{"id":2052165,"url":"https://alion.io/job/startek-customer-service-associate-myrtle-beach-sc","title":"Customer Service Associate - Myrtle Beach, SC","company":{"id":49412,"name":"Startek","domain":"startek.com","url":"https://alion.io/company/startek","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"C","score":56,"open_postings":11,"ghost_share":0.727,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Myrtle Beach, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":15,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":30000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"OneDrive","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-07T20:43:28Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-29T02:26:13Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":20},"description":"In this hybrid onsite position, you will be working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquires, and product enhancement opportunities that will continue to drive customer satisfaction for our clients. By providing your unique set of troubleshooting skills, you will own all your customer interactions, with a goal of one call resolution. You will end your day satisfied knowing that you and you alone assisted a customer in the same manner you yourself would like to be assisted! Your expert service will position Startek as the employer and provider of choice!\nWhy Startek?\nWe provide a unique culture experience for our employees that evolves each day. It is our goal to ensure our employees are self-paced productive business partners, creating an inclusive culture of diversity, understanding, engagement and opportunity. Working at Startek is a partnership and the gateway to career advancement!\nAs an employee you will receive;\nFull time, bi-weekly pay at $15.50/hour.\nPaid training and continuous development\nPromotion opportunities (Startek makes every effort to promote from within)\nMedical, Dental and Vision benefits after 60 days of successful employment\n401K and Stock plan participation\nPaid time off to enjoy time with friends and family. \nWe also have employee perks and discounts with both national programs and community engagement programs\nWhat Can You Expect After You Apply?\nOur team of Recruiters and Specialists will evaluate your skills and experience and speak with you to determine your best fit within the Startek family.\nPlease note that due to our contractual obligations - All candidates must be willing to participate in drug screening (when applicable) and background checks facilitated by our team.\nWe have a diverse set of opportunities waiting for you! What are you waiting for? Take the next step in your career and apply today!\nRequired Skills & Minimum Qualifications\nMust be 18 years of age or older\nMust have high school diploma or GED\nMust be local to Myrtle Beach, SC\nTechnical Skills\nStrong attention to detail (ensuring the accuracy of information before submission)\nMicrosoft Office SkillsAbility to download files and upload to OneDrive\nExcel: Ability to format cells and review large datasets\nTeams: Ability to navigate chats and teams for escalation procedure and resources\n\nEmail Communication: Proficient in professional email practices including clear positive messaging, grammar, formatting, and appropriate use of email tool functions\nCall Handling & Communication Management: Effectively manage inbound and outbound calls while ensuring accurate information delivery and documentation.\nCore Competencies\nAttention to Detail: Accurately handle high-volume data entry and avoid errors when processing individual records; ability to memo all important details for future record\nCommunication Skills: Maintain clear, professional, and positive interactions with all internal and external partners across voice, chat, and meeting channels\nCustomer Focus: Demonstrate an enthusiastic, helpful approach when assisting partners, proactively educating and preventing future effort where possible.\nWork Style\nSelf-Management: Stay focused and productive during long or complex tasks\nProactive Communication: Maintain online presence and keep the team looped in on progress. Provide updates or escalate concerns when processes are delayed or issues arise\nTeam Support: Actively collaborate by assisting peers when questions arise, contributing to a supportive team environment, and coordinating efforts on shared and overlapping requests to ensure consistent outcomes.\nEquipment Requirements:\nHigh Speed Internet speeds at least 20 Mbps download/10 Mbps upload (note: the PC must also be connected via an Ethernet cable to your modem or router). Cellular (3G/4G/5G), satellite, and wifi internet connections are not supported connection types for this role.\n*** Startek is an Equal Opportunity Employer ***","description_format":"text","description_chars":4064,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-07T22:12:32Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.497,"p_room":0.55,"age_days":20,"expected_fill_days":19,"reasons":["conf:0","stale_co","win:tail"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":30000,"is_top_pay":false},"html_url":"https://alion.io/job/startek-customer-service-associate-myrtle-beach-sc","json_url":"https://alion.io/job/startek-customer-service-associate-myrtle-beach-sc.json","meta":{"generated_at":"2026-10-29T04:45:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7382,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49412},"rest":"https://alion.io/mcp/rest/get_company?id=49412"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstartek-customer-service-associate-myrtle-beach-sc"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstartek-customer-service-associate-myrtle-beach-sc"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstartek-customer-service-associate-myrtle-beach-sc"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/startek-customer-service-associate-myrtle-beach-sc\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstartek-customer-service-associate-myrtle-beach-sc"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2052165}},{"tool":"search_jobs","arguments":{"company":"startek.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2052165},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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