{"id":2804797,"url":"https://alion.io/job/startek-customer-service-executive-operations","title":"Customer Service Executive, Operations","company":{"id":49412,"name":"Startek","domain":"startek.com","url":"https://alion.io/company/startek","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"C","score":56,"open_postings":11,"ghost_share":0.727,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-05-07T05:18:22Z","employer_posted_date":"2025-09-04","last_verified_at":"2026-10-31T07:48:51Z","board_verified":true,"closed_at":null,"days_open":542,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":542},"description":"The Senior Executive Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services.\nExperience - Fresher or any experience\nEnsure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)\nClarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer\nListen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer\nGreet customers in a courteous, friendly, and professional manner using agreed upon procedures\nMaintain basic knowledge of client products and/or services\nPrepare complete and accurate work including appropriately notating accounts as required\nParticipate in activities designed to improve customer satisfaction and business performance\nOffer additional products and/or services\nTrack, document and retrieve information in call tracking database\nRespond to customer inquiries by referring them to published materials, secondary sources or more senior staff\nExpected Candidate Profile:\nGraduate / Undergraduate in any discipline (may vary basis the job requirement)\nCourteous with strong customer service orientation\nStrong computer navigation skills and PC Knowledge\nAbility to effectively communicate in English, Hindi & Kannada, both written and verbally\nDependable with strong attention to detail\nSkilled in multi-tasking; including the ability to be flexible and adapt to changes quickly\nTolerance for repetitive work in a fast-paced, high production work environment\nAbility to work as a team member, as well as independently\nDemonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner\nAbility to rotate shifts, as needed \nWilling to work 6 days in a week\nBased on location and/or program, additional experience/skills may be required\nConfirm customer understanding of the solution and provide additional customer education as needed\nDemonstrate strong probing and problem-solving skills\nShould be able to handle complex queries from customer and resolve the same independently\nInterview Details:\nWalk in for an interview any day from Monday to Saturday, between 10 AM and 5 PM, and walk out with your Selection Letter! No prior appointment is needed-just step in and grab the opportunity!\nOffice Address: 41, St Johns Rd, Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka 560042\nDisclaimer:\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\nStartek is an equal opportunity employer. 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