. The criminal background check will include but is not limited to, misdemeanors and felonies including violence or the threat of violence, theft, fraud, and substance abuse and/or distribution, etc.\nWe have a diverse set of full time opportunities waiting for you! What are you waiting for? Take the next step in your career and apply today!\nJob Requirements\n18 years of age or older\nHigh School Diploma or GED\nOpen availability during the hours of 7am - 8pm Monday through Friday; 8am - 5pm Saturdays & Sundays\nPrevious experience interacting with customers/clients, solving problems through effective communication and creating connections.\nExcellent Communications skills\nHigh attention to detail\nDesire to actively engage and listen to your customers.\nMust be local to our Mansfield, Ohio facility for onsite work.\nExhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution.\nAbility to learn new concepts quickly and efficiently and apply those learnings in real-time.\nPrior experience working with customers in CRM software systems.\nStartek is an Equal Opportunity Employer","description_format":"text","description_chars":2930,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Call Center Services"],"lifecycle":[{"event":"open","at":"2026-11-13T18:18:24Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:3","stale_co","win:early"],"computed_at":"2026-11-14T05:58:10Z"},"pay":{"stated_usd_annual":32000,"is_top_pay":false},"html_url":"https://alion.io/job/startek-customer-service-associate-mansfield-oh","json_url":"https://alion.io/job/startek-customer-service-associate-mansfield-oh.json","meta":{"generated_at":"2026-11-15T04:21:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":290,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49412},"rest":"https://alion.io/mcp/rest/get_company?id=49412"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstartek-customer-service-associate-mansfield-oh"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstartek-customer-service-associate-mansfield-oh"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstartek-customer-service-associate-mansfield-oh"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/startek-customer-service-associate-mansfield-oh\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstartek-customer-service-associate-mansfield-oh"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4272542}},{"tool":"search_jobs","arguments":{"company":"startek.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4272542},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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